Manager Sales

Roland Diaz

Email: abqoxx@r.postjobfree.com

Address: * **** **** **.

City: Waco

State: TX

Zip: 76708

Country: USA

Phone: 325-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROLAND DIAZ

#9 Lone Star Drive. a Waco, TX 76708

254-***-**** H a 325-***-**** C a abqoxx@r.postjobfree.com

PROFESSIONAL OBJECTIVE

P&L ~ Staff Development & Management ~ Event Management

A challenging and rewarding position which will utilize my acquired management skills, abilities and knowledge

SUMMARY OF QUALIFICATIONS

Offering 2 years overall experience including 16 years of extensive, successful an innovative restaurant General Manager, Assistant and a Chef background.

a Developed, market and manage a fine dining establishment in North Texas with an average ticket of $25-$45

a Profit-oriented; initiate effective labor and food cost controls

a Computer literate using POS, inventory control, recipe build-up and wine list systems.

a Bilingual; can speak, read and write English and Spanish fluently.

a Poised, polish individual. Dedicated. Hardworking. Professional.

HIGLIGHTS OF EXPERIENCE

2004 to present

PROPERTY MANAGER Waco, Texas

Responsible for three areas of management at the property. These areas are: Marketing, Administrative and Resident Relations.

Marketing

a Maintaining high occupancy at the properties.

a Developing and initiating marketing plans to attract new residents and maintain existing ones.

a Leasing the homes

a Approving all rental applications.

a Maintaining current inventory of available apartments on apartment status report.

a Conducting and updating monthly market surveys of competitive properties.

Administrative

a Collecting rents, posting to resident accounts and making deposits of rental payments.

a Coordinating with the Maintenance subcontractors the scheduling of painting, cleaning and other

Maintenance work associated with move-ins and move-outs.

a Preparing company and government agency documents/reports as required.

a Handling delinquent resident accounts in accordance with company policies.

a Executing lease renewals.

a Coordinating homes inspection and

a Maintaining complete and current resident files. in accordance with Management Companyas policies and those of any regulatory agency involved.

a Overseeing the maintenance work order system and purchase order system.

a Performing site inspections with Maintenance Manager and Property Manager.

Resident Relations

a Serving as the liaison between Management Company and residents

a Serving as the liaison between the maintenance department and residents.

a Handling resident complaints and concerns regarding the property.

CLIENT MANAGER

06/2006 to 11/2006

Allen Samuels Chevrolet, Waco, Texas

Client Manager

Primary Responsibilities:

-Gathers information, highlights features, and demonstrates vehicle operation comparing and contrasting competitive models; inspecting automobiles

-Develops buyers by maintaining rapport with previous customers; suggesting trade-ins, greeting drop-ins, responding to inquiries; recommending sales campaigns and promotions

-Qualifies buyers by understanding buyers requirements and interests; matching requirements and interests to various models; building rapport

-Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services

-Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and

offering warranties, services, and financing; delivers automobile

-Provides sales management information by completing reports

RESTAURANT MANAGEMENT ACHIEVEMENTS

Restaurant Manager, Chef, and Concept Developer with extensive expertise in the hospitality field, in both start-up and established environments.

Proven ability to consistently conceptualize and develop restaurant concepts and themes with exceptional public acceptance, achieving profitability.

Creative and innovative, with ability to design themed menus and create lauded signature dishes aligned with concept, supported by 15+ years of experience with chefs from Spain, France, Austria, and Italy as well as the U.S.

Customer-centric and customer-sensitive, able to translate customer comments and suggestions into actionable items to improve and streamline operations.

Ability to perform multiple tasks simultaneously and smoothly while ensuring proper prioritization.

Leadership abilities with strengths in assembling, developing, and managing strong, teams.

Skill in controlling costs, both food and labor, profit margins and overall revenues.

Fluent in English and Spanish, with competence in Italian.

PROFESSIONAL EXPERIENCE

09/2005-04/2006

ROSAaS CAFE, Waco, TX

Manager, Direct all business and management functions for $3-million establishment, including concept and menu creation. Ensure compliance with corporate vision regarding quality, service, and exceeding customer expectations. Recruit, interview, hire and train 60-member staff; assign and schedule work; coordinate across all departments to ensure seamless workflow. Define and implement front-of-house (FOH) and back-of-house (BOH) procedures; manage inventory, supplies, reporting, and supervise all teams. Fill in as necessary to balance workflow.

Orchestrated a highly successful grand opening for a new restaurant, launching a solid, profitable, and stable business that quickly grew to $3M.

Contributed to highly successful sales programs, driving achievement of all sales goals.

Instituted a range of HR, cross-training, and incentive practices, retaining more than 95% of staff.

09/2003-04/2004

ABUELOS, FOOD CONCEPTS INTERNATIONAL, Oklahoma City, Oklahoma

General Manager,

Upon completing advanced-management training, oversaw all FOH/BOH hospitality functions at high-volume, $3.5-million, 469-person capacity facility. Interviewed, hired, scheduled, trained, supervised, and motivated 68 staff members and 30 kitchen at all levels; ensured FOH/BOH synchronization; directed bar operations. Managed all financial functions, including P&L; identified, analyzed, and corrected/improved performance and financial trends; supervised inventory; ensured maximum customer satisfaction and retention. Organized and orchestrated special and banquet events. Performed multiple kitchen functions, including batch production and line readiness.

01/1994-09-09/2003

ALIOLIS MEDITERRANEAN GRILL, D. M. Concepts, Abilene, Texas

Concept Developer / General Manager,

Conceived, designed, and developed all aspects of concept for profitable, reputed Aliolis Mediterranean Grill restaurant; provide P&L and general management for all facets of operations.

Conceptualized, defined strategy for, and designed restaurant theme; developed supporting structures including atmosphere, menu design, dishes, pricing, presentation, market target and positioning, brand identity, and advertising strategies.

Designed kitchen organization for optimal work flow; hired, trained, supervised, and managed 18-24 employees. Scheduled employees for most efficient utilization; controlled purchasing, inventory, production, sanitation, and cooking activities; managed vendors and relationships / deliveries. Managed product creation / development and presentation / delivery. Managed and directed all marketing and advertising; oversaw staff to ensure quality customer service and problem resolution. Collated, analyzed, and interpreted data to create accurate projections and ensure profitability.

Key Achievements:

Guided concept restaurant from inception through fluid initial stages to present level of success and notable popularity.

Created multiple signature dishes that are integral components of restaurant concept and theme.

Consistently create attractive, appetizing theme-oriented dishes and promotions to comply with seasonal needs.

Implemented and staff special entertainment performances and coordinate special events

Create a weekend shows with flamenco, guitar players, and Middle Eastern tones.

We receive many recognitions from news papers and and the community of Abilene

01/1982-11/1993

VILLA FIORETTE RISTORANTE

Concept Developer / General Manager,

Conceptualized, developed, and managed successful concept and theme for Italian restaurant, achieving high levels of profitability and public acceptance.

Served in capacity similar to above, defining strategy and focus for and implementing concept throughout all aspects of restaurant to achieve consistency and smooth implementation of theme. Supervised and directed all administrative, financial, operational, inventory management, and other functions. Provided all operational management expertise as above.

KEY ACHIEVEMENTS;

Interview, hire, train, schedule, motivate and supervise a 24 people staff and have educated employees and customers to create a fine dining experience that earned the 1994 abest Italian Restaurant In the Big Countrya Award from the Abilene Reporter news. Specific innovations include:

a Opened and assimilated aLa Taverna de don Franciscoa, a Spanish style dinner theater, incorporating the illustrious Andalusian horses, with the Old world carriages into Villa Fiorette Ristoranteas operation in 1992, which it proved to be a great success.

a Opened the Austrian Bakery as part of the restaurant services in 1990. Bought Austrian and French Pastry Chefs to train in the art of pastry preparation.

a Initiated a limousine service with Olde World horse-drawn carriages to compliment Villa Fioretteas romantic flavor, latter becoming the only carriage service for weddings and special occasions in Abilene, The operation increase $5000 Monthly after expenses.

a Instrumental in bringing to Abilene, representatives of the aLa Real Escuela Equestrea from Spain, to Build a 6.5 Million Academy, Library and training Center, in which the restaurant became like a hub for Military, breeders Central and South America.

PRIOR EXPERIENCE:

1981-1982

Concept Developer / Operations Manager, Guistianias Restaurant, Abilene, Texas

Established this Pizzeria specializing in Italian foods ranging from pizza to exotic coffees

1978-to-1982

Communications Specialist, U.S. Air Force (USAF), Various Locations. Details available at time of interview.

Languages

Fluent in English and Spanish,

Understand some Italian and Portuguese

Traveled and work

Thru out South, Central and North America as well Europe, personal and business.

EDUCATION

a Graduate from Vocational school Escuela Central para Baroness in aBachiller en siencias y Letrasa

a Undergradute from Military school Escuela Politecnica de Guatemala 1976

a Undergraduate course work in Aeronautical Science throught the San Jasinto Collage 1977-1978

Receibe: Certifications from TSTC, Waco,Texas: Food Service Manager Certification, SaveServe certification, and Certificate of Achievement from World Wide Consulting Services, Inc.

Currently Iam registering for Associate degree in Business Administration. For the fallof 2008

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