Manager Sales
Resume:
Daniel Grumbine
Email: **********@********.***
Address: ***** ******* ***
City: Beltsville
State: MD
Zip: 20705
Country: USA
Phone: 856-***-****
Skill Level: Director
Salary Range: $90,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Daniel K. Grumbine
11710 Caverly Ave., Beltsville MD 20705
**********@********.***
Professional Summary
Over 27 years management experience in the HVAC and plumbing trades, service department start-up, growth and profitability.
Recognized for developing and implementing a number of cost savings measures, resourceful and contributing positively to profit, revenue, employee morale and customer satisfaction.
Demonstrated accomplishments in PL, budget planning, forecasting, organization and development of price tracking matrix to monitor efficiency, profitability and performance based bonus program.
Proficient in Excel, Microsoft Word and Power Point
Professional Experience
Len the Plumber 2012 Present
Service Manager, Silver Spring, MD
Start-up, organize and manage new division location. Hire and train new plumbers, assist Company in start-up of HVAC division and multiple locations. Set goals, forecast, budget, coach and monitor progress.
SHIPs 2011 2012
District Tech Manager, Windsor Mill, MD
Successfully managed HVAC service technicians for Sears Home Improvement Products in MD, DE, SNJ, DC, Northern VA and WV. Managed, trained and developed tracking of technician growth, efficiency and customer satisfaction. Train technicians in customer relations, add on sales and products knowledge. Hire, discipline and termination.
Guy M. Cooper, Inc. 2007 - 2011
General Manager Residential Division, Willow Grove, PA
Successfully managed residential division consisting of sales representatives, dispatch, customer service representatives, technicians, apprentices, installation and warehouse employees. Created and implemented a billable efficiency and bonus program that tracks and rewards performance of department and individual employees to assure profitability. Created a flat rate price structure based on company expenses, future growth and profit margins. Successfully created tracking spreadsheet to include work orders, installations, job costing, revenue and maintenance agreements for forecasting and projections. Designed maintenance contracts, home inspections, company policies and procedures. Train technicians in customer relations, call process and product knowledge. Hire, discipline and termination.
Agway Petroleum 2000 - 2007
HVAC Manager, Williamsport, PA / Clarksboro, NJ
Successfully managed HVAC service department and fuel oil delivery . Developed a tracking structure that provided detailed information used for advertising and defining technician strengths and weaknesses. Provided training to coach and lead technicians and staff towards profitability and higher revenue. Restructured maintenance program to assure efficiency. Held weekly meetings to provide technicians and staff training in customer satisfaction and efficiency. Prepared yearly budget, goal setting, PL and forecasting. Performed all hiring, recruiting, reviews and termination of department personnel.
SICO Oil Company 1993-2000
Division Manager, Lancaster, PA
Managed 2 HVAC service and fuel oil delivery Divisions in Lancaster and Mount Joy, Pa. Performed yearly budgets, forecasting, PL, monitored and adjusted K factors. Responsibilities also consisted of oil delivery, scheduling, marketing and proposals. Overall responsibility of billings, accounts receivables and deposits. Performed all hiring, recruiting, reviews and termination of department personnel.
Leo Kob Co., Inc. 1986-1993
Director of HVAC Services, Elizabethtown, PA
Managed HVAC department consisting of service department, installations and sheet metal shop. Provided consultation and assisted customers in purchase of HVAC systems. Performed heat loss/gain calculations and duct design. Performed take offs and estimates for commercial and residential blueprints. Other responsibilities included customer interaction, billing, scheduling, budget planning and forecasting.
United States Army 1983-1986 Honorable Discharge
Additional Training
Gold Star Management Training, Chaska, MN
Service Manager Training, Newark, NJ
Charlie Greer Service Sales Training, Philadelphia, PA
Rick Hutcherson HVAC Sales Training, Harrisburg, PA
Service Sales Managers Training, Syracuse, NY
Dale Carnegie, Myerstown, PA
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