Sales Customer

joyce stephens

Email: *********@********.***

Address: **** * ****** ****

City: Fort Smith

State: AR

Zip: 72904

Country: USA

Phone: 479-***-****

Skill Level: Experienced

Salary Range: $10,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOYCE F. STEPHENS

1917 N ALBERT PIKE AVE.

FORT SMITH, AR. 72904

479/783-7076 PH

479/259-5564 CELL

SUMMARY OFQUALIFICATIONS

Over 30 years of general office experience with a proven record of efficiency and time management.

Dell, Windows 7, MSWord, MS Excel, Prophet 21, AS400 Infininum, IMS21 Image Display, IBM36, and several others), 10-key by touch, typing of 60+ wpm.

Extensive background in billing, A/Rs, A/Ps and Collections.

Experience in fielding customer calls and complaints. Also, assisting accounts payable clerk and inventory entry.

Enjoy a fast-paced environment & very dependable.

EMPLOYMENT HISTORY

MOTION INDUSTRIES

A/P, A/R, AND COLLECTIONS

10/06 11/12

I process accounts payable invoices by invoicing the customer when needed and approving for payment on the 3way match. If it wasnt a direct, I match it to a packing slip and then it is ready for filing.

The only thing I did to the A/Rs was calling the customer on past due invoices. Several of them were on spread sheets as this was what they wanted.

I did a cash sale deposit every Friday, then I took it to the post office the following Monday to get a money order for the customers that had paid cash. Because I had to send it to a lockbox in Chicago, Illinois for processing. While at the post office, I got the mail. I only did this once a week since most of the mail went to the corporate office in Birmingham, Alabama.

I had to keep up with sales tax certificates and also, had to do the closing of each month by getting all the invoices done and do brat recaps on expenses, freight, and inventory which consisted of credits and debit invoices.

GO YE TEMPORARY SERVICES (EAGLE ONE LOGISTICS)

BILLING CLERK

10/05 1/06

I was assign a certain account that I did the billing, invoicing and their monthly inventory. It consisted of 4 different warehouses that I had to keep up with.

Also, I help others in entering the quick route data and setting up contract accounts and well as entering new customers.

SNELLING PERSONNEL SERVICES (HIRAM WALKER)

Assistant/ Assistant Plant Accountant

6/05 10/05

The first of every month I help the assistant to the plant accountant close for the previous month. Then, I process Avery invoices, which is third party billing for Fedex shipments, to be sent to the corporate office for payment.

Ive done write-offs in the Microsoft Access program well as entering the Capex AFE report into the Access spreadsheet from the information I got off of the AS400. I image (or print) the vendor invoices off of IMS21 for the Capex file.

I, also, go into the FIS program which is the Supplier Performance Tracking System to pull the vendor complaint forms for the bad glass which is enter onto the excel spreadsheet. Also, I pull glass rework sheets in the FIS Quarantine Tracking System and key them into the BBS spreadsheet in excel.

Also, I pull the AFEPOREPORT from the Megamation program. This report shows the amount committed for each project from the manager in charge and that was enter into access spreadsheet. All managers reports are printed off of this.

In addition to my regular duties, I was assign 5 projects-

1) Asset tags on equipment done yearly.

2) Yearly report on AFE projects.

3) Printing new computerized labels for the plant accountant binders.

4) Keying on excel spreadsheet manning downtime hours for the past year which is being continue.

5) Keying hours for F-T employees for bottling for the past year plus keying temp employees starting 9/05/05.

Kavin Temporary Services (Central Records Services)

Indexing Clerk

11/04 3/05

The warehouse that I was in stored Beverly Enterprises medical records. A person would take a storage box and go thru every sheet of paper and index it. There were 4 catalogues of filing: Misc., Personnel, Medical, and Financial. You had sheets for each category to turn in each day to the main office.

Superior Bank

Accounts Receivable Specialist/Collections/Drafts

8/99 12/03

I handled all the mortgage bankruptcy cases which included processing proof of claims, calling attorneys to represent us and for problems, posting payments from both debtor and trustee courts and etc. Also, posted payments on excel spreadsheets. Process NSFs on mortgage loans. Also, process the mortgage drafts. Took customer complaints both on drafts and bankruptcy.

Staffmark (Palletbanking)

Accounts Receivable/Collections

3/99 8/99

Post customer check listing that comes off the fax from our lock box daily and also, mark them off our A/R detail listing book. When a customer short pays an invoice I have to note it on the customer check listing and then wait till I get a copy of the check from the bank, then take a copy of it and all the backup and give it to Lori to process. I call on customers that are in the 35-over 120-day column on a weekly basis either by phone or faxing. I, also, help out with the accounts payable lady looking up voucher numbers in the computer to go on the invoices that are match up to the vouchers in the payable file. Sometimes I release her payables. Also, file A/P checks-Invoices, and A/R invoices.

JM Supply, Inc.

Accounts Receivable/Collection

9/98 2/99

Make cash sale and accounts receivable deposits. Post A/R deposits and process new customer credit applications. Also, filing, help answered the phones when needed. Do sales tax recaps for the sales tax report that is given to the bookkeeper. Do backup at the end of each day.

Westark USA

Accounts Receivable/Collections

4/98 7/98

Process C.O.D. shipments by calling the customer and letting them know the amount of their merchandise before its arrival. File invoices in numerical order, get invoices and letters ready for mailing. Do deposits in Lotus and post UPS C.O.D.s and A/Rs in SBT. Process collections by phone and letters. Also, trace shipments by UPS tracking. Check out a customer credit rating by using Brad & Dunstreet on the computer.

Temple Industrial Supply Inc.

Billing Clerk/Accounts Receivable/Collection

6/87 4/98

Perform a variety of functions pertaining to processing of sale of plumbing, heating and industrial equipment sold nationwide. Process receipts for both Fort Smith and Springdale locations, clerk product codes, customer data, breakdown incoming and outgoing freight on customer invoices up until May 1996. Thats when the company got bought out and changed hands. It, also, change from Temple Supply to Temple Industrial Supply Inc.

As accounts receivable clerk, I work up past dues and made collections. I either made phone calls, sent past due invoices or sent letters addressing that they have past due invoices. Take A/R off aging sheet, post account activity. Answer customer inquires concerning accounts, discrepancies, credits, and sales tax reports.

I, also, did filing of customer invoices and customer purchase orders as well as daily and monthly reports.

Once a month, I check on customer orders that were over 30 days old.

Mid South Industrial Sales, Inc. dba Mid South Freight Systems, Inc

Receptionist/General Office

6/86 3/87

Received and assisted customers, answered telephone, billing, accounts payable and receivable, typed forms, and letters, prepared fuel reports. Matched documents to invoices for paying drivers payroll. Matched documents to invoices for paying drivers payroll.

Fort Smith Tobacco & Candy Company

Receptionist/General Office

1/72 1/86

Provided customer assistance, took orders, answered telephone, type forms, correspondence, various reports. Utilized computer for data entry and retrieval. Filed invoices, receipts, correspondence.

Jones Truck Lines

Tracing& Filing Clerk

3/69 7/71

Received telephone inquires from customers regarding status of shipments. Traced shipments from point of origination, notified customer of location or status. Pulled freight bills to obtain information or mail copies to customer. Filed up to 1,000 bills of lading daily.

EDUCATION

Fayetteville Business College, Fayetteville, AR.

8 months of studies w/business major

Springdale High School, Springdale, AR.

Diploma

REFERENCES ON REQUEST

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