Manager Management

Patty Poole,BSBA,PMP,CPM,CAPS,HCCP

Email: abqp0o@r.postjobfree.com

Address: **** ********* *****

City: Charlotte

State: NC

Zip: 28226

Country: USA

Phone: 704-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PATTY POOLE

CPM, CAPS, HCCP, PMP

Charlotte, NC 28226

704-***-**** Cell abqp0o@r.postjobfree.com

EDUCATION:

Bachelor of Science in Business Administration with minor in management

Western Carolina University, NC

PROFESSIONAL:

* North and South Carolina Real Estate Broker

* CPM - Certified Property Manager through IREM

* CAPS - Certified Apartment Property Supervisor through National Apartment Association

* HCCP - Housing Credit Certified Professional

* PMP - Project Management Professional and Business Analyst curriculum at Central Piedmont Community College receiving PMP designation from PMI

EXPERIENCE:

Volunteer work while attending Central Piedmont Community College 4/20/12 through 11/28/12

While expanding my education to receive certification in Project Management and as a Business Analyst, I volunteered at the Employment Security Commission and also at the Women`s Commission against Domestic Violence. During this time I coordinated volunteers, created Excel spreadsheets, assisted staff with Excel instruction and organized shared computer files. Also volunteered to Charlotte Works who is a new organization assisting the unemployed with training and career counseling.

Beacon Management

Regional Vice President - (5/08 to 11/2011 (corporate restructuring/downsizing resulted in combination and elimination of regions outside the corporate office and relocation was not an option at that time. Excellent reference is available.)

Responsibilities included the supervision of five distressed multi-family properties totaling 1,576 units in North Carolina and Florida.

* Analyzing current staff and re-staffing where necessary, examining and renegotiating existing contracts, correcting deferred operating maintenance as well as deferred capital improvement needs, creating and implementing budgets, and evaluating accurate market information to position properties competitively.

* Occupancy increased 12% in 6 months and the properties repositioned with a qualified resident profile to eliminate crime and reduce delinquency. Delinquency was reduced 26% in 6 months.

* My position also supported the corporate office by testing and assisting in implementation of new software on the properties as well as performing due diligence for new acquisitions and preparation of dispositions.

Resource Residential

Regional Vice President - 10/07 through 6/08 (the entire management division of previous employer was hired to start up the new management division of Resource Real Estate and manage assets in house. Excellent reference is available.)

As the result of the sale of America First Apartment Investors, the entire management team was hired to create a new management division Resource Real Estate. This position was instrumental in the successful takeover and set up of the new management division as well as bringing forty multi-family properties in-house from third party fee management. In addition, the position included full responsibility for the operation of a multi-family portfolio consisting of 2,546 units located in MA, PA, KT, TN, NC and GA.

* Reduced delinquency by 7% in thirty days and in some cases 10% in 60 days.

* Increased total portfolio occupancy to 95% in 60 days.

* Re-staffed properties with teams to meet underwriting goals not met in more than two 2 years.

America First Apartment Investors, Inc.

Regional Vice President - 4/06 to 9/07 (REIT was sold. Excellent reference is available.)

Full responsibility for the operation of a multi-family portfolio consisting of 2,428 units located in VA, NC and SC.

* Responsibilities included repositioning properties to meet budgeted NOI and Sarbanes Oxley compliance.

* Increased occupancy on existing properties 5 to 10 percent in three months resulting in meeting and exceeding budget NOI.

* Successfully acquired portfolio consisting of four communities in two cities simultaneously, totaling 1,064 units and successfully flipped a community for a net gain in 60 days after purchase.

Summit Properties

Regional Property Manager - 1/03 to 8/05 (Recruited to join the Summit team in 2003. REIT was purchased by Camden Property Trust in 2005. Excellent reference is available.)

Full responsibility for the operation of 2,401 multi-family units located in North and South Carolina .

* My direct portfolio exceeded average occupancy by 5%

* All properties exceeded budgeted income as well as remained 2% below budgeted expenses

Sentinel Real Estate

District Manager - Charlotte, NC - 5/00 to 12/03 (Recruited to join Summit Properties team. Excellent reference is available.)

The position included the full operational responsibility for 3,018 multi-family conventional garden style apartments. Primary responsibilities were as follows:

* Principal Broker and Broker in Charge, North and South Carolina

* Due diligence and take- over of new acquisitions as well as disposition of assets

* Implementation and supervision of capital improvements

* Preparation, monitoring and successfully meeting annual budgets

* Monthly financial statement review and analysis

* Preparation of monthly occupancy analysis and quarterly variance reports

* Property advertising and marketing - increased occupancy 10% in 60 days.

SunAmerica

Regional Asset Manager, Charlotte, NC - 2/99 to 4/00 (Traveled five days every week and became too extensive. Excellent reference is available. )

As a Regional Asset Manager the primarily objective was to monitor 102 multi-family assets up and down the east coast to ensure compliance resulting in tax credits being received timely.

* Reviewed and approved budgets, reviewed monthly financial statements, reviewed yearly audits

* Quarterly site visits and inspection of distressed properties

* Semi-annual site visits to stabilized properties

* Quarterly site visits to new construction or substantial rehab properties

* Prepared due diligence for new acquisitions

* Provided quarterly tax credit training programs for developers and management companies

Crosland Properties

Regional Property Manager - Charlotte, NC - 3/90 to 2/99 (Recruited by SunAmerica to join their asset management team. Excellent reference is available. )

The position included total responsibility of a multi-family portfolio consisting of high-end conventional properties, tax credits and Section 8 totaling 1,576 units in NC, SC, and GA.

* Responsible for third party fee management and business relationships

* Installation/computer automation of company portfolio

* New construction lease-ups, new acquisition takeovers and stabilization of existing properties

* Preparation of operating budgets for new and rehab acquisitions

* Tax credit management consulting to outside organizations

* Monthly financial review of operations

* Unit design input and amenity selection for new construction

Patty Poole

Summary of Qualifications

Management Experience includes:

* Conventional A, B and C garden apartments

* Conventional properties located in military markets

* New Construction high end garden apartments

* Student Housing apartments

* Tax Credit properties both owned and fee managed

* Section 8 properties

* Properties in receivership

* New acquisitions - single and multiple sites simultaneously in multiple cities

* Dispositions

Designations:

* BSBA - Business Administration with minor in management

* NC and SC Broker

* CPM - Certified Property Manager through IREM

* CAPS - Certified Apartment Property Supervisor - National Apartment Association

* HCCP - Housing Credit Certified Professional through the National Association of Home Builders

* PMP - Project Management Professional certification through Project Management Institute

* Completed curriculum for the BA through the IIBA (International Institute of Business Analysis)

Skills and Characteristics:

* Excellent skills in Microsoft Office 2010 Excel, Word, Outlook

* Microsoft Project 2010 and Project Manager Professional certification of completion

* Expedient/efficient at creating budgets as well as monitoring and meeting budgeted guidelines

* Excellent at reading/reviewing monthly financial statement as well as preparing variance reports

* Proficient using the following property management software programs: MRI, One Site, AMSI

* Excellent ability to recruit staff quickly with qualified candidates for new acquisitions and dispositions as well as keep staff in place during dispositions

* Excellent ability to work cohesively with fee management clients

* Team oriented and plays well with others

* Very competitive resulting in portfolio being in the top three within a company as it relates to highest occupancy, lowest delinquency, lowest resident and staff turnover and ranked highest in administrative paperwork (i.e. accounts payable, reporting, etc.) among peers

* Excellent communication skills both written and verbal

* Excellent landscaping, contract negotiation and capital improvement processes knowledge

* Excellent due diligence capabilities

* Experienced traveler, stable, mature and will put in whatever it takes to get the task completed

* Respectful, honest, loyal with excellent people, numbers and marketing skills

Contact this candidate