Customer Service Management

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Tabitha

KernsTabitha L. Kerns

-Tabitha L. Kerns

**** ***** ***** *** ********, OH 43119 614. 353.3643 abqp8y@r.postjobfree.com

**** **** ****** **** *********, FL 34205

To whom it may concern:

I am a highly motivated employee who is passionate about exceptional customer service, satisfaction and excelling. My professional experience has required strong organizational and problem solving skills. I am an enthusiastic and accommodating team contributor who is able to work well with others and independently. I can be depended on to manage projects from start to completion.

As you review my enclosed resume you will see I have experience in customer service, general office functions, labor management and inventory compliance. I am experienced in handling various projects while also handling day-to-day operations with proven ability to balance priorities and meet deadlines. I strive to achieve the highest performance reviews from my peers, supervisors and senior level management.

I am well spoken, energetic and personable. I am confident I will provide value to my next position as I have done in the past. I am eager to make the permanent move back to the Bradenton, Florida and will be a resident in August. I am available to begin work on Monday, August 15th. Please find my resume enclosed for details on my experience. For further information I can be reached via phone at 614-***-**** or e-mail at abqp8y@r.postjobfree.com. Thank you for your consideration and I look forward to discussing how my qualifications will fulfill your needs.

Sincerely,

Tabitha L. Kerns

Tabitha L. Kerns

6209 TIGER WOODS WAY COLUMBUS, OH 43119 614-***-**** abqp8y@r.postjobfree.com

EXPERIENCE Whirlpool/Dawson Works " Labor Management ClerkSeptember 2010 " July 2011 (Obetz, OH) Monitor employees work assignments adjusting work schedules and/or time spent on tasks when necessary

Communicate and provide daily labor management reports to supervisors and senior level management to measure progress and maximize performance

Responsible for updating and completing new hire training data

Familiarity with word processing, spreadsheet and web technologies

System Design Advantage LLC " Customer ServiceFebruary 2008 " March 2010 (Obetz, OH)

Responsible for dealing with customer relevant inquiries, complaints and request for information on shipment/delivery providing the highest quality of customer service

Prepared outgoing customer orders daily for immediate fulfillment from inventory department

Processed all expedited orders while handling day to day operations

Assisted fulfillment department with defective or missing products

Penske Logistics " Office ClerkDecember 2006 " February 2008 (Obetz, OH)

Assigned and recorded daily employee duties for 100+ employees

Investigated and resolved discrepancies in product inventory with inventory team

Performed basic office duties such as answering the telephone, directed calls, e-mailed and faxed

Responsible for all outbound Bill of Lading

Exel Distribution " Receiver/Receiving LeadOctober 2005 " December 2006 (Groveport, OH)

Checked incoming merchandise against invoices or orders to spot quantity discrepancies and damaged goods and inspect the quality and condition of the merchandise

Processed all required paperwork and maintained adequate inventory records for reporting and tracking

Understood and followed all safety and legal procedures for handling and receiving goods

Directed and supervised receiving department

EDUCATION

Associate Degree, Dental Hygienist

Columbus State Community College; Columbus, OH (2011)

Certificate of Completion, Dental Assistant

Ohio Institute of Health Careers; Dublin, OH (2008)

PROFESSIONAL SKILLS AND CERTIFICATIONS

Experienced user of all Microsoft Office applications; 48 wpm

Bill of Lading Preparation

General office duties; faxing, copying, scanning, printing, multi-line phone system, etc.

Certified Forklift Operator

VOLUNTEER AND COMMUNITY ACTIVITIES

Susan G. Komen (2010-2011)

Solicit donors for annual Race for the Cure walk-a-thon campaign

AWARDS/HONORS

Perfect Attendance Certificate, Ohio Institute of Heath Careers (2008)

Columbus State Dean's List (2009)

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