Manager Customer Service
Resume:
Robert OBrien
Email: **********@********.***
Address: **** ****** **
City: Cocoa
State: FL
Zip: 32922
Country: USA
Phone: 321-***-****
Skill Level: Management
Salary Range: $45,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
ROBERT N.O'BRIEN,JR.
1822 Baylor Court
Cocoa, Fl.
GOALS
A challenging position for a growth oriented and
progressive organization where my 25+ years of
Operations, Management and Excellent Customer Service
experience will be applied, and positive
performance will lead to advancement opportunities.
Currently I am helping my parents out due to illnesses of both.
I'm a caretaker plus help with household duties, yard work, Etc.
They both have cancer and are going through Chemo and
the other Radiation treatments.I started taking care of them
in Jan. 08 and still doing it.This can be verified.
RELATED PROFESSIONAL EXPERIENCE
GENERAL MANAGER, AREA SUPERVISOR, PROPERTY MANAGER
HAWKINS SUBWAYS/DQ, HAWKINS PROPERTIES,LLC,Brevard Area 2001-2007
Responsible for sales and profits of stores.
Ensure all stores are in compliance with franchise
guidelines. Providing customers with excellent service.
Trained management and did payroll, prepared budgets.
Hire and fire. Tracked all inventories, if a variance
has occurred in food cost or labor, investigate why and
implement a solution. Evaluate employees and maintained
strict confidentiality. Also maintained properties,
collected rents on time, Reconciled CAM Charges, did all
accounting work associated with leasing, Negotiated
Leases with tenants, when any problems occurred took
step to implement solutions, looked for new tenants when
space was available. This job required excellent communications
and detail orientated skills.
OPERATIONS/MANAGEMENT
FLEET MARINE FISHERIES; Cape Canaveral, Fl. 1997-2001
Seasonal work in seafood processing plant.
Shipping and receiving. Inventory control of all
fresh and frozen products.
Ensure all Federal and State
Sanitation Regulations are followed, Payroll.
AGENT,IN-CHARGE ASSISTANT,FLOOR COACH
EXCELL AGENT SERVICES; Rockledge, FL. 1997-1998
Providing World Class service to customers as a
directory assistants operator, also monitored lines and
staff, made adjusts as required did E-Time,
Over-Time and other duties related to TCS, Roctool,
etc. Preformed multi tasks as required of the job.
Maintained strict confidentiality.
SEAFOOD/MEAT DEPARTMENT MANAGER
WALMARTS; Brevard County Area; 1994-1997
Responsible for sales and profits of the department.
Train all sales associates to provide superior
customer satisfaction. Inventory tracking, ensure
that all Federal, State and Local Sanitation guidelines
along with company regulations are followed and enforced.
Ensure correct retail pricing of all products and
maintain product movement records.
Create displays and signage to promote sales and profits.
Interviewed, hired and fired. Worked with New Store Teams.
VICE PRESIDENT OF OPERATIONS/COMPTROLLER
EAST COAST TRANSPORTATION; Cocoa, Fl. 1989-1994
A diversified transport company.
Responsible for all accounting, A/P, A/R, Payroll.
Prepared budgets, cost controls and investigated all
unexplained variances on a month to month basis and
took steps to implement solutions.
Prepared accruals and reviewed P & L's with president
of company. Monitored all data input from data entry clerks.
OPERATIONS ANALYST/MANAGEMENT
BARNETT COMPUTING COMPANY; Jax., FL. 1979-1989
Responsible for entire computer operations for all 3
shifts with over 250 employees.
Accountable for completion and delivery of all
reports; prepared graphs and reports on System and
Peripheral Utilization for evaluation;
trouble shot problems and implemented solutions;
wrote standard operating procedures for all data
centers in the state. Interfaced with upper management
and customer support.Have experience with various
software and hardware.
EDUCATION & TRAINING
High school graduate 1975-Merritt Island High School
Brevard Community College - Taking Classes now
Numerous seminars, workshops, courses, and
conferences covering Operations, Data Processing,
Supervisory Techniques,Management,Banking,Accounting.
REFERENCES UPON REQUEST
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