Medical Customer Service

Deborah Crawford

Email: abqpn0@r.postjobfree.com

Address: **** *. ******

City: Anacortes

State: WA

Zip: 98221

Country: USA

Phone: 206-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Deborah Crawford

Email: abqpn0@r.postjobfree.com 206-***-****)

3020 I. Avenue

Anacortes, WA 98221

SKILLS

Professional office experience in a variety of setting for over 10 years, including Management positions. Great sense of humor. Excellent customer service skills, bookkeeping, written and oral communications skills and retail operations experience. Excels at organizational skills, very detail oriented. Computer skills, Microsoft word, excel, and 10 key.

EXPERIENCE

Office Manager, Wallingford Pediatrics, Seattle, WA 2/2008-10/2012 Responsibility for Patient accounts, Supervises personnel and responsible for all HR duties including to preparing payroll. In charge of Provider relations, all credentialing of hospitals and insurance carriers. Communicates with physicians all aspects of daily operations of the practice. Responsible for purchasing of medical and office supplies. Prepares taxes and income and expenses for accountant and in charge of all booking, AR/AP and banking.

Office Manager, Greenlake Plastic Surgery, Seattle, WA 2005-2008 Responsible for all AP/AR and banking. Supervises personnel and reviews responsibility. Surgery scheduling and insurance verification. Al credentialing of hospital and private facilities. Pre Op teaching. Communicates with physician all aspects of daily operations of practice. Responsible for ordering of office and medical supplies. In charge of all banking transactions and deposits.

Owned and Operated, Amaya's Attic Boutique, Edmonds, WA 2003-2005 Oversees daily operations of a retail boutique for mothers and babies, refinishing antiques and interior design. Coordinates purchasing, inventory cost containment for the business. Marketing and all finances.

Office Supervisor, Seattle Primary Physicians, Seattle, WA 2003-2003

Oversees all front office and clinical employee functions, including maintenance of business and clinical procedure manuals and similar documents. Oversees purchasing, inventory and cost containment for office operations. Reviews and approves time sheets. Supervises payments, deposits, petty cash and refunds.

Patient Care Coordinator, The Polyclinic, Seattle, WA 2001-2003 Scheduled and coordinated surgeries with surgical facilities. Pre Op teaching for patients and families.. Identify all insurance requirements for surgery; pre-authorizations. Track all billing of Surgeries to ensure correct payments received and charges billed. Market Cosmetic surgery including hotel accommodations for patients. Facilitate scheduling of meetings and travel arrangements for Physicians. Work as a team member within administration and all other departments and facilities. Coordinate and schedule with Physicians; OR, Surgical Assistant to provide the optimal experience for the surgical patient.

Surgery Scheduler, OrthoWashington, Kirkland, WA 1999-2000 Scheduled and coordinated surgeries with surgical facilities. Prepare patient films, videotapes and x-rays required for surgery procedures. Purchase and maintain all medical supplies,medications for surgical clinic,including tissue forACL surgeries. Provided direct support and communication between clinic and surgical center onsite and offsite facilities.

Property Management Coordinator, Westco Interiors, Bellevue, WA 1998-2000

Purchase and maintain inventory of $2000,000 monthly. Coordinated installations for all departments. Various materials between public and private clientele and professional installers. Write work orders, with information from documents prepared by sales and interior staff. Prepare daily cut sheets for all installations assigned material by warehouse staff. Resolve problems with independent contractors, installer's and property management personnel at offsite facilities.

C.M.A., Pediatric Associates, Bellevue, WA 1996-1998

Assisted with patient care while providing patient education. Provided support with biopsy procedures. assisted R.N.'s with patient telephone triage. Responsible for documentation of medications and patient histories in medical chart records. Responsible for organizing, and maintaining procedure room and sterilization of instruments and medical supplies. Schedule surgeries, CT and MRI diagnostic exams with hospital and medical facilities.

C.M.A., Pacific Medical Center, Seattle, WA 1991-1996 Assisted with patient care while providing patient education. Provided support with biopsy procedures. Responsible for documentation of medications and patient histories in medical chart records. In charge of organizing and maintaining procedure room and sterilization of instruments and medical supplies. Immunizations and blood draws. Scheduled surgeries. CT and MRI, diagnostic exams with hospital and medical facilities.

EDUCATION

PIMA Medical Institute, Seattle, WA / Graduated with honors, Certified and Licensed C.M.A., American School of Interior, Fountain Hills, AZ / Graduated, Dean's list.

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