Customer Service Administrative Assistant
Resume:
Hospital Admin Experience (columbus ohio)
please enter ADMIN in subject line due to all the spam. thank you. I prefer email as first point of contact.
Melissa M. Griffith
Columbus, Ohio 43207 614-***-**** *******.**********@*****.***
Work Experience
FlexChoice Staffing Coordinator, Mount Carmel Health System, Columbus, Ohio, 01/12 -- Current
Provide excellent customer service to nurses and hospital staff
Functions as a liaison between the individual sites in the health system and facilitates improved collaboration to provide the safest care to patients.
Organized office staff schedules
Accurately scheduled FlexChoice associates in ActiveStaffer and Einstine2
Organized and scheduled all unit orientations for FlexChoice nurses, PC's, and PCA's.
Maintains accurate records for individual departments to plan unit activity around daily staffing rosters.
Assist with charging worked hours to the applicable cost center to ensure the most accurate productivity date for the system
Performed general office duties including but not limited to answering phones, emailing, faxing, printing, and filing
Administrative Assistant, HighTech Signs, Columbus, OH, 03/07- 10/11
Provide excellent customer service to all customers and agents
Answered phones in a high-volume environment
Performed general office work including emailing, faxing, printing/scanning, filing, scheduling appointments, and following up with customers
Utilized Microsoft office Suite
Business Advisor, Chase Bank, Westerville, OH, 10/2008 -- 09/2010
provided excellent customer service and general account maintenance to business credit card holders
answered phones in a high-volume environment
mastered Windows and DOS based programs
facilitated high dollar accounts, disputes, fraud, payments, loan consolidation, credit line increases and decreases, credit approval, hardship and payment arrangements
Stylist, Saturday's, New Albany, OH, 10/2006 -10/2010; Fiesta, Canal Winchester, OH, 1/2006 - 10/2006
cut and colored hair and designed perms
developed client base and provided excellent customer service
increased customer satisfaction through product consultation and recommendations
performed general office work, including answering phones, scheduling appointments
Intern, Allergy and Asthma, Columbus, OH, 7/2002 - 10/2006
performed general office duties, including filing, answering phones, billing and providing customer service
utilized Microsoft Office Suite
Key Holder, Piercing Pagoda, Columbus, OH, 7/2005 - 1/2006
provided great customer service, including selling products, piercings and solving customer's problems
ensured that store was always clean, fully stocked and organized
filed documents and supervised scheduling
received promotion to a key holder for demonstrated performance
closed the register and performed drawer counts every evening
Sales Associate, Lane Bryant, Columbus, OH, 7/2003 - 7/2005
provided customer service
sold products that fit the customers needs and recommending new products
stocked the floor with new merchandise and arranged new floor displays
Handled money and was responsible for drawer counts.
Call Center Associate, Grace College Call Center, Winona Lake, IN, 12/2003 - 6/2004
made inbound and outbound calls to future students about setting up appointments to visit the school
Contacted potential donors to the school.
Education
Ohio Christian University, 01/2011- Present
Business Administration/ Medical Management and Technology
American School of Hair Design, Newark, OH, 1/2004 - 1/2005
Cosmetology
Grace College, Winona Lake, IN, 1/2003 - 1/2005
Watkins Memorial, Pataskala, OH, 8/1998 - 6/2002
High School Diploma
Reference upon request
*******.**********@*****.***
February 19, 2013
Dear Hiring Manager:
It would be a pleasure to meet with you so that I might demonstrate how my abilities fit your needs precisely. As you'll see from the enclosed resume, I am proficient in a variety of computer software programs as well as in Microsoft office suites. I am experienced in handling general office duties and answering phones cordially and courteously.
What my resume does not reveal is my professional demeanor and appearance. In a business environment, these qualities are of the utmost importance in dealing with clients as well as co-workers. In me, you'll discover a reliable, detail-oriented, and extremely hard-working associate one who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism.
If you will contact me at 614-***-****, we can schedule an appointment.
Sincerely,
Melissa M. Griffith
Location: columbus ohio
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