Customer Service Administrative Assistant

Reply to: ***.********@*****.***

Administrative/office (mission valley/chula vista)

To whom it may concern,

I am writing in response to the opening position that you may still have available. I am very interested in the position and am extremely confident that with an open mind and heart anything can be achieved. I am certain that my skills and passion for learning and helping others is a perfect match for this position.

I would bring to your company a broad range of skills, including:

1.Type 60+ Per Minute

2. Familiar with Training Partner Accounting Software

3. Computer savvy (Word, Outlook, Excel, Access, Training Partner)

4. Billing experience

5. Accounting experience

6. Efficient

7. Very Outgoing and Extremely Positive.

I would welcome the opportunity to further discuss this position with you. If you have any questions or would like to schedule an interview, please contact me by phone at 360-***-**** or by email at ***********@*******.***. I have enclosed my resume for your review, and I look forward to hearing from you.

Sincerely,

Danyell C. Valencia

DANYELL C VALENCIA

(C) 360-***-**** (E) ***********@*******.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Professional Experience

12/2009 - Current Redline Executives Inc. San Diego, CA

Human Resource Manager

Developed new customer relations through telephone contact and sales activity. Planned and executed all aspects of office headquarter move. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Developed and implemented [process or procedure] which resulted in increased company efficiency and productivity. Supervised and trained admitting, billing and collection staff of 8 employees. Provided efficient customer service to clients.

12/2007 - 12/2009 Bishop, White & Marshal Law firm Centralia, WA

Collections Agent

Managed over four hundred files, had certain guidelines to follow through Discover, Chase, MasterCard, Homeowners.

Met monthly Goals of collections.

Set up new accounts to be paid back on.

Provided efficient customer service to clients. Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution. Verified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries.

12/2005 - 12/2007 Mental Health Systems Inc. San Diego, CA

Billing Specialist

Responsible for all Orange County Billing of the Providers including, receiving Admit forms and Discharge forms and receiving Authorizations from the Recovery Advocates.

Responsible for sending and receiving Service Verifications, verifying the days and nights.

Provide monthly Invoices at the end of the month totaling the weeks for each Participant in every Program. Record Keeping, Filing, Faxing to Providers and Recovery Advocates, Accounting. Keep in constant communication with Providers and Recovery Advocates to make sure all Paperwork Matches identically. Managed and Averaged about $684,775 Per Month on Services for Participants.

Location: mission valley/chula vista

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