Customer Service Manager
Resume:
SEAN STEPHEN BLACKBURN
Present Address: Permanent Address:
P.O. Box 113 814 S. Sugarland Run Drive
Blacksburg, VA 24063-0113 Sterling, VA 20164-1326
E-mail: ********@**.***
EDUCATION Virginia Polytechnic Institute and State University, (Virginia Tech) Blacksburg, VA
M.A. Ed. in Student Affairs Administration, projected graduation May 2003
Virginia Polytechnic Institute and State University, (Virginia Tech) Blacksburg, VA
Bachelor of Arts, Political Science with Psychology Minor, July 2001.
EMPLOYMENT Graduate Advisor, Office of Fraternity and Sorority Life, Virginia Tech, Blacksburg, VA, August 2002 to
present
Assists with training, advising and program development for the Inter-Fraternity Council (IFC) and
Pan-Hellenic Council (PhC)
Primary Advisor for 10 fraternities with university policy, risk management and member development
Primary Advisor for PhC recruitment education and Greek Week
Facilitator for Leadership in Student Organizations Fraternal Life credit-bearing class
Co-Advisor for the Inter-Fraternity Council
Night Auditor, Donaldson Brown Hotel and Conference Center, Virginia Tech, Blacksburg VA, May
2002 to August 2002
Primary customer service representative
Process deposits, audit accounts, back-up customer and financial information
Proficient in Micros Fidelio software
Assistant Residence Director, Residential and Dining Programs, (RDP), Virginia Tech,
Blacksburg, VA, August 2001 to May 2002
Assists with training, supervision and work management of 20 resident advisors
Assists, participates and encourages students and staff in the implementation of educational and
community development activities and programs
Serve as primary advisor to hall council
Management of resident advisor and hall council accounts
Provide direction for hall staff on matters of emergency response protocol
Facilitator for Introduction to Residence Education, a credit-bearing class
Manager, Regal Cinemas, Sterling, VA, December 2000 to January 2001
Provided primary supervision for Supervisor staff
Trained and lead shift preparation and supervision of customer service employees
Primary conflict and problem solving responsibility
Conference Aide, RDP, Virginia Tech, Blacksburg, VA, April 2000 to August 2000
Primary contact and customer service agent for summer conferences
Customer satisfaction, safety and conference support provided
Participated in campus duty rotation and emergency response
Manager, JD s American Bar & Grill, Sterling, VA, June 1997 to August 1997
Provided primary supervision for customer service employees
Shift preparation and supervision
Primary conflict and problem solving responsibility
LEADERSHIP Chapter Advisor, Delta Tau Delta Crescent Colony of Virginia Tech, 2001 - 2002
Provide guidance and support to executive and administrative fraternity leaders
Directly oversee the risk management and financial compliance with national and university policy
Report to the national office on recruitment, finance, risk management and chapter progress
President, Residence Hall Federation, (RHF), 1998 2000
CEO and CFO for $100,000 student organization
Provided leadership for 7 member Executive Committee and 10 member Board of Directors
Assisted in the development of professional staff expectations and job descriptions
Responsible for legal, fiscal and ethical decisions and actions
Chair, University Council s Commission on Student Affairs, 1999 2000
Chaired Commission meetings of students, faculty, staff and administration
Coordinated Commission agenda and represented 26,000 graduate and undergraduate students to the
University community
Made recommendations on new and current student life policy to the university community
Treasurer, Virginia Association of College and University Residence Halls, (VACURH) 1999 2000
Responsible for $3,000 operating budget
Conference finance chair, responsible for $3,000.00 conference budget hosted at the University of
Richmond, March 2000
Auditor, South Atlantic Affiliate of College and University Residence Halls, (SAACURH) 1999
Auditor for $35,000 budget
Provided feedback and recommendations on funds handling procedures
Competent with Windows ME, Microsoft Word, Excel, Power Point and Access
COMPUTER SKILLS
Experienced with Netscape Composer and simple website development
Experienced with specialty software like Rushbase, Micros Fidelio, ACT, and Conference Planner
CONFERENCES VACURH 1998, 1999, 2000, Program Presenter
SAACURH 1998, 1999, Program Presenter
National Association of College and University Residence Halls (NACURH) 1998, 1999, Program Presenter
PROGRAMS JUST DO IT, Selling Your Ideas to the College or University Administration.
20/20 VISION, Sharing your personal and organizational vision.
CARPE DIEM: Seize Your Day and Present a Program.
Working with YOUR Hall Council Advisor
Leadership Opportunities, VACURH
Blackburn's Pocket Guide to SMART GOALS
HONORS Sean S. Blackburn Outstanding Contribution, RHF, Virginia Tech, 2000 (Outstanding Student
Contribution Award renamed in appreciation of three years of service.)
Deans List, Virginia Tech, Spring 2000, Fall 2000, Spring 2001, Summer 2001
Delta Tau Delta Fraternity, Virginia Tech Iota Zeta Chapter, 2002
A. Alan Baird Award, RDP, Virginia Tech, 1999 (Outstanding on-campus student leader)
National Residence Hall Honorary, (NRHH), Virginia Tech, Member 1997
Executive Officer of the Year, NRHH, 1998-1999
Student of the Year, NRHH, 1997-1998
REFERENCES Katie Wooldridge, Coordinator of Greek Life, Virginia Tech, 319 Squires Student Center,
Blacksburg VA, 24061, 540-***-**** (********@**.***)
Gerry J. Kowalski, Ph.D., Director of Residence Education, Residential and Dining Programs, 109 East
Eggleston Hall, Blacksburg, VA 24061-0428, 540-***-**** (********@**.***)
Larry Robertson, Assistant Director for Residence Education, Residential and Dining Programs, 109 East
Eggleston Hall, Blacksburg, VA 24061-0428, 540-***-**** (********@**.***)
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