TATIANA GERBERG

**** ******* ******* ********, ********** 92009

Cellular: 619-***-**** Email: abqoyk@r.postjobfree.com

MANAGEMENT, HUMAN RESOURCES, & CORPORATE TRAINING PROFESSIONAL

Program Creation & Execution/Staff Training & Development/Strategic & Market Planning

EXECUTIVE SUMMARY

A multifaceted, results-driven, and employee-focused trainer, coach, and team-builder contributing over 20 years of

diverse operational/HR management experience, documented achievements, and increasing responsibilities working in

a variety of high-volume, performance-driven environments. Forward-thinking leader and enterprising problem-solver

with tactical and strategic vision, keen bottom-line focus, and success in optimizing efficiency and maximizing results

through delivery of value-added programs and systems. Recognized as a skilled presenter and performer able to direct

all types of personalities, inspire commitment, and consistently exceed established goals and objectives. Articulate

communicator and effective trainer with a management style that focuses on matrix teamwork and clearly defined

mission and values for buy-in of all levels. Superior interpersonal, organizational, analytical, and assessment skills with

an innate ability to work in unison with staff, executive management, and key internal/external stakeholders. Strong

qualifications in problem-solving, personnel development, and team leadership. Exceptional written, oral, and

technical aptitude. Fluent in Russian.

CORE COMPETENCIES

Organizational Development Personnel Management Performance Improvement

Strategic Planning & Execution Team-Building/Coaching Employee Recruitment/Retention

Project Creation/Management Conflict Resolution Program Planning/Implementation

People Planning/Scheduling Risk Management/Avoidance Staff Training/Development

Policy Creation/Execution Data Administration Behavioral Assessment/Appraisal

PROFESSIONAL EXPERIENCE

Green Tree Real Estate Development Carlsbad, CA Jun. 2006 March 2010

Operations Manager

Provided day to day management of all production, customer service and sales personnel. Job included tracking

performance of varied personnel, employee retention, and direct contact with any customer problems. Responsible for

hiring and training of all employees that were involved with customer service and sales.

Selected Accomplishments:

Instrumental in increasing sales, reducing employee turnover and customer complaints. Managed multiple

locations in California and Arizona.

Improved personnel performance, increased production and quality, and enhanced companies overall profit

and sales revenue.

Evaluated trends and incorporated strategies to maximize profitability and minimize cost; reduced hiring

overhead and risks and identified development needs.

Conducted small, specialized sales training seminars.

Farmers Insurance San Diego, CA Oct. 2002 May 2006

Agency Owner

Directed day-to-day operations for a leading provider of automobile, home, and life insurance including forecasting, P

& L management, expense control, Human Resources, business development, client relations, and marketing.

Identified and acquired new business opportunities; developed policy proposals and presented products.

Established, enhanced, and maintained key client accounts.

Developed and executed multi-faceted marketing plans to meet sales and profit objectives; successfully

employed highly-effective low/no-cost marketing strategies including client relationship management, public

speaking, public relations, and professional networking.

Designed and managed the publication of the agency in magazine and newspapers; represented the agency in

various media outlets.

Initiated the recruitment of new agents and developed and implemented sales training.

Built effective teams through talent assessment, recruiting, team development, training, and accountability.

Implemented best practices and strategies in order to maximize profitability and achieve employee support on

corporate initiatives.

Directed a full-time sales staff of up to (how many) agents; provided ongoing direction and support.

Selected Accomplishments:

Topper Club Producer has been recognized by Farmers for outstanding sales achievements in 2004

Demonstrated track record of increasing revenues each year;

Strengthened customer acquisitions/relations/retention.

TATIANA GERBERG RESUME P AGE TWO

PROFESSIONAL EXPERIENCE (CONTINUED)

NetInsurance Langhome, PA January 2000 - Jun. 2002

Manager/Insurance Agent

Represented the nation's top automobile and home insurance carriers including The Hartford, Travelers, Safeco,

Progressive, Kemper, CSE Orion, Omni, and Infinity. Managed a team of eight (8) agents responsible for forty five (45)

states.

Spearheaded personnel training, organizational development, resourcing, and people planning; ensured people,

policies, and processes company-wide reflected regional needs.

Developed and implemented successful departmental instructional materials/training curriculum and human

resources policies to meet all organizational needs.

Conceived creative training processes to stimulate growth and development; identified areas in need of

improvement and provided a comprehensive strategy to increase overall production.

Implemented key organizational tools used to improve processes and communication.

State Farm Insurance Philadelphia, PA Feb. 1998 Dec. 1999

Insurance Agent

Sold various types of insurance policies to businesses and individuals for the leading insurer of automobiles and homes

in North America serving over 75M policies throughout the United States and Canada.

Actively prospected new clients and initiated relationships through cold calling, foot canvassing, referrals, and

networking; fostered strong client relationships.

Created and executed a successful marketing campaign, corporate business and strategy planning, and

customer retention/referral development plans.

Interviewed prospective clients; discussed existing coverage and obtained data regarding their financial

resources and needs and the physical condition of the person or property to be insured.

Called on existing policyholders via telephone and in person; delivered and explained policy, analyzed

insurance program, and suggested policy additions or changes.

Contacted underwriter and submitted forms to obtain binder coverage.

Additional Experience:

Assistant Underwriter, National Surety Specialists, Inc., Cherry Hill, NJ,

International Relations Director, VAZ, Togliatti, Russia

EDUCATION

Bachelor of Arts, Economics

Leningrad University, Leningrad, Russia

Certificate in Paralegal Studies, Art Institute of Philadelphia, Philadelphia, Pennsylvania

CERTIFICATIONS/LICENSURE/PROFESSIONAL DEVELOPMENT

Master Certified Business Coach, 2007

Dale Carnegie Training, 2008

Executive Business Consultant, Winslow Research Institute

NASD (FINRA) Series 6 and 63

California and Arizona Life & Health/Property & Casualty Insurance Licenses

Real Estate License California and Arizona

PROFESSIONAL AFFILIATIONS/INSTRUCTIONAL EXPERIENCE

Vice President of Membership, San Diego Professional Coach Alliance (SDPCA)

Facilitator of Mastermind Groups Including:

Sales and Business Language and Behavior How to Change Your Behavior to Succeed in Business and Life

TECHNICAL ADDENDUM/SOFTWARE KNOWLEDGE

Knowledge of TAM, ACT and Seibel Systems Sales Tracking Programs

Microsoft Office Suite Proficient

Contact this candidate