Customer Service Representative
Resume:
Cherie Fitton
Email: *********@********.***
Address: ** ********** **
City: Nashua
State: NH
Zip: 03062
Country: USA
Phone: 978-***-****
Skill Level: Experienced
Salary Range: $31,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
CHERIE FITTON
18 STONEHAVEN RD., NASHUA NH 03062
E-mail: ******.******@*******.***
EXPERIENCE
8/2012 present McLaughlin Transportation Systems Inc., Move Coordinator
Responsible for the coordination of local, interstate and intrastate moves, national accounts and international moves, Gather all move information from customers regarding projected move dates, destination addresses and payment information. Scheduling of appointments for home surveys for salesmen, Create files on booked moves and email all necessary paperwork to customers and track its return. Monitor moves while maintaining direct contact with customers from the initiation of the order to its successful completion, while maintaining high levels of customer satisfaction.
9/2000 8/2012 Hannaford Pharmacy, Certified Pharmacy Technician
Clinical leadership for the Department of Pharmacy, oversight for scheduling of techs, lead staff development projects, assisted in planning, design, implementation and demonstrating the value of pharmacy services, recruited new employees for the department, maintained familiarity with all departmental programs and worked as integral part of the pharmacy team, worked with peers to achieve departmental goals, established and maintain patient profiles, also worked as an Assistant Associate Relations Manager which included recruiting and staffing, orientation and training, policy development, employee relations, employee services and counseling.
1993-1998 MetLife Auto & Home, Customer Service Representative
Worked also as a Total Loss Claim Representative, Administrative Service Representative and Claim Support Specialist. Used my organizational skills to handle the setting up of new claims, provided customers with a high level of customer service, processing customer claims and checks, processing of salvage titles, contacted all parties of a claim, calculated dollar values on totaled vehicles in order to settle claims in a timely fashion.
1989-1993 LOWELL AUTO SCHOOL, Receptionist
Answered telephone calls, coordinated schedules, instructed classes
EDUCATION
1992 Graduate Middlesex Community College, Lowell, MA
Associate Degree in Liberal Studies
REFERENCES
Available Upon Request
Contact this candidate