Customer Service Manager
Resume:
Brian George
Email: *********@********.***
Address: **** * **** *
City: Saint George
State: UT
Zip: 84770
Country: USA
Phone: 435-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Brian J. George
1870 N. 1950 W.
ST.GEORGE,UTAH,84770
SALES MANAGEMENT
Planning Analysis Management
A skilled project/operations organizer, with over twenty years of management experience in a variety of roles in the grocery industry. A positive, diplomatic leader able to organize people into a cohesive and effective team. A dedicated, creative problem solver who takes the initiative in designing and directing projects. Consistently improves processes with an eye to increasing productivity and improving customer service. Able to communicate effectively to all organizational levels. Noted for ability to adapt quickly to new situations and make an immediate contribution.
Descriptions by superiors include:
Exceptionally reliable and trustworthy Enthusiastic and positive leadership
Excellent ability to adapt to new situations Takes responsibility and shows initiative
Genuineness in dealing with others Excels in self-direction and self-pacing
Very accommodating, friendly and Extraordinary understanding of the needs
approachable of the business
Adept ability to communicate Level-headed approach to managing
conflict
EMPLOYMENT/CAREER HIGHLIGHTS
2008 to Currently: Route Salesman for Rocky Mountain Corp:
Organize and keep in-stock of merchandise at store level.
Excellent sales increases.
Self Motivated and inventory control with both sales and shrink.
Great public relations and communication skills.
Knowledge of Grocery retail industry.
2005-2008: Co-Manager for Wal-Mart:
Responsible for the budgeting of the Profit & Loss Review.
Mentors others with their career goals.
Strong understanding of the Grocery retail business.
Leadership ability to help drive a productive & profitable store.
Very Approachable in dealing with people.
2002-2005 : Assistant Manager for Wal-Mart:
Responsible for all productivity on the Grocery side of the Super Center Store.
Highest Gross Profit in the district for Quarter End at the Harrisville Super Center.
Educated and Trained new associates on all the operations of the Grocery Business.
Organized three different Grand Openings with Wal-Mart at such a short time.
1999-2002: Store Director for Albertsons Corporation: A leader in productivity of the entire store operations. Overlooked and managed the 2044 Harrison Boulevard Albertsons store.
Responsible for all cost controls, gross sales and labor profits.
Experience working in a team environment with sales, directing, planning, product management, and others to insure Operational Excellence to the customer.
Energized and creative with sales promotions.
(Continued) 1999-2002: Store Director for Albertsons Corporation: A leader in productivity of the entire store operations. Overlooked and managed the 2044 Harrison Boulevard Albertsons store.
Analyze productivity for successful store operations.
Organize planning for promotional events, writing orders, scheduling and inventory control.
Educate and train other associates to advance in their careers.
EMPLOYMENT/CAREER HIGHLIGHTS
1993-1999: As a Grocery Manager with Albertsons Corporation. I conducted successful grocery operation in both Bountiful and Washington City, (St. George) stores.
Promoted and relocated in 1996 for the company to the Washington city store, where I organized and opened the grand opening of my new assigned higher volume store.
Educated and trained associates on stocking and sales procedures that created a successful sales environment.
Responsible for labor, sales and gross profit dollars in the Grocery department.
Set up numerous grand openings throughout the Wasatch front.
Mentored several associates on advancing with the company.
(Continued) 1993-1999: As a Grocery Manager with Albertsons Corporation
Managed the Albertsons store in Wyoming two different times during strikes for several days.
Highest grocery sales increase in the division of 1995 from successful sales promotions.
Organized scheduling, writing orders and inventory.
1989-1992: As Fourth Key Person with Albertsons Corporation: I was responsible for the evening operations at the Roy Albertsons.
Managed the store operations in the evenings.
Responsible for the closing, securing the store and safe count.
Implemented policies and procedures.
Created and changed weekly end displays.
Filled-in for the Grocery Manager when ever out of town.
1987-1989: As Receiver/Dairy Manager for Albertsons Corporation: Located on 40th Street Washington Boulevard., Ogden.
Responsible for receiving all vendor merchandise.
Ordered and stocked the dairy department.
Won several contests due to store promotions.
Assisted the Grocery Manager over the inventory control.
1985-1987: As Courtesy Clerk at Albertsons Corporation: Located on 40th in Washington Boulevard, Ogden.
Worked after school hours bagging groceries.
Excellent customer service.
EDUCATION/TRAINING
April 5, 2002: Wal-Mart Management Skills 101
February 21, 2003: Wal-Mart Food School
YEARLY: Intermountain Division Sales Meetings.
QUARTERLY: Store Director and Motivational Workshops.
1998-1999: Store Director Training
MARCH 1995-AUGUST 1995: Successor Training for Drug/Grocery Managers
FEBRUARY 1993-NOVEMBER 1994: (CAP) Career Advancement Program
1991-1992: Cornel Home Study Courses:
Business Math
Complete Manager
Business Marketing
1986-1988: Weber State College: Business Marketing Associates Degree
ACCOMPLISHMENTS
In such a short time I have helped open three new Wal-Mart stores: Harrisville Super Center, West Valley Super Center, and also the new Neighborhood Market in West Valley.
Received a trophy for being the top #1 Albertsons Store out of the entire Utah Division for receiving the highest score on the Secret Shopper Program for customer service. Have received many other certificates and awards for Outstanding Customer Service.
Highest Grocery Sales increase in the division for quarter of 1995 in the Utah Division from successful sales promotions.
Was selected one of 26 Service First Recipients out of 6,200 employees from Albertsons. I was flown to Boise, Idaho to attend the Albertsons Annual Award Ceremony. I was then presented with the Service First Award and honored at the CEO dinner, where I met Joe Albertsons.
Won numerous sales promotions by organizing and planning events, which generated successful sales.
REFERENCES
Rick Heyrend Dave Barnes Mont Gubler
Wal-Mart Store Manager District Manager RMC CEO of RMC
Hurricane, Utah St. George, Utah St. George, Utah
801-***-**** 435-***-**** 435-***-****
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