Service Manager
Resume:
Donald Wood
Email: *********@********.***
Address: *** ******* *****
City: Dothan
State: AL
Zip: 36301
Country: USA
Phone: 334-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DONALD L. WOOD
106 WEBSTER COURT
********@***.***
SUMMARY OF QUALIFIATIONS:
Jun 2011 - Feb 2013
Covan World-Wide Moving, Inc.
Director, Eagle Claims Service
Provided leadership, instruction and supervision of 10 claims adjuster and 6 support personnel.
Helped develop and implement an effective claims web based program.
Proficient at using Microsoft Office.
Coordinated work assignments, evaluated performance and disciplined a 16 manned work force.
Review and present claims over $5000.00 to approval authority.
Wrote detailed analysis and responsibility of claims cost per claim.
Nov 2001 - Jun 2011
United States Navy
Administrator, Carrier Recovery Unit
Provided leadership, instruction and supervision of 3General Service personnel and 15 contract personnel.
Processing of Claims against Domestic and International Moving Companies.
Collected over 8.5 million dollars claims monies from Moving Companies.
Efficiently process over 88,000 claims in a 8 year span.
Evaluate employee performance and provided training, mentoring and education for employees.
Sep 98 - Jun 2011
Allied Van Lines
Military Claims Adjuster
Evaluate and processed subrogation claims from the military against Allied Van Lines.
Adjudicate 25 to 50 claims per day and assigned liability to agents of Allied Van Lines.
Wrote and presented appeals to the General Accounting Office, Washington, DC.
Won 85% appeals to the General Accounting Office which became governing decisions for adjudicating claims.
Advised the military operations of Allied Van Lines on current regulations and procedures for Household Goods Claims.
Jan 1987 - Sep 1998
Coleman American Moving Services, Inc.
General Manager
Adjusted and settled household goods claims for 12 moving companies.
Managed the every day activities of 12 personnel.
Advised 36 terminal managers on direct problems related to transportation of household goods.
Appealed at least 50 administrative set off of monies to the General Accounting Office.
Directed at least 20 notification of damages each week to be inspected by repair services.
Maintain and composed a listing of 200 authorized repair services to investigate damage items.
Aug 1986 - Jan 1987
Consolidated Freight Ways
Billing Clerk
Processed 100 to 200 freight bills per day
Imputed the billing charges into a data base for multiple companies.
Jan 1985 - Aug 1986
US Army, Fort Rucker, AL
Military Claims Adjuster
Received, processed and adjudicated 1000 claims in the Alabama, Mississippi and Florida areas.
Processed a back log of 400 recovery claims against multiple moving companies.
Developed on the spot adjudication of claims to service members and recovery demands to moving companies in one step process.
Conducted on the spot property damage caused by the military to civilian property.
Feb 1979 - Jan 1985
US Army, Wiesbaden, Germany
Military Claims Adjuster
Received, processed and paid claims for a community of 10,000 service personnel.
Processed and eliminated a carrier recovery back log of 1,000 carrier claims.
Defense council clerk for Wiesbaden Air Base.
Court reporter for one murder trail at the Air Base.
Perform duties for the Military Justice section of the Staff Judge Advocate
Mar 1976 - Feb 1979.
US Army, Fort Knox, KY
Senior Legal Clerk
Supervisor for the administrative and legal actions of 8 Battalions and 2 Companies.
Processed reports on all pre-trail confinements and pending court-martials.
Typed and process all pre-trail confinement orders of military service personnel.
Escort guard duty for prisoners.
Typed and process court-martials for military service personnel.
Mar 1972 - Mar 1976
US Army, USACOD, Korea
Administrative
Orderly Clerk for a 500 man unit
Acting First Sergeant for a 4 month period.
Battalion Training and Security Non-Commissioned Officer.
Outlined the 6,0000 positions for military, civilian and foreign workers for the Army Depot.
Apr 1971 - Mar 1972
US Army, Fort Sill, OK
Operations Sergeant for USAR School for 6,000 reserve personnel.
Coordinator and planner for academic and training support for reserve students
Planned, scheduled and carrier out the logistical operations of transportation and classes for the 6,000 reserve students.
Implemented and closed out the USAR School program
Apr 1970 - Mar 1971
10th Psychology Unit, Viet Nam
Supply Sergeant
Supplied necessary administrative and daily requirements for the function elements of the Unit.
In charged of the Unit's Armory of 100 rifles and pistols.
Escort duty for convoys to replenish supplies for the unit
Provided security for the compound and living quarters for the unit.
Apr 1970 -Nov 1969
US Army, Germany
Supply Clerk
Provide field gear for military service members stationed at the depot
Maintain records of all military items necessary for the functions of the deport.
Requested and filled all requests for equipment for the operations of the deport.
Nov 1969- June 1967
US Army, Korea and Germany
Senior Postal Clerk
Processed and delivered mail to various departments while stationed in the two areas.
May 1966 - June 1967
US Army
Enlisted in the US Army in May 1966
Received Basic and Advanced Individual Training.
EDUCATION:
Completed GED while serving with the US Army.
Completed almost 2 years of college with University of Maryland.
Completed Legal Assistant/Paralegal course Blackstone Career Institute
Completed Professional Paralegal Program with The School of Paralegal Studies.
License Adjuster in State of Alabama
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