Customer Service Administrative Assistant

Receptionist/Administrative Assistant (Show Low)

Wendy E. Peplowski

**** ******** *****

Pinetop, Arizona 85935

Phone: 928-***-**** or 928-***-****

E-mail: **********@****.***

Objectives

To secure a responsible position where experience in administrative duties and computer skills are valued assets.

Education

Computer Science/Computer Specialist)

Northland Pioneer College (Show Low, Arizona)

Mesa Community College (Mesa, Arizona)

Experience

Computer Assistant (June 2011 to Present)

Cellular One (Show Low, Arizona)

Created daily, weekly, and monthly reports. Properly routed contracts through a computerized program. Created and maintained spreadsheets using Excel to develop and run reports. Verified customer's physical addresses and tax jurisdictions.

Secretary (2007-2008)

Larson Chiropractic (Show Low, Arizona)

Processed medical claims for a Chiropractic office using electronic software. Answered the phones and setup appointments for the doctor. Billed patients and sent recall notices. General administrative duties.

Secretary (2006-2007)

Tune and Lube (Pinetop, Arizona)

Researched and notarized car titles. Worked with the Motor Vehicle Inspector on the inspection and status of police impounds. Answered the phones and dispatched calls to tow truck drivers. General administrative duties like payroll, invoicing, faxing and data entry.

Title Clerk (2003-2008)

Arrow Metals and Recycling (Show Low, Arizona)

Researched and notarized car titles. Created and setup a computerized program for the status of each title. Worked with the Motor Vehicle Inspector on the intake, inspection, and status of each vehicle. Helped customers find vehicles and car parts.

PBX Operator/Receptionist (2001-2003)

Radyne Comstream (Phoenix, Arizona)

Operated a computerized PBX phone system. Sent and received faxes, sorted mail, and sent out mass mailings. General administrative duties.

Receptionist/PBX Operator (1998-2001)

PacifiCare (Phoenix, Arizona)

Performed administrative duties. Operated a Siemens PBX system. Resolved complaints with venders, members, and employees .Scheduled and setup conference rooms and needed equipment. Duties such as filing, typing, data entry, fax and copy equipment. Sent out mass mailings. Received many outstanding awards.

Skills

* Professional Skills * Microsoft Office * Filing/editing *Payroll

* Microsoft Windows * Typing * Data Entry

* Electronic Medical Billing * Office Procedures * Invoicing

* WordPerfect* Telephone Skills* Administrative Skills

* PBX Operator* Accounts Payable/Receivable* Customer Service Skills.

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