Manager Customer Service
Resume:
nermine boulos
Email: **********@********.***
Address: *** *** ****** ***
City: east brunswick
State: NJ
Zip: 08816
Country: USA
Phone: 732-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Nermine Boulos
958 Old Bridge TPK
East Brunswick, NJ 08816
**********@********.***
Employment:
02/11-02/13 East Coast Warehouse, Elizabeth, NJ
Accounting Manager
* Responsible for providing continual monitoring of the attainment of divisional goal achievement and progress; identify performance gaps between goals and actual performance.
* Provide on-going reviews and detailed analyses of Credit and Collections policies, procedures and practices to ensure compliance with applicable regulations; notes inconsistencies and makes appropriate recommendations for correction.
* Supervise other professional and non-exempt employees responsible for the day-to-day operational planning and tasks related to assigned business units.
* Provide oversight and strategic direction for outside collection agency management; review and evaluate relationships with third party vendors handling outsourced delinquent accounts to maximize recoveries; clearly communicate strategic direction for outside collection agency activities.
* Handled chargebacks and credit disputes in large volume due to transportation issues.
* Keep abreast of technological changes in the credit and collections field; recommend implementation of automated systems which will enhance collection activities.
* Responsible for Develop, implement and maintain sound collection policies, procedures and practices related to analysis and evaluation of departmental systems and procedures concerning credit passing and collection of past due accounts.
* Develop, implement and maintain a framework for planning and defining performance goals for Credit & Collections; integrate planning goals and operational procedures into and effective total department effort.
3/06 to 06/10 Mottahedeh Inc., Cranbury, NJ
Collection & Credit Manager
* Responsible for receivables management from business to business.
* Serve as critical counterpart of the sales and operations function.
* Serve as a liaison between the company and the business customer, identifying and solving financial supply chain issues.
* Identify, recommend and implement improvements in the order placement to cash receipts process.
* Report directly to the CFO.
* Review A/R accounts, identify / prioritize overdue invoices and perform collection tasks.
* Follow-up on open overdue invoice issues in a persistent manner.
* Respond to customer requests for invoice copies and proof of delivery.
* Coordinate customer service and sales coordinators to resolve customer disputes.
* Review / monitor payment terms to ensure customer is paying in accordance with correct terms.
* Coordinate with Accounts Receivable regarding selected payment / deduction / write-off issues.
* Escalate key overdue / collection issues to the Senior Credit Manager and the responsible account managers.
8/88 to 5/05 Merrill Lynch Inc, Somerset, NJ
Senior Credit Associate, 1/01 to 5/05
* Handle Credit Investigations. Evaluate Credit Worthiness and Approve/Deny Credit lines.
* Responsible for Dispute Resolutions.
* Prepare high of volume credit memos.
* Process high volume of credit applications.
* Insure monthly write offs are within budget parameters.
* Maintain high risk accounts and keep risk to minimum.
* Interface with large customer accounts.
* Train new employees and update MIS reports.
Credit Associate, 12/93 to 1/01
* Responsible for Dispute Resolutions.
* Handle Credit Investigations and evaluate Credit Worthiness.
* Prepare high volume of credit memos.
* Process high volume of credit applications.
* Researched and followed up on accounts discrepancies.
* Resolve issues with client accounts in disputes.
Collections Associate, 8/88 to 12/93
* Approve sensitive credit lines changes and issue cashier checks to refund credit lines.
* Make high volume of Collection calls.
* Responsible for Accounts Receivables and Cash Applications.
* Facilitated the issuance of cards, checks, and credit slips materials.
* Handle correspondence letters, stop payments and related statements.
Education:
3/08 MBA, Phoenix University, AZ
8/06 Bachelors of Science, Phoenix University, AZ
Skills Speaks English, Arabic and French.
Computer Skills: Great Plains, Word, Excel, Access, Power Point, Crystal Reports, Andlor & EDI.
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