Manager Technical Support

Eric Reed

Email: *********@********.***

Address: **** ****** ***

City: Bremerton

State: WA

Zip: 98310

Country: USA

Phone: 907-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Eric D Reed

2222 Schley Way

Bremerton, WA 98310

Home: 907-***-****

***********@*****.***

OBJECTIVE

COMPUTER OPERATOR/PC TECH/SYSTEM ADMIN

A position using proven technical skills in the field of Network Support or Desktop Support

PROFILE

Familiar with MS-DOS, Microsoft Windows (9x, NT, 2000, XP, Windows 7, 2003 Server), Microsoft Office Suit 2000, 2003 and 2010.

Knowledge of PC setup and installation, as well as various peripherals, data entry and file updating.

Experienced in LAN, TCP/IP protocols, UNIX/Linux Familiarity, MVS/JES operations, Active Directory 2003, VERITAS Backup Exec 9.0, STAR Med Interface, LAB/ALG Mpix

Other applications: Ghost, Remedy Ticket System, Dreamweaver 8, CS4 and CS5

EMPLOYMENT

University of Alaska Fairbanks, Dillingham AK August2009-September2012

IS OPS 2

Update college website

Help end users with technical issues

Check on backups to make sure that servers are being backed up

Using Photoshop to retouch photos and take photos throughout the year

Disassembly of Dell laptops and computers, and running diagnostics

Add users to Windows 2003, 2008 server

Setup and configuration of Deepfreeze and Powersave server and clients

Network troubleshooting, cable running and termination

Add and remove hardware and troubleshoot hardware issues

City of Dillingham, Dillingham AK May2008- Present

Computer Consultant

Dillingham Chamber of Commerce

V&M Enterprises

Ekuk Village Council

Alaska Pride Air, Dillingham AK May2008-August2009

Ramper

Verify incoming and outgoing freight

Write up manifests for outgoing flights including weights and descriptions

PRC, Palatka FL April2007-May2008

Technical Support Level 2 (Verizon Contract)

Remedy Ticket System

Troubleshoot remote clients to connect to DSL service

Using Verizon software to troubleshoot DSL connectivity problems

Help non-technical users understand technical issues regarding DSL and networking

Harris Digital Publishing, Deland FL Jan2007-Mar2007

AFFILIATE MARKETING ASSISTANT

Monitor various affiliate forums, newsletters and articles and keeps Affiliate Manager informed.

Create Statistical data small projects for Affiliate manager.

Monitor stats for errors in commission and work with IT to resolve problem.

ST. Johns River Management, Palatka FL (Contract 11/13-11/17) 2006-2006

PC TECH

Physically removed and installed computers, removed from network and then reinstalled over 250 computers over the week.

Home Depot, Sandpoint ID Dec2005-June2006

SPECIAL SERVICES ASSOCIATE

Making and maintaining special orders for customers.

Tracking of orders through system, and informing customers of arrival.

Northwest Hospital, Seattle WA Aug2001-June2004

HELPDESK ANALYST 1

Monitoring of all backups on Windows and UNIX platforms, informed and escalated to appropriate personnel of failures.

Gained excellent experience in systems operations and various types of hardware and software.

Helped employees in day to day tasks, logged trouble tickets in system using MacAfee software.

Monitored various applications through out the hospital, but especially for ER and radiology dept.

Used GHOST and sysprep tool to create desktop images, and then save to network drive.

Associated Grocers, Seattle WA (Contract) Aug1999-Oct1999

COMPUTER OPERATOR 2

Perform backups on UNIX and Windows Systems, MVS/JES operations.

Troubleshoot LAN problems on occasion.

Swedish Medical Center, Seattle WA (Contract) Sept1998-Dec1998

LEVEL 1 TECH SPECIALIST

Mainframe/ Operations MVS/JES ran batch jobs and delivered reports through out hospital

Troubleshoot problems with Windows 9x, 3.1 and Unix/Sun Microsystems workstations.

WASHINGTON MUTUAL BANK\DATA CENTER, Seattle WA (Contract) Apr1998-Sept1998

COMPUTER OPERATOR 1

MVS/JES mainframe operations including additional software applications.

Mainframe application used ROSCOE, OPSMVS and TSO.

Printer hardware used Siemens 2300 and 2050 page stream printers

StorageTek silo operations

Windows 3.1 on Novell Network.

WASHINGTON MUTUAL BANK, Seattle WA (Contract 04/18-04/21) Apr1998-Apr1998

CUSTOMER SUPPORT TECH

Entered customer into MacAfee database for further escalation to personnel, during a bank to bank merger.

EDUCATION

MCTS Windows 7 CONFIGURATION CERTIFIED

VERIZON BUSINESS TECHNICAL SUPPORT TRAINNING

MAJOR: NETWORKING FUNDUMENTALS AND DSL TROUBLESHOOTING

UNITED STATES ARMY/ INFORMATION SYSTEMS OPERATOR COURSE, Ft. Gordon GA

MAJOR: 74D INFORMATION SYSTEMS TRAINING, COMPLETED FEBUARY OF 1993

UNITED STATES ARMY/ ARMORED CREWMAN COURSE, Ft. Bliss TX

MAJOR: 19E M60A3 TANK TRAINING, COMPLETED AUGUST OF 1990

UNITED STATES ARMY BASIC TRAINING, Ft. Leonard Wood MO

MAJOR: NONE COMPLTED IN AUGUST OF 1989

BREMERTON HIGH SCHOOL

MAJOR: NONE GRADUATED 1990

MILITARY

UNITED STATES ARMY WANG/PENTAGON/FT. HOOD Oct1996-Oct1998

Supervised a crew of 3; as an armored crewman, filled out paperwork pertaining to maintenance of the vehicle and tactical operations.

Supervised the Pentagon Data Center on occasion of a crew of 10; ran batch jobs and reports in timely manner to have ready for morning shift.

Obtained a Top Secret clearance while on assignment at the Pentagon

Earned various awards for valor and excellence.

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