Andrea Loescher

Email: abqp6w@r.postjobfree.com

Address: *** *. **** **

City: Spencer

State: OH

Zip: 44275

Country: USA

Phone: 440-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Andrea K. Loescher

327 N. Main Street

Spencer, OH 44275

Phone 440-***-****

E-Mail: abqp6w@r.postjobfree.com

OBJECTIVE

To utilize my leadership skills, willingness to accept responsibility, commitment to perform quality work, professional attitude, and work ethic to enhance customer relations and improve office productivity and organization.

SUMMARY

Over 20 years of customer relations and administrative support including: Customer Liaison & Inventory Manager in fast paced customer service environment, responsible for management of over $1.2 million in consigned goods. Executive Office Assistant with over six years of increasing responsibility for rental car company handling all office correspondence including interviewing potential employees, proper dissemination and maintenance of eight-hundred vehicle fleet between five satellite locations. Customer Satisfaction Specialist for Fortune 100 bank utilizing interpersonal skills to improve customer relations.

PROFESSIONAL EXPERIENCE

Flint Group (formerly Day International)

Consignment Inventory Manager (9/06-Present)

Customer liaison for over 50 high profile customers.

Purchasing and administrative support for material receipt and disposition.

Maintain customer consigned inventory levels and minimize expedited shipping charges.

Maintain chemical and material usage database to generate monthly reports for senior management.

Continuously reduce inventory levels to minimize company financial exposure.

Investigate and resolve customer issues arising from product or order issues.

Provide training to support staff regarding corrective actions and resolution.

Manage assets and resources concerning customer mandated support.

Supervise training of employees to ensure seamless transition to new regional production facility.

Safeguard Properties, Inc.

Contractor Liaison (7/03-9/06)

Commissioned with the development of innovative departmental procedures and processes to improve productivity and assess implementation.

Developed and managed reports for Senior Management Team review reflecting employee production and order status.

Instituted new guidelines for recruiting and retaining vendors based on competency and proficiency.

Entrusted with the strategic design of departmental policies and the effective implementation of the valuation method.

Formulated and administered program governing training needs and enacted streamline process for achieving training goals.

Trained coworkers regarding new policies and expectations.

Developed an integrated process guideline to delineate job functions, duties, and responsibilities.

MBNA

Customer Satisfaction Team Mentor (2/99-6/00)

Handled high volume incoming phone calls for 24 hour customer care center for multiple types of inquires to provide highest level of customer satisfaction.

Mentor of fifteen staff members to assist in achieving quality and production goals.

Received over 100 commendations from consumers expressing satisfaction.

Named top Specialist in the year 2000 out of five regions.

PROFESSIONAL EXPERIENCE (Continued)

Thrifty Car Rental

Executive Administrative Assistant (5/98-2/99)

Directly responsible for all office correspondence for the owner/operator and was the hiring manager for customer service representatives and maintenance workers.

Performed dictation, scheduling and conveyance of personal and business related information.

Scheduled travel arrangements to include hotel, airline and car reservations.

Budget Car Rental

Fleet Coordinator (11/92-5/98)

Responsible for the tracking of an 800 vehicle fleet and managed a department of twenty employees.

Ensured five satellite locations had inventory to fill daily reservations.

Strong customer relations skills used to resolve issues resulting from mechanical breakdowns.

Scheduled and ascertained maintenance for entire stock of vehicles.

Handled staffing for department.

Served as mentor for fellow team members regarding quality control, training, and goal achievement.

EDUCATION

Hondros College Principles and Practices of Real Estate

Polaris Career Center for Travel and Tourism

Berea High School

COMPUTER SKILLS

Fluent with Microsoft Windows (7/XP/2000) operating systems and hardware configuration.

Proficient in use of Microsoft Office software suite and Lotus Notes.

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