Customer Service Representative
Resume:
Robert Piccoro
Email: abqpn7@r.postjobfree.com
Address: ** ****** ****
City: Plainview
State: NY
Zip: 11803
Country: USA
Phone: 516-***-****
Skill Level: Entry
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert J. Piccoro
17 Briggs Road
Plainview, NY 11803
abqpn7@r.postjobfree.com
Objective Seeking a challenging and responsible position where my ability, experience and training will be effectively utilized and allow for continued professional growth.
Experience Federal Express
June 2003 to Present, Jamaica, New York
Courier
Promoted to position in June of 2005
Sort all documentation and prepare for delivery.
Perform daily safety inspections of company vehicle before deliveries are made.
Prioritize overnight packages to ensure prompt, timely delivery.
Deliver all packages to an assigned route.
Assure prompt and accurate delivery that adheres to the company`s standard.
Coordinate all customer pickups for overnight delivery on return route.
Provide customer service with any specialized services such as tracking, arrival and departure times.
Communicate regularly with dispatch.
Perform post-trip inspection of company vehicle upon completion of route.
Material Handler
Off load incoming freight.
Work closely with Couriers to coordinate a fast and accurate loading and unloading of cargo.
Take inventory of all cargo for departures and arrivals.
Distribute and allocate hazardous materials to specialized handlers and routes.
Supervise and inspect all inventory to assure accurate delivery and receipt.
Salomon Smith Barney, Inc.
January 1991 to October 2005, New York, New York
Senior Intermediate Customer Service Representative
Opened new Institutional and Individual client accounts.
Routinely performed account maintenance for all accounts.
In constant communication with clients and their agents to determine and fulfill client needs.
Performed due diligence and KYC on all new accounts/clients to ensure proper identity and eliminate money laundering opportunities.
Worked closely with all Salomon Smith Barney branches regarding legal documentation, transfer instructions, tax coding and cost information.
Coordinate both automated and on-demand remittances for clients.
Performed all account maintenance including title transfers tax information, investment objectives and Beneficiary information.
Interface with company branches and other operational departments to ensure that all functions are completed in a timely and accurate manner.
Stock Loan/Dividends Department 1997-2001
Reconciled daily cash positions in dividend accounts.
Balanced and maintained Prime Broker Dividend accounts.
Calculated and credited accounts for dividends payable on ex-date.
Researched and resolved account discrepancies regarding record date position.
Requested all dividend receivables due from contra brokers.
Bond Interest Department 1991-1997
Reconciled and credited accounts due interest/dividends on payable date.
Proof out Bank position versus dividend accounts.
Researched and resolved special client inquiries regarding unclaimed funds.
Resolved all incoming inquiries from branches regarding interest and dividend payments.
Education Nassau Community College
Garden City, New York
Special Skills Proficient with all Microsoft Office applications.
Successful in developing and executing corporate policies and procedures.
Skilled in operational organization/streamlining, motivation and supervision of employees and staff.
Easily assimilate job requirements and aggressively employ new ideas, concepts, methods and technologies.
References References are available on request.
Contact this candidate