Shawn Woolman Resume

Shawn R. Woolman abqp1u@r.postjobfree.com VISION QUARTERBACK Talented at executing strategy and tactics maximizing the skills of fellow professionals with a strongemphasis on exceeding client expectations. Result is a creative and collaborative effort toward achieving an organization s vision.SUMMARY OF QUALIFICATIONS Vision Leadership & Management Demonstrated leadership in creating and executing an organization s vision within the framework of revenue & profit goals and client defined deadlines. Adapts quickly to change and thrives on having the responsibility for developing and implementing creative solutions to business challenges. Greatest passion lies in coordinating and utilizing the skills of fellow professionals. Collaborative Communicator Flexible and adaptable while engaging in both one-on-one and group speaking roles and is comfortable communicating with all levels of the team. Communicates in an uninhibited, lively and adaptable manner, drawing others into the conversation with an eye toward building relationships and teamwork. Creative An innovative, out-of-the-box thinker who tends to be undaunted by failure and is instead motivated to find the best way to serve various stakeholders. Concentrates on team accomplishment and achieving goals by working with and through members of the group. Consistently encourages staff to do more, better, faster.VOLUNTEER ENGAGEMENT - 2010 to present Guest Blogger, UnemployedInDesMoines.com create original content encouraging job seekers. Dominican Republic Mission Work Built houses and classrooms in and around a mission school. Counselor, SCORE Association Provide management consulting to small businesses. Woolman the Tool Man Design, build and install custom furniture & cabinets along with interior and exterior home improvement. Urbandale Chamber of Commerce Volunteer leadershipPROFESSIONAL EXPERIENCEUnited Information Services, Inc. d/b/a SOURCECORP Statement Solutions, Urbandale, IA 2001 Dec. 2009 Vice President/General Manager (Jul. 2007 Dec. 2009) Directed multi-function statement processing operation that delivered 5 million documents monthly with a $19.6 million annual budget. Oversaw P & L, production quality & metrics, client satisfaction, business development, processes and procedures, employee satisfaction and culture. Staff totaled 85 employees; including customer service, project management, operations, administration and application development. Leveraged relationships developed through Key Account Management to decrease implementation time by ninety days (50% reduction) thereby retaining a $2 million client relationship. Negotiated and approved national client contracts for the delivery of business-critical documents. Restructured pre-sort operation to accommodate client application - resulting in a 38% reduction of production hours and corresponding increase in bottom-line profit. Retained existing business and secured new business to achieve a 5% increase in revenue plan, resulting in $6.9 million profit on $19.6 million in gross revenue. Provided new business support to sales process resulting in improved planning and implementation of client applications. Analyzed and planned for operational impact of new business to existing systems. 2 Shawn R. Woolman Business Analyst Manager (2005 2007) Led a group of professionals in daily client contact, project management and delivering corporate levels of service and perceived value. Worked extensively with Operations to ensure processes were in place to meet client requirements for processing and delivery. Responsible for business development within large house accounts (>$6 million annual revenue) resulting in 11% annual business growth. Successfully combined two departments into one, reducing headcount by 33% while maintaining premier customer service. Consolidation resulted in $123,000/year reduction in payroll expense and increased efficiency of departmental operations. Negotiated and re-engineered an international delivery program that resulted in an additional $107,000 in annual profit. Director of Strategic Accounts (2002 2005) Key Account Management and Business Development at the executive level with large house accounts. Directed multi-function implementation teams including customer service, application development and operations. Managed five accounts with total annual revenue of $5.5 million, averaged revenue growth of 7%. Led effort to become the exclusive North American service provider resulting in 42% annual revenue growth with client ($1.3 million annual revenue). Sales Manager (2001 2002) National sales of B2B services providing processing, composition and delivery of high-value financial documents. Achieved 100%+ quota through new sales and growth in existing business.Automatic Data Processing, West Des Moines, IA District Manager (1997 2000) Sold payroll and tax processing services to small businesses in the Des Moines area. Process included prospecting and closing business as well as leveraging relationships business advisors including accountants and bankers. Actively worked to purchase competitor s business to grow the value of territory. EDUCATION TRAINING B.S. Microbiology Leaders to Go Minor ~ Chemistry Revenue Storm Sales Process Iowa State University, Ames, Iowa Dale Carnegie Sales Advantage The Dale Carnegie Course VOLUNTEER LEADERSHIP Leadership Urbandale - Class of 2002 Board of Directors, Gloria Dei Lutheran Church (2003 2009) Vice President, (2005) Treasurer, (2004) Board of Directors, Gloria Dei Lutheran Church Foundation (2005) Long Range Objectives/ Strategic Planning Served in a leadership position on Board of Directors and related committee dedicated to developing and gaining broad-based support and approval of a Strategic Plan designed to carry out church s Mission and Vision. The result of the effort was 76% of the members voted to approve and move forward with the Strategic Plan, which had at its core the relocation of a congregation of 2,400 members.