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Customer Service Manager

Location:
Blacksburg, VA
Posted:
February 13, 2013

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Resume:

SEAN STEPHEN BLACKBURN

Present Address: Permanent Address:

P.O. Box 113 814 S. Sugarland Run Drive

Blacksburg, VA 24063-0113 Sterling, VA 20164-1326

540-***-**** 703-***-****

E-mail: abqosd@r.postjobfree.com

EDUCATION Virginia Polytechnic Institute and State University, (Virginia Tech) Blacksburg, VA

M.A. Ed. in Student Affairs Administration, projected graduation May 2003

Virginia Polytechnic Institute and State University, (Virginia Tech) Blacksburg, VA

Bachelor of Arts, Political Science with Psychology Minor, July 2001.

EMPLOYMENT Graduate Advisor, Office of Fraternity and Sorority Life, Virginia Tech, Blacksburg, VA, August 2002 to

present

Assists with training, advising and program development for the Inter-Fraternity Council (IFC) and

Pan-Hellenic Council (PhC)

Primary Advisor for 10 fraternities with university policy, risk management and member development

Primary Advisor for PhC recruitment education and Greek Week

Facilitator for Leadership in Student Organizations Fraternal Life credit-bearing class

Co-Advisor for the Inter-Fraternity Council

Night Auditor, Donaldson Brown Hotel and Conference Center, Virginia Tech, Blacksburg VA, May

2002 to August 2002

Primary customer service representative

Process deposits, audit accounts, back-up customer and financial information

Proficient in Micros Fidelio software

Assistant Residence Director, Residential and Dining Programs, (RDP), Virginia Tech,

Blacksburg, VA, August 2001 to May 2002

Assists with training, supervision and work management of 20 resident advisors

Assists, participates and encourages students and staff in the implementation of educational and

community development activities and programs

Serve as primary advisor to hall council

Management of resident advisor and hall council accounts

Provide direction for hall staff on matters of emergency response protocol

Facilitator for Introduction to Residence Education, a credit-bearing class

Manager, Regal Cinemas, Sterling, VA, December 2000 to January 2001

Provided primary supervision for Supervisor staff

Trained and lead shift preparation and supervision of customer service employees

Primary conflict and problem solving responsibility

Conference Aide, RDP, Virginia Tech, Blacksburg, VA, April 2000 to August 2000

Primary contact and customer service agent for summer conferences

Customer satisfaction, safety and conference support provided

Participated in campus duty rotation and emergency response

Manager, JD s American Bar & Grill, Sterling, VA, June 1997 to August 1997

Provided primary supervision for customer service employees

Shift preparation and supervision

Primary conflict and problem solving responsibility

LEADERSHIP Chapter Advisor, Delta Tau Delta Crescent Colony of Virginia Tech, 2001 - 2002

Provide guidance and support to executive and administrative fraternity leaders

Directly oversee the risk management and financial compliance with national and university policy

Report to the national office on recruitment, finance, risk management and chapter progress

President, Residence Hall Federation, (RHF), 1998 2000

CEO and CFO for $100,000 student organization

Provided leadership for 7 member Executive Committee and 10 member Board of Directors

Assisted in the development of professional staff expectations and job descriptions

Responsible for legal, fiscal and ethical decisions and actions

Chair, University Council s Commission on Student Affairs, 1999 2000

Chaired Commission meetings of students, faculty, staff and administration

Coordinated Commission agenda and represented 26,000 graduate and undergraduate students to the

University community

Made recommendations on new and current student life policy to the university community

Treasurer, Virginia Association of College and University Residence Halls, (VACURH) 1999 2000

Responsible for $3,000 operating budget

Conference finance chair, responsible for $3,000.00 conference budget hosted at the University of

Richmond, March 2000

Auditor, South Atlantic Affiliate of College and University Residence Halls, (SAACURH) 1999

Auditor for $35,000 budget

Provided feedback and recommendations on funds handling procedures

Competent with Windows ME, Microsoft Word, Excel, Power Point and Access

COMPUTER SKILLS

Experienced with Netscape Composer and simple website development

Experienced with specialty software like Rushbase, Micros Fidelio, ACT, and Conference Planner

CONFERENCES VACURH 1998, 1999, 2000, Program Presenter

SAACURH 1998, 1999, Program Presenter

National Association of College and University Residence Halls (NACURH) 1998, 1999, Program Presenter

PROGRAMS JUST DO IT, Selling Your Ideas to the College or University Administration.

20/20 VISION, Sharing your personal and organizational vision.

CARPE DIEM: Seize Your Day and Present a Program.

Working with YOUR Hall Council Advisor

Leadership Opportunities, VACURH

Blackburn's Pocket Guide to SMART GOALS

HONORS Sean S. Blackburn Outstanding Contribution, RHF, Virginia Tech, 2000 (Outstanding Student

Contribution Award renamed in appreciation of three years of service.)

Deans List, Virginia Tech, Spring 2000, Fall 2000, Spring 2001, Summer 2001

Delta Tau Delta Fraternity, Virginia Tech Iota Zeta Chapter, 2002

A. Alan Baird Award, RDP, Virginia Tech, 1999 (Outstanding on-campus student leader)

National Residence Hall Honorary, (NRHH), Virginia Tech, Member 1997

Executive Officer of the Year, NRHH, 1998-1999

Student of the Year, NRHH, 1997-1998

REFERENCES Katie Wooldridge, Coordinator of Greek Life, Virginia Tech, 319 Squires Student Center,

Blacksburg VA, 24061, 540-***-**** (abqosd@r.postjobfree.com)

Gerry J. Kowalski, Ph.D., Director of Residence Education, Residential and Dining Programs, 109 East

Eggleston Hall, Blacksburg, VA 24061-0428, 540-***-**** (abqosd@r.postjobfree.com)

Larry Robertson, Assistant Director for Residence Education, Residential and Dining Programs, 109 East

Eggleston Hall, Blacksburg, VA 24061-0428, 540-***-**** (abqosd@r.postjobfree.com)



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