Customer Service Administrative Assistant
Resume:
Audrey Skipper
Email: *********@********.***
Address: **** ******** *****
City: Birmingham
State: AL
Zip: 35235
Country: USA
Phone: 205-***-****
Skill Level: Experienced
Salary Range: $40,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Audrey M. Skipper
1964 Carlisle Drive: Birmingham, AL 35235
205-***-****: **********@***.***
OBJECTIVE
Seeking a position that provides mutual stability in capitalizing on my administrative skills and Health Service Administration experience and education.
SKILLS PROFILE
* Ability to negotiate price to stay within budget guidelines.
* Proficient in Word, Excel, Lotus Notes, and Outlook.
* Excellent organizational skills.
* Knowledgeable of HIPAA laws.
* Capable of working in a team environment or independently.
* Excellent interpersonal and customer service skills.
EMPLOYMENT HISTORY
Administrative/Patient Relations Assistant 2007-Present St. Vincent's Hospital, Birmingham, AL
* Generate management reports on medical injuries utilizing the Dynamic Online Event Reporting System.
* Responsible for keeping thirty-one departments compliant with Hazardous Surveillance Rounds regulations and policies.
* Support Safety Manager/Risk Management with Joint Commission preparedness.
* Communicate the denial or acceptance of Hospital Liability Claims to customers on behalf of Risk Management.
* Responsible for recording and maintaining minutes of all assigned committees and workgroups.
* Assist management and attorneys in coordinating meetings with staff.
* Order supplies and manage inventory.
* Serve as liaison between vendors and staff in communicating product recalls.
* Assist Patient Relations Representative in resolving patient's issues and complaints.
Executive Administrative Assistant 2002-2006
AmSouth Investment Services, Birmingham, AL
* Served as liaison between vendors and thirty-five Investment Brokers.
* Managed a multi- system phone line.
* Assisted Regional Compliance Officers in preparing for SEC audits.
* Coordinated travel arrangements and meetings for Senior level Management.
Front Office Coordinator 2001-2002
American Family Care, Hoover, AL
* Reviewed and evaluated patient's insurance coverage.
* Performed account reconciliation and balancing.
* Entered and posted changes to patient's demographics in the internal system and file patient's medical records.
* Directed visitors and internal customers.
EDUCATION
Faulkner University, Birmingham, AL
Bachelor degree in Business Administration
Strayer University, Birmingham, AL
Masters degree in Business Administration/Health Services Administration
Leadership Activities and Awards
Sister Mary Frances Loftin D.C. Fund for Health Education Scholarship, Birmingham, Al, 2010-2012
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