Technical Support Assistant

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Pondera, MT

Posted:

February 17, 2013

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Justin Mason's Resume

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on 30 October 2012

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Justin A. Mason 202 S. Curtis Street, Brady MT 59416 Home: 406-***-**** Mobile: 406-***-**** Work History Education Library Specialist, Great Falls Public Library Sept. 2010-Present MLIS, Rutgers University Spring, 2012 B.A. Philosophy, University of Montana Spring, 2008 Provided reference services to public library patrons. Assisted patrons with computer and ereader questions. Assisted with collection development and weeding. Great Falls, MT Accomplishments Created instruction pamphlets for how to check out ereader and audiobook materials. Initiated events e.g. chess meet-ups and fly-fishing classes at the library. Created a Diigo.com page to make Great Falls city commission meetings searchable. Grant Assistant, Montana State Library Helena, MT (telecommuted), Sept. 2010-Sept.2011 Worked with MLIS scholarship recipients. Answered student questions. Kept track of students tuition disbursements, communicated grant information and requirements to recipients, and designed and collected online surveys. All work was done online. Accomplishments Created and maintained cohort website (http://swimcohort.pbworks.com). Computer Assistant, Multnomah County Library -Hillsdale Branch Portland, OR May 2009-Apr. 2010 Apple Technical Support, ACS, Inc. Portland, OR Oct. 2009-Apr. 2010 Provided tier 1 technical support for Apple computers over the phone. Accomplishments 97% positive customer reviews. House Parent, Summit Preparatory School Kalispell, MT Aug. 2007-March 2009 Supervised a team of high school students at a therapeutic boarding school. Planned activities and communicated with parents and counselors. Skills and Certifications Montana Notary Public xHTML, CSS, XML, PHP, mySQL Volunteer Experience Volunteer, Great Falls Public Library Great Falls, MT May 2010-Sept. 2010 Verified that magazines in the library's archive matched what was in the catalog. Assisted patrons with online job searches, submitting applications, and using Microsoft Word to write resumes. References Susie McIntyre 406-***-**** *********@*****************.*** Sue Jackson 406-***-****

*********@**.*** Tom French 503-***-****

****@*********.*** Adobe CS5 Hi, my name's Justin... ...and this is my Pr zum . A r sum + Prezi = Overview I am an information professional looking for excitement and challenge in library, archival, or research work. Education B.A. Philosophy (with honors) University of Montana, May 2008. The analytical skills I acquired through philosophy training have been an asset in my work as a librarian. Philosophy majors tend to have the best verbal skills of all college majors -as evidenced by average verbal scores on the GRE (my verbal score was 730). Master of Library and Information Science (MLIS)

Rutgers University, May 2012. Rutger's MLIS program...

is ALA accredited.

has the 6th best overall MLIS program in the nation according to U.S. News and World Report.

has the BEST program in the nation for School Library Media according to US News and World Report. My Rutgers Transcripts Experience Skills Reference Librarian for 2 years at Great Falls Public Library. This is a Great Falls Tribune article about my work at the public library. As a volunteer at Multnomah County Library, I helped people use the web to find work. They liked what I did so they made me a volunteer of the year! I have also been a tech support for Apple Computers (rated best tech support by Consumer Reports). 90% of my customers rated themselves as "very satisfied". My training & experience includes website and user interface design.

+HTML +CSS +JavaScript +PHP +mySQL I can also use Adobe's Creative Suite, as well as the open-source GIMP photo editor, to make posters like this one: I learn new programs quickly. I made the following 3-D image after using Google Sketchup for 3 days. Thanks for visiting my Pr zum !