Customer Service Manager
Resume:
Shawn Barnes
Dartmouth, N.S., B2W 5E5
Telephone: 902-***-****
Email: abqp1w@r.postjobfree.com
Objective: To acquire a part-time position while attending school as well as a work placement proceeding my 1st year of study.
ProfileOver a year of IT work experience including six months on the IT Service DeskProficient in Windows XP, Vista, 7 and Server 2003Good knowledge of HTML, CSS, Dreamweaver, Photoshop, Office 2003/2007, VMWare, Symantec Ghost and Networking ConceptsCompTIA A+ and MCP (Microsoft Certified Professional) certifiedHighly motivated individual who enjoys new challengesTeam Player who can work well independently
Work Experience
February 2009 - April 2010
Department of Fisheries and Oceans
Dartmouth, NS
During my tenure here, I have worked with the RVD (Request for Volume Discount) team as well as the IT Service Desk. The RVD project has a hands-on approach as it involves face to face interaction with clients to provide them with new computers and peripherals. I would prepare the computers to fit each client's needs which would include upgrading RAM, hard drives, etc., as well as installing and configuring applications, For the last six mnths of my tenure, I worked with the IT Service Desk on a casual contract. This involved answering phones and replying to emails to resolved problems or handle any requests a client may have had.
September 2003 - October 2008
Unisource Canada, Inc.
Dartmouth, NS
The daily operations of the warehouse that I was involved in were bill paying, monitoring freight charges, arranging building up-keep, customer service and supervising a small staff. Other tasks included but were not limited to shipping, receiving, picking orders and assisting in any miscellaneous duties around the warehouse including training of new employees
August 2000 - July 2003
S.P. Giannoullis Realty
Halifax, NS
Some of the projects I have had the opportunity to work on have included: foundation construction, setting scaffolding for concrete slabs, wood framing, siding, soffits, installation of windows and doors, as well as many laboring duties. This job provided me with a strong work ethic that I continue to carry with me.
Education
September 2010 - Present
NSCC Institute of Technology Campus
Halifax, NS
I am currently enrolled in the Information Technology course at NSCC in Halifax. I've just completed the first semester in my first year. Courses that I took include web design, networking, Windows operating systems, communications, business as well as logic and problem solving. I gained considerable knowledge through these courses and I believe all of them will help throughout my IT career.
September 2008 - February 2009
Red Arrow Digital College
Halifax, NS
I have been trained to build, repair and troubleshoot desktops and laptops. I've also been trained to diagnose, repair and troubleshoot operating systems; manage desktop and network operating systems and build small office networks all within a Windows XP and Server 2003 environment. From this course, I was able to obtain the A+ and MCP certifications.
References
Brenda Walsh
Credit Manager Atlantic Region
Unisource Canada, Inc.
Dave McDonald
Informatics Analyst
Department of Fisheries and Oceans
Francis MacLellan
Service Desk Supervisor
Department of Fisheries and Oceans
"Emergencies have always been necessary to progress. It was darkness which produced the lamp. It was fog that produced the compass. It was hunger that drove us to exploration. And it took a depression to teach us the real value of a job." -
Victor Hugo
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Copyright Shawn Barnes Portfolio. All Rights Reserved.
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