Customer Service Manager
Resume:
Sandra P Resume
SANDRA PATRICE WADDELL, B.S.
Beltsville, MD 20705 USA
Tel: 301-***-**** Cell: 718-***-****
Email: *********@*******.***
OBJECTIVE: To obtain an Administrative Manager position in the Client Services or related fields.
QUALIFIED BY: Seventeen years as a Senior Flight Attendant in the Airline Industry, ten years working as an Executive Assistant in the
Consulting and Hospitality Industries, and over seven years performing IT help desk functions on the Online Booking Tool used for making
travel reservations for Lockheed Martin and Bank of America Accounts. During this period, I have consistently been assigned increasing
responsibilities, in dealing with client issues and implementing office policies and procedures.
EDUCATION: Bachelor of Science degree in Business Administration - The University of The West Indies, Jamaica. December 1978.
COMPUTER SKILLS: Sabre and Apollo GDS Systems, Microsoft Word, Excel, Access, Internet.
CITIZENSHIP: The United States of America and Jamaica
WORK EXPERIENCE:
10/08-02/09: DENTAL OFFICE MANAGER, Dentistry with a Difference, Washington DC USA
Managed dental records and performed appointment setting duties by the telephone.
Monitored accounts receivables and payables.
Worked with soft dent computer software system to manage patients payments by insurance carriers.
Provided management coverage for the dental practice for the period, while permanent staff was indisposed.
06/00 to 02/08 CUSTOMER SERVICE AGENT, US Airways, Reagan National Airport, Washington DC USA
Serviced corporate and consumer customers in travel procedures, to include booking of flight arrangements.
Used public address system with boarding of flights, and effecting proper airline security procedures.
Processed passengers tickets, travel documents, and luggage by computerized systems.
Proficient in using the Sabre GDS reservation system for processing travel documents.
10/06 to 10/07 - TRAVEL CONSULTANT - BCD TRAVEL, Falls Church, Virginia USA
Performed travel consultations to corporate customers and consumers.
Worked with the Sabre GDS reservation system, to book and process travel requests.
09/00 to 09/06 - TRAVEL CONSULTANT, Navigant Integrated Services, Sterling Virginia USA
Assigned to the Lockheed Martin account, one of the largest accounts of the Company.
Worked in the fulfillment department, completing online bookings for the Lockheed Martin account..
Worked with computerized data-entry system for booking flights.
Trained in telephone manner and clear speaking voice articulation to communicate.
Worked in fast-paced corporate working environment, requiring keen attention to detail, and strong communications
skills.
05/90 to 08/00 CLIENT SERVICES REP., Metro Management Consultants, LLC Beltsville, Maryland USA
Analyzed client services records and made recommendations on improvement of services to management.
Informed clients of policies and procedures.
Maintained client records and company records via computer databases.
Assisted in sales and marketing projects conducted by the marketing department.
09/73 to 04/90 SENIOR FLIGHT ATTENDANT, Air Jamaica Limited, Kingston, Jamaica W.I.
Senior Flight Attendant responsible for crews of between five to nine members.
Briefing of crews as to safety procedures and emergency response systems.
Participated in sales and marketing promotions throughout North America, Europe and the Caribbean.
Performed liaison assignments with The Jamaica Tourist Board.
Based in Germany for a period of a year performing special charter flights into Jamaica.
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