Customer Service Sales

Customer Service

Naima Stokes

Telephone: 510-***-**** Email: abqpi8@r.postjobfree.com

OBJECTIVE

Obtain a customer service position in a people-oriented company where I can put in my maximum potential to achieve corporate goals.

EMPLOYMENT

StratMar/Chase Oakland, California September 2011-Feb 2012

As Sales Representative, responsible and accountable for achieving individual sales, goals as well as maintaining superior professional standards in areas of sales and customer service, also responsible for contributing as a team member to achievement of the program goal. (MR) promotes and sells a major airline's credit card (Chase, Southwest, and / or Continental). This is face-to-face selling inside the Airport.

Bestcollateral Oakland, California April 2010-Aug 2011

As Sales Associates/Pawn Clerk, provided secured loans to people, with items of personal property used as collateral, cash handling, reaching sale goals, and maintaining product knowledge, organizing sale floor, training other employees.

3G Associates LLC Miami, Florida March 2007 -- Jan 2010

As Property Manager, I provided on-site management support for 54 newly purchased and renovated residential apartments. In four months Generated over 95% occupancy with monthly rental income $25,000 plus. Conducted tenant interviews, employment verifications, and established positive relationships with tenants, owners and contractors. Responsible for preparing monthly tenant income reports, awarded commissions for expediting occupancy process.

Horatio's San Leandro, California July 2006 - Jan 2007

As Hostess, provided guest services greeting when guests arrive at the restaurant, seating the guests, locating a table that is the right size for that party, take guests to the table and give them menus, cash handling, recording ever transaction total all guest checks to determine how much money has been received.

Skills

Reliable and trust worthy as 80% of income is on a cash basis. Attention to detail. Routinely handle over 100 calls on a daily basis. Excellent attendance, Organized, Positive attitude. Excel, Word, Microsoft Office, and PowerPoint. Motivated and willing to learn and always interested in improving and making tasks more efficient.

INTERESTS

Fashion, Reading about Overseas Traveling, Music, Arts, etc.

(Need to discuss)

EDUCATION

Lane C. College (Oakland, California) -2000-2004 Art/Fashion

Berkeley High School -- 1996-2000

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