Sales Customer Service
Resume:
Andrea Gibson
Email: abqpmm@r.postjobfree.com
Address: **** **** ******* **** **** 212
City: West Chester
State: PA
Zip: 19382
Country: USA
Phone: 484-***-****
Skill Level: Management
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
ANDREA GIBSON
1324 W Chester Pike Unit 212 West Chester, PA 19382 484-***-**** abqpmm@r.postjobfree.com
SALES ACCOUNT EXECUTIVE FINANCE MANAGER
Award Winning Career History, Success Highlighted by Quota and Margin Expectations
AREAS OF STRENGTH & EXPERTISE
* Creative/Strategic Selling
* Strong Communication Skills
* Excellence Awards for Sales
* People Management Skills
* Client Maintenance/Retention
* Merchandise Marketing
* Sales Team Leader
* Exceptional Computer Knowledge
* Systems Implementation
* Staff Development/Training
* Performance Leader
* Productivity Specialist
* Territory Development
* Sales Presentations
* Client Satisfaction
PROFESSIONAL EXPERIENCE
PIAZZA VOLKSWAGEN OF ARDMORE. ...Ardmore, PA
October 2011- October 2012
Finance/Business Manager
*Manages the department and oversees objective goals monthly.
*Responsible for selling aftermarket products while maintaining per car average.
*Averaged 50% service contract penetration.
*Highly efficient staying compliant with state regulation requirements.
*Top scores on customer service index.
*Volkswagen Finance and Insurance Certified.
YBH SALES AND SERVICE INC. ... Edgemont, PA
October 2010-September2011
Finance Manager
*Develops, plans and implements goals for the department.
*JM&A sales leader for aftermarkets products sold at the dealership.
*Manages the preparation and maintenance of the financial documents.
*Volkswagen Finance and Insurance Certified.
CAR SENSE INC. ... Uwchland, PA April 2010-October 2010
Sales Consultant
* Sales Leader among 16 sales consultants.
* Average 50% service contract penetration.
* Maintain relationships with clients in order to acquire referral business.
* 80% closing ratio per client received.
* Building client relations using core philosophy of the business.
BLUE KNOB AUTO SALES INC. ... Duncansville, PA
February 2009-March 2010
Finance Manager
*Top 1 % in the entire U.S. in Auto Sales.
* Top 2 % in Warranty Service Contracts in the U.S.
* Averaged 70% in finance penetration.
* Zurich Sales Leader for Vehicle Service Contracts, Road Hazard Tire & Wheel and
Gap Ins.
* Increased Vehicle Service Contract sales by 50%.
* Implemented proper documentation for the customer involving the purchase of a
vehicle.
ENTERPRISE LEASING OF PHILADELPHIA. ... Radnor, PA
September 2001-February 2009
Senior Sales Account Executive/Asst Finance Manager (April 2004-February 2009)
* Sales Leader within the Top 8 % of the United States.
* Increased overall sales by 40% by maintaining relationships with various employees
at selected financial institutions.
* Maintained an 80% closing ratio with leads into the final sale, over 60% finance
penetration, and 55% backend sales.
* Received the highest customer satisfaction rate within the Philadelphia division.
* Exceeded goal expectations on multiple occasions by increasing lead count goals.
* Built relationships that met highest sales lot visits and sales within the division.
* Awarded numerous times for sales excellence.
* Earned the 2008 Best of Customer Service Award.
* Assisted and was responsible for all areas of selling and financing the sale of a vehicle.
* Experienced with finance and insurance management.
* Trained new employees on how to achieve sales and service goals.
Violations Coordinator (August 2003-April 2004)
* Saved company $1 million in bad debt.
* Collected on accounts receivables.
* Negotiated relationships with the Dept. of Motor Vehicles for Philadelphia and New York City.
* Trained, developed and managed employees.
Management Trainee (September 2001-August 2003)
* Exceeded sales goals to be promoted
* Awarded for great customer service skills
* Collected account receivables
* Negotiated new business deals
JB SUPPLY INC. ... Pottstown, PA
November 2000-July 2001
Sales Representative
* Covered sales territory over three counties within Pennsylvania including market
development
* Maintained all sales goals.
* Conducted equipment demonstrations on various products.
* Followed up with existing clients through scheduled sales meetings.
KELLY EVERWEAR BRUSH INC. ... Folcroft, PA
March 2000-October 2000
Account Sales Representative
* Secured sales with existing accounts.
* Maintained knowledge of all products
* Developed new lead sources.
* Responsible for all sales agreements, demonstration of equipment and sales
appointments.
EDUCATION
West Chester University ... West Chester, PA
Accounting/Psychology 1997-2000
Sheridan College ... Ontario, Canada
Business Administion 1995-1996
REFERENCES
Melanie Wroblewski ... Enterprise Rent-A-Car-Recruiting Manager
Michael Genzano ... Automotive Dealer
Frank Ruggeri ... -Account Manager
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