Maria Felella

Email: abqopx@r.postjobfree.com

Address: *** ******* ****.

City: Key Biscayne

State: FL

Zip: 33149

Country: USA

Phone: 786-***-****

Skill Level: Senior

Salary Range: > $250,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

CHIEF OPERATING OFFICER- VICE-PRESIDENT OPERATIONS

STRATEGIC PLANNING SALES GROWTH CUSTOMER SERVICE FINANCE INFORMATION TECHNOLOGY CHANGE MANAGEMENT

International Operations Leader executing high ROI solutions that drives multibillion-dollar revenues, fuels efficiencies, and sustains superior client relationships, with a proven track record of execution.

SELECTED ACE & ANDERSEN HIGHLIGHTS

Designed & implemented new operating model to support first 1 billion sales plan for Latin America

FACILITATED $300 MILLION IN SALES. MANAGED 250 DIRECT REPORTS

Generated $60 million in sales with blue-chip clients

Created new operating units and reengineered processes to support new business models and improve its performance for a broad range of industries.

LED 400 PROJECTS...SAVED $20 MILLION

Built high performance team. Oversaw revenue assurance for diverse IPOs

Led product launches, introduced new technologies and services for worldwide deployment.

PROFESSIONAL EXPERIENCE

ACE INSURANCE GROUP MIAMI, FL 2005 TO PRESENT

Pioneered framework for operational excellence, robust infrastructure, and state-of-art business processes that served as a catalyst in propelling corporate hyper-aggressive growth mission.

VICE PRESIDENT OPERATIONS LATIN AMERICA (REPORTING TO LA PRESIDENT AND WORLDWIDE SVP OPERATIONS)

Championed key strategic change initiatives partnering with the CEO. Orchestrated new business operating plan based on standardization and automation. Initiated a cultural shift that aligned the region around customer service and accountability. Strengthened financial analysis, and measurement tools that accurately gauged effectiveness. Administered $30 million project budget. Headed Governance Steering Committees. Participated in IT outsourcing and supervised vendor fulfillment. Hired, trained, and mentored 250 Ops. team members across 8 LA locations. Leading the integration of two acquisitions in Mexico with additional sales of $500million and 120 team Ops. members that will result in the creation of a shared services center.

Created and executed operational strategy and built an automated systems platform to support a regional model for Operations including Product Management, Retention, Call Centers, Fulfillment, Policy Issuance, Accounting, Forecasting, Business Investment, Collections, MIS, PMO, Business Continuity.

Led stellar job automating transactions processing (86% P&C, 97% in massive business) and paperless workflow based on new technologies and systems. (BPM, CRM, People Soft, Microstrategy, SAS).

Created Operations Center of Excellence in Argentina and Colombia that guides all local operational teams. Streamlined efficiencies and reversed silo mentality to bridge cooperation between individual countries. Navigated change resistance with compelling business case.

Approached VP of LOB to develop opportunities that led to $50 million in new revenues. Introduced face-to-face sales technology. Implemented a new web sales portal for Small &Medium business and a self-customer service portal for Accident & Health that reduced call centers fees by U$S 2 million.

Also formulated regional service-level metrics, and financial performance dashboard. Saved $6 million introducing turnaround plan to underpin aggressive growth, reduce costs, and sharpen operational results across all business lines including Property & Casualty.

MARIA R. FELELLA, MBA PAGE 2

ACE CONTINUED...

Facilitated the closing of $300 million in sales by addressing clients and partners. Controlled 1 Billion Sales/premium budget. Developing a new platform to support High Net Worth business & Auto in Latin America.

Implemented cutting edge technology (PEGA) to handle High Frequency claims process and control vendor fees. Revamped billing and collection procedure cutting outstanding days by 55%.

Directed the due diligence and operation integration of new acquisitions in Panama, Peru and Ecuador along with 15 new branch openings in Brazil.

Orchestrated several projects managers to implement around 20 new projects per year on process reengineering, quality and new technologies.

SCHERING PLOUGH CITY, NJ 2003 TO 2004

Revolutionized compliance processes and spearheaded dramatic improvements in performance and revenues.

LATIN AMERICA QUALITY & COMPLIANCE DIRECTOR (REPORTING TO WORLDWIDE SVP OF COMPLIANCE AND LA CEO)

Course-corrected stalled compliance program. Leveraged LA knowledge base and provided hands-on assistance for 7 subsidiaries, counseling country general managers. Directed 10-member team and $3 million budget.

Implemented a -Compliance & Quality- program including Sarbanes-Oxley (SOX). Engendered a US compliance culture throughout LA countries. Saved $1 million in operating expenses standardizing processes, devising a comprehensive database, and decreasing attorney fees. Avoided fines and resolved thousands of financial, inventory, marketing, and medical affairs issues to ensure compliance with FDA regulations and SOX.

ANDERSEN WORLDWIDE SC CHICAGO, IL 1991 TO 2002

Recognized for broad leadership acumen and challenged to drive high-value strategic initiatives, groomed future talent, and captured profitable client relationships. Full P&L responsibility.

SENIOR MANAGER/DIRECTOR BUSINESS CONSULTING (2000 TO 2002)

Promoted to corporate headquarters to lead business intelligence new product development and market-entry gameplans for LA and Europe. Configured, developed, and launched web-based data mining software.

Liaison between methodology, marketing, and IT teams. Orchestrated an international team of 60 professionals with $5 million budget.

Chosen out of 20 managers to lead the global Data Mining committee and ramp up delayed RIM project. Evaluated vendors and worked with US stakeholders to successfully prepare for the new alliance.

Negotiated unique partnership with BI vendor that secured a 35% savings in the use of software at worldwide level.

SENIOR NATIONAL MANAGER, BUSINESS CONSULTING (1993 TO 2000)

Helmed integral business model modernization for financial, accounting, and commercial areas for a broad range of industries spanning the petroleum, pharmaceutical, retail, mass market, manufacturing, and utility industries. Executed full life-cycle sales and business planning strategies encompassing P&L and market penetration. Constructed organizational chart, operating model and procedures. Appointed as Regional Product Manager to pilot Internal Audit services in LA region.

Overachieved budget and boosted sales 20% per year capturing relationships with blue-chip clients in LA. Sold 400+ consulting projects to premier clients with fees ranging from $50,000 to $10 million.

Earned $1 million in additional sales per annum conceiving a well-received Internal Audit service. Established a LA Andersen forum.

Directed complex ERP implementation (including SAP, JD Edwards, People Soft) and business process reengineering as liaison between clients` IT and line departments. Infused best practices, created new operating models based on quality methodology Lean, tailored a rigorous financial reporting tool, motivated teams.

MARIA R. FELELLA, MBA PAGE 3

Architected top-producing 100-person team for Argentine office including recruiting, hiring, training, and motivating to work extended hours to sustain rapid expansion.

Oversaw revenue assurance for diverse IPOs, including utility and cable companies. Measured revenues through data analysis and examined customer accounts to determine acquisition`s technical price.

Steered the most successful IPO of the 1995, YPF Repsol, which was subsequently listed on the NYSE. Created and implemented new business model based on shared service centers, SEC financial reporting and standard operating procedures for attractive sale.

FINANCIAL AUDITOR (1991 TO 1993)

Ran financial auditing for industrial and consumer markets. Handled special projects focused on budget analysis, US GAAP and Local GAAP for Latin America, reporting directly to client`s Controllers. Published article: -Auditing Prospective Financial Statements.- (Magazine La Informacion, 1994-Argentina)

EXPERTISE OFFERED

Business Strategy & Planning, Strategic Financial Analysis,

Shared Service Center

Mergers & Acquisitions Budgeting/Cost Oversight

Customer Service/Call Centers

E-Commerce/ B2B-C2B, Project Management, Vendor Management/BPO

Marketing Campaigns & ROI, Risk Management Information Technology

Revenue Cycle & Fulfillment, Collections Oversight Major ERP Applications

P&L performance, Financial acumen, Technology leadership

Multilingual: English, Spanish, Italian, Portuguese

EDUCATION & CERTIFICATIONS

MBA UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN 2003

MBA, INTERNATIONAL BUSINESS ECOLE NATIONALE DES CHASSEES DE PARIS/BELGRANO UNIVERSITY 1994

BA, BUSINESS ADMINISTRATION BUENOS AIRES UNIVERSITY 1992

CERTIFICATIONS: CERTIFIED INTERNAL SYSTEM AUDITOR; CERTIFIED INTERNAL AUDITOR; CPA (ARGENTINA)

VOLUNTEER AT KEY BISCAYNE K-8 CENTER PARENT-TEACHER ASSOCIATION

LAST TRAINING: PMO BOOTCAMP- US, BUSINESS PROCESS MANAGEMENT TECHNOLOGY- UK

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