Customer Service Manager

Mark Stults

Email: abqpk9@r.postjobfree.com

Address: ** ******** **

City: Carmel

State: IN

Zip: 46032

Country: USA

Phone: 317-***-****

Skill Level: Director

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mark A Stults

11 Wildwood DR Carmel, IN 46032

317-***-**** abqpk9@r.postjobfree.com

An experienced, well-rounded business sense. Areas of expertise:

Account Management

Inventory Control

Problem Solving

Excel, Word, Outlook

Multitasking

Technical Assistance

Customer Service

PC & Internet

Investigative

Professional Experience

Professional Materials Management (PM2) Tampa, FL Oct 2012-Present

PM2 provides quality solutions for a wide range of industries and applies time-tested inventory management principles to

meet a vast array of management challenges.

Project Manager on Contract

Responsible for leading on-site stockroom teams and maintaining customer relationships

* Stockroom Organization, Data Collection, Cross-reference, Labeling & Barcoding

MS Sedco Inc Indianapolis, IN 2002-Sept 2012

MS Sedco is a manufacturer of Automatic Door Switches & Sensors as well as Traffic Sensors for intersection control.

Vice President/General Manager (2006-2012)

Responsible for managing all Operations aspects

* Managed the Operations Team with 30% revenue increase in 2011 while decreasing inventory value 10%

* Managed Customer Service team of 4 with a customer base of nearly 2000

* Managed Purchasing & 200+ Vendor relationships

* Managed Production team of 8 (Personnel, Scheduling, Inventory, QC, Shipping & Receiving, Repairs)

* Key Account Manager - Stanley Access Technologies, Optex Technologies, Detex Corporation

* Led successful product submittal for Florida DOT Approved Product List

* Managed Shipping & Receiving

* Managed Building & Grounds

Customer Service Manager/Warehouse Manager (2002-2006)

Responsible for all Customer Service aspects & Inventory Control

* Inside Sales/Order Entry (Phone, Fax, Email, Website)

* Custom Parts Orders

* Redesigned Warehouse - Set up Locations, Barcoding & implemented into accounting software (MAS90

by Sage)

WW Grainger Inc Lake Forest, IL 1991-2001

Grainger is the leading broad line supplier of facilities maintenance products serving businesses and institutions in North America. Grainger Consulting Services specialized in stock room solutions (inventory control through data collection, standardization & cross-reference, stockroom design, & organization).

Midwest Team Leader, Grainger Consulting Services (1998-2001)

Responsible for leading on-site stockroom teams and maintaining customer relationships

* Project management (on/off site)

* Data Analysis (Cross-reference, Data scrub from Microsoft Access to Excel, Final report formatting)

* Sell Services with Grainger Account Managers

* Final Project Presentation to customer

* Managed team travel

Data Specialist, Grainger Consulting Services (1997-1998)

Responsible for on-site Data Collection, Cross-reference, Labeling & Barcoding

WW Grainger Inc, Evansville, IN (1991-1997)

* Inside Sales - National Account Management, Customer Service (Phone/EDI), Order Entry

* Counter Sales - Customer Service, Order entry, Order picking, Showroom Displays

* Warehouse - Order fulfillment, Shipping, Inventory Control

Education

University of Evansville 1987-1992

* Pursued degree in Business Administration - Management

* Manager Men's NCAA Div. I Basketball Team

* Student Orientation Leader 1988 & 1989 (Co-Chairman 1989)

* Member Sigma Phi Epsilon Fraternity

Accreditations

* American Association of Automatic Door Manufacturers (AAADM) Certified Trainer

* Member AAADM Certification Committee

* Member ANSI/BHMA Section P Committee

* Carmel Fountain Square Committee Treasurer - Carmel, IN

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