Management Information Technology

ACADEMIC RESUME

DIANE L. LOCKWOOD, Ph.D.

Former Chair, Department of Management

Albers School of Business & Economics, Seattle University USA

e-mail: abqomy@r.postjobfree.com 206-***-**** cell 206-***-****

RELEVANT EDUCATION

Ph.D. Business Administration, University of Nebraska-Lincoln, l981. Advisor: Dr.

Fred Luthans. Major Area: Leadership and Organizational Behavior

Advanced MIS Faculty Development Institute, AACSB-sponsored, Indiana University,

l986. This was an intensive all-summer program in teaching advanced areas of

Information Technology.

MIS Faculty Development Institute, AACSB-sponsored, University of Minnesota, l985.

This was an intensive all-summer program in all areas of Management Information

Systems..

Additional Technical Training: Logical Data Modeling, Boeing Computer Services,

1989; Enterprise Data Modeling, UW Certificate Program, FOCUS Report Preparation

and File Maintenance from Information Builders, and an SAP course from Central

Michigan.

TEACHING EXPERIENCE

Associate Professor, Seattle University, 1987 - present

Assistant Professor, Seattle University, l981-1986/87

Visiting Professor, University of Washington, Summers l987-89

University of Nebraska, Instructor and lab coordinator, 76-79

COURSES TAUGHT

In Management Area:

Human Resources I and II

Principles of Management

Organization Behavior (People Management)

Organization Structure - graduate

MBA 511 Strategy (Capstone Business Strategy Simulation Game )

Management of Change

In Information Systems Area:

Intro MIS 310 (introduced ASBE s first MIS course with lab components) 1986

IS 315 Information Systems 1998-current

IS 564 Database Design

IS 567 Expert Systems in Business

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IS 561 Business Process Improvement

MBA 560 Management of Information Systems (graduate level)

INFO 591 Stock Investing using the Internet (blended on-line and classroom course)

MBA 599 Customer Relationship Management & Social Media Marketing (graduate

level) Sp. 2011 and 2012

(Note: This is a total of 15 different course preps taught in two different disciplines,

illustrating my teaching versatility.)

PUBLICATIONS IN REFEREED ACADEMIC JOURNALS

Application of Six-Sigma in Finance. Journal of Case Research in Business and

Economics. ISSN: 1941-3378 . Vol 3, August 2011. http://aabri.com/jcrbe.html Cabell s

acceptance rate

The Impact of Contingent Time Off on Productivity in a Small Manufacturing

Environment, Journal of Management and Marketing Research, (with C. Frayne and H.

Stephenson), vol.3, January, 2010, pp120-135.

Outsourcing Logistics to Third-Party Providers: Practitioners Perspectives,

International Journal of Logistics Systems and Management, (with Ansari and

Modarress), Vol. 6, No. 1, 2010, pp. 23-38.

From Dot Bomb Implosion to the Printing Industry: My Personal and Professional

Journey, Journal of Managerial Issues (with C. Frayne and B. Callahan), Winter 2007.

Raising the Alarm for Logistics Network Security, International Journal of Business

Research (with Modaress and Ansari), vol. VII, no. 5, 2007.

RFID Applications in the Supply Chain Network, Review of Business Research (with

Drs. A. Ansari and Batoul Modarress), vol. VI, no. 4, 2006.

Trends, Implications, and Responses to Global IT Sourcing: A Field Study. This was

part of an outsourcing study funded by Raytec and SIM. Journal of Global Information

Technology Management (with Drs. M. Rao, W. Poole, and P. Raven),

vol. 9, no. 3, 2006.

Kaizen costing for lean manufacturing, International Journal of Production Research,

(with Drs. A. Ansari and Batoul Modarress), vol. 43, no. 9, May 2005, 1751-1760.

A Social Engineering Project in a Computer Security Course, Academy of

Information and Management Sciences Journal, vol.9, no. 1, (with Barb Endicott-

Popovsky), 2006, 37-44..

From Group Assignment To Class E-Business Project: A Medical Rotation Approach,

Academy of Educational Leadership Journal, 2006, vol. 10, no. 1, 2006.

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Is it Time to Unleash a Social Enterprise Internet Business on the Global MultiBillion

Dollar Wedding Industry? A Case Study. Journal of International Academy for Case

Studies, vol. 12, no. 5, 2006.

Deriving a Capability Maturity Model for Electric Utility Security Assessment,

Academy of Information and Management Sciences, vol. 8, no.1, 2005, 1-17 (with Barb

Endicott-Popovsky).

Toward a More Comprehensive Model of Inventory Management, Review of Business

Research, (with Drs. B. Modarress and A. Ansari.), vol 4, no. 1, 2004, 32-37.

A Global Triple Bottom Line in Action: Starbucks Green Purchasing Program.

Journal of the International Academy for Case Studies, vol 9, no. 3, 2003 (with

Rasmussen and Stephenson).

Digital Signatures: Rescuing Authentication Technology from a Premature Demise,

Journal of Strategic E-Commerce, vol.1, no.1 and 2, 35-53, 2003 (with G. Lasprogata in

Law). This paper also won a Distinguished Research conference award.

Business Process Reengineering with G.R.A.D.E. Academy of Information and

Management Sciences Journal, vol. 5, no 1-2, 2002 ( with Drs. E. Vilums, J. Tenteris,

and A. Ansari).

Cobweb.com: End-Game Strategy for an Internet Company, with K. Kowalczik and D.

Hickling, Journal of the International Academy for Case Studies, Vol 7, no. 3, 2001

(with K. Kowalczik and D. Hickling). This paper also won a Distinguished Research

conference award.

A Component-Based Approach to ERP Design in a Distributed Object Environment.

Issues in Information Systems, 2(1). 179-185. 2001 (with Drs. Kim and Lee).

What You Need to Know About E-Exchanges and Antitrust Issues Academy of Studies

in Business Law Journal, vol. 3, no. 1, 2000, 115-131 (with Kim and Silverman).

"Recruiting and Retaining Scarce Information Technology Talent: A Focus Group

Study," Industrial Management and Data Systems . Vol. 99, no. 6, 1999, pp. 251-257.

"Supplier Product Integration: A New Competitive Approach," Production and Inventory

Management Journal, Vol. 40, no. 3, 1999, 57-62, with A. Ansari and B. Modarress.

Client/Server Computing: Implementation Experiences of Practitioners, The Journal

of Computer Information Systems, Winter 1997-1998, pp. 26-34.

"Key Migration Issues in Client/Server Computing, The Journal of Computer

Information Systems, Vol 36, no. 1, Winter 1995-1996, pp. 89-93.

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Lockwood, Diane and Francine Lake. Information Privacy Policies: An Interview

Study and Curriculum Approach. Interface, vol. 15, no. 2, Summer, l993, pp. 23-29.

Characteristics of Periodicals for Potential Authors and Readers in Production and

Operations Management, International Journal of Operations and Production

Management, vol. 12, no. 7, l992 (with Ansari & Modaress).

Computing Use in International Business Courses. The Journal of Computer

Information Systems, Winter, l992-l993.

Effectiveness of Computer Assisted Instruction Beyond the Classroom: A Corporate

Field Experiment, Interface, vol. 13, no. 1, l991.

Using Facilitated Team Techniques to Define Information System Requirements,

Information Systems Educator Forum (Purdue University), vol. 2, no. 1, Fall, l989.

A Process for Developing an Undergraduate MIS Major within Schools of Business,

The Journal of Computer Information Systems, Winter, l988-1989.

Contingent Time Off A Nonfinancial Incentive for Higher Productivity, Management

Review, (with Luthans). vol. 73, no. 7, l984, pp. 48-52

The Impact of a Four-Day Workweek on Employees, MSU Business Topics, (with

Millard & Luthans), Spring, l980, pp. 31-37.

Een methode van individuele management-ontwikkeling, Praktisch Personneelsbeleid

(an international journal), (with Luthans & Lyman), supp. 39, November, l980.

An Individual Management Development (IMD) Approach to Career Development at

Frito-Lay, Human Resources Management, (with Luthans & Lyman), vol. 17, no. 3,

l978.

OTHER PUBLICATIONS

IT Spending Survey: Communication Technologies Dominate Growth Areas, Journal

of Systems Management, (with Marion Sobel, MSU Cox School), December, l989.

Computer Literacy: What It Is and What It s Not, Seattle University SUN alumni

publication, Spring, l987.

Quality Circles: A Boost for People and Productivity, Seattle University SUN, l984,

pp. 8-11.

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Scientists, Engineers, and Organizations, Administrative Science Quarterly, June, l984

(invited book review, Carl Weick, Editor)

Multiple Methods of Assessment for Evaluating the Impact of Organization

Development Interventions, l980 Annual Handbook for Group Facilitators, (with

Luthans). University Associates, La Jolla, CA, l980, pp. 233-234.

Cost Benefit Analysis of Computer Systems, Two-Volume Encyclopedia of

Computers, MacMillan Publishing, 1980.

Contributed work in Understanding Organizational Behavior: A Managerial Viewpoint

by R. Callahan, P. Fleenor, and H. Knudson, Charles Merill, l986.

Toward an Observation System for Measuring Leader Behavior in Natural Settings,

(with Luthans). In J. G. Hunt, D. Hosking, C. Schriesheim, and R. Steward (Eds.),

Leaders and Managers, New York: University of Illinois/Pergamon Press, l984.

Multiple Measures to Assess the Impact of Organization Development Interventions,

Contributed citation, in Behavior in Organizations: A Diagnostic Approach. Judith

Gordon (ed.), Allyn & Bacon, l982.

REFEREED PROCEEDINGS & PAPER PRESENTATIONS (from 1986- current)

Lean Manufacturing and Kaizen Costing: Bridging the Cost Management Gap,

Proceedings of the Western Decision Sciences Institute, p. 427-429, (with Drs. B.

Modarress and A. Ansari), 2006.

Social Engineering in a Computer Security Course, Proceedings of the Allied

Academies International Conference, Las Vegas, October 16, 2003.

Digital Signatures: Rescuing Authentication Technology from a Premature Demise,

Proceedings of the Allied Academies International Conference, Las Vegas, Oct., 2002.

Starbucks Coffee Company: A Framework for Supply Chain Sustainability,

Proceedings of the Academy of Case Studies, Vol. 9, no. 2, 2002 (with D. Rasmussen and

H. Stephenson).

An Entrepreneur s Guide to the Strategic Use of the Internet, Small Business Institutes

Directors Association (SBIDA), 2002 (with H. Stephenson & Raven, P).

Cobweb.com: A Dying Swan s Song? Proceedings of the Allied Academies

International Conference, Las Vegas, Nevada, October 10-13, 2001.

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Enterprise Resource Planning Systems Implementation in a University, Proceedings of

Information and Management Sciences, Allied Academies Conference, October, 2000,

with K. Lee, et. al.

A Bare Bones Model for Valuation of an Internet Start-Up, Proceedings of the

Academy of Entrepreneurship, Allied Academies International Conference, October,

2000, with Stephenson and Simpson.

"Small Business Use of the Internet." (with Harriet Stephenson and Doris Duncan).

Proceedings of the Small Business Institute, Region 10 Conference, April 30, 1999.

"Stock Investing on the Internet: A Course Whose Time Has Come, Proceedings of the

International Association of Computer Information Systems conference, Oct. l998.

"Retention & Recruiting of Information Technology Staff: A Changing Paradigm.

Proceedings of International Association of Computer Information Systems conference.

Oct. l998

"Graphical Representation and Development Environment System Applied to

Business Process Re-engineering. IACIS Proceedings,Saint Louis, Sept. l997

Client/Server Computing: Practitioner Issues and Architectural Platforms. Western

Decision Sciences Institute Proceedings, Hawaii, Spring l997.

Use of tutorial software in Small Business/ Entrepreneurship Courses, Western

Decision Sciences Institute Proceedings, Seattle, WA (Spring), l996.

E-R Modeling, Knowledge Formalization, and Front-End Expert Systems, (with

Shawn Bird), National Decision Sciences Institute, Proceedings, Fall, l994.

Facilitated Team Techniques Applied to Requirements Specification. Proceedings of

the Data Processing Management Association, (copyrighted) ISECON, 87 Conference,

San Francisco, l987.

Faculty Reward Systems and Developing Undergraduate MIS Programs, with A.

Ansari, Proceedings of the National Decision Sciences Institute, Honolulu, November,

l986.

A Case Study of a Computerization Effort at a Small Business: A Teaching Tutorial.

Proceedings of the National Small Business Institute Directors Association (SBIDA).

Washington, D.C. February, l986.

A Comparison of United States and Japanese Shipbuilding Practices for a Systems

Perspective, Proceedings of the National Decision Sciences Institute, November, l986.

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WORK UNDER REVIEW OR IN PROGRESS

My Cloud Provider s Data Center Was Just Hacked: Now What?:

Legal Issues with Cloud Computing. (with Terry Foster, Summer/Fall 2011)

A Collaborative Design Strategy in Manufacturing Outsourcing, with Al Ansari.

CONSULTING AND WORK EXPERIENCE

Western Institute of Systems Engineering, one-year leave of absence for updating

industry technical skills. Working with teams of end-users to define requirements for

information systems; commonly called Joint Application Development (JAD) and Rapid

Application Development (RAD) methodologies. Partial list of clients include: Cigna

insurance-HRIS, Hanford Project Nuclear Regulatory Agency, and Levi Strauss.

Senior Associate, Nielsen & Associates. (5+ years). Expertise: Strategic Planning,

Organization Development, and Business Information Technology Strategy within the

US Automotive Industry. Partial List of Clients include: General Motors, Chrysler Corp.,

Buick, Pontiac, Quaker Oats Chemical Division, Boise Cascade, Frito Lay, Lincoln

Liberty Life Insurance, Cigna Insurance, National Bank of Commerce, Omaha Natural

Gas.

Bureau of Survey Research (BOSR), University of Nebraska-Lincoln.(3 years). Data

analyst. Constructed surveys and analyzed data using SPSS in support of state

agriculture and federal government grants. Principal Investigator: Dr. Alan Booth,

Director of BOSR.

SERVICE (1995 - current)

University Level:

Chair, Department of Management & Marketing, 2007-2009

President's Task Force on Programs & Planning, l997-98

President's Task Force on University Marketing, 1997-98

Presentation to SU Regents, summarizing work of the Programs & Planning Taskforce

Academic Council, conducted extensive program review of School Education programs,

working with faculty and Dean Haggerty

University Information Technology Policy Committee, 3-yr. Faculty Senate Appt. (l966-

1998)

Faculty Senate, representative at large, 1994-1996 Served on Elections, Faculty

Handbook Legal Review, and Technology subcommittees.

SU Web Steering Committee (l998 )

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University Academic Computing Committee (Chair, 2 years, under Associate Provost, T.

Murdock)

Search Committee, for SU Computing Director

Search Committee, for Academic Computing Director, Fall l996

Faculty Grievance Committee (appt. by President Fr. Sullivan)

Sullivan Scholarship Awards (faculty judge, 3 years)

Seattle University Summer Faculty Core seminars, participant in Ecological Studies

cross-disciplinary studies, ASBE representative, Summer 1996

President s Club (l995 and l996)

School Level Service:

Impact of Scholarship (Journal Rankings) Committee, member, 2010-2011.

University Advisory Committee on SU s Outsourcing Renewal Contract and SLA s

2010-2011.

Chair, Albers Task Force on Technology, 2009-2010. Investigate and come up with

recommendations for improving technology use and teaching within the MBA program.

Chair, Teaching and Research Committee, 2008-2009. Organized seven faculty

presentations on research and teaching during the academic year.

Chair, Department of Management and Information Systems, 2005-2007 (elected by

peers). Member of Dean s Executive Council.

Strategic Planning Committee, 2006-2007, Albers School of

Business. As Chair, I participated fully in the school s strategic planning process. I

Chaired the taskforce on Faculty Hiring & Retention strategies.

MBA Curriculum Review Committee 2003-2004; Interim Chair, 2004.Extensive

review of curriculum, benchmarking with comparable schools, designed and

administered on-line survey of MBA students (n=327), and numerous proposed revisions

and compromises. Bottom Line: We got the new MBA Program successfully accepted

by a faculty vote, December of 2004.

AACSB accreditation reaffirmation involvement, 5-year review. Input into

departmental AQ/PQ status, strategic plan, and assessment plan reports.

Faculty Search Committee, Business Strategy position, 2006-2007.

Faculty Search Committee, Information Systems visiting position, 2006-2007.

Faculty Search Committee, Entrepreneurship Endowed Chair, 2006-2007.

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ASBE School Personnel Committee for Rank & Tenure decisions. Review candidate

files and write letters of recommendation, coordinate classroom visitation reviews,

etc.

Dept. of Management, Personnel Committee. Review candidate files and make

recommendations.

Information Security Task Force for NSA certification. Successfully applied for and

received Center of Excellence in Information Assurance designation for SU. Any

government certification, especially for security, takes extensive documentation of

which Dr. Rao and I produced over 124 pages for the application. This was a joint

interdisciplinary committee from Computer Science and Software Engineering,

School of Business, and the Law School at Seattle University. Chairs: William

Poole, CSSE and Barb Popovsky.

O Brien Endowed Research Chair Awards Committee, Chair, 2000.

O Brien Endowed Research Chair Awards Committee, member, 2001.

ECIS Recruiting/Selection Committee, Chair, through 1999-2000. Served on the

selection committee for Madhu Rao who was recently hired starting AY2001-2002.

Recruiting committee Chair, Information Systems. Hired Dr. Kim, 1998-99.

ASBE School Technology Committee Chair, 1999-2004, Q1 & 2

ASBE AACSB Self-Study Curriculum Subcommittee, ethics & technology areas( 95-

96),

Area lead, Co-designed the Concentration in Information Systems (which passed school

and Academic Council reviews)

Recruiting Committee Chair, I.S. Position, 1995

MBA Competitive Strategy Course Design Committee ('96 - present). Played a major

role in developing the course, designed Case Analysis Evaluation forms, learned and

introduced the Capstone Business Simulation Game, taught Dr. Greg Magnan the

game in order to have faculty depth in the game logistics.

Undergraduate Teaching Awards Committee

Member of ASBE Teaching Evaluation Committee. Volunteered to test a new online

student evaluation form and talked to graduate students about it.

Member of Research Committee, l996 and 1997 (substituted for an ineligible member to

review papers for annual award)

Selection Committee for Albers Summer Research Grants, 1995

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Departmental Personnel Committee (ongoing faculty reviews for R & T)

Information Systems student advisor (on-going)

Gleed Endowed Chair, Chaired the selection committee, 1998

ASBE Faculty Representative, Sullivan Scholars, Guest Speaker on E-Commerce to

Sullivan Applicants (Sp. '99)

Northwest International Business Educators Conference(NIBEN), March 1999. Invited

speaker and facilitator on "Issues in Conducting E-Commerce in an International

Arena."

Professional Service:

Editorial Review Board, Journal of Computer Information Systems, l990-2007.

Paper Reviewer, Academy of Information and Management Sciences, 2002-2010.

Program Committee, Society for Information Management (SIM), 1986-1991.

Paper Reviewer, National Decision Sciences Institute, 1989-1996.

Paper Reviewer, International Association of Computer Information Systems, 1997-1998

Paper Review, Academy of Management, MIS Track, 1987-1991

Community Service:

Vice President of Finance, SIM Board of Trustees, 1993-1999

Program Planning Committee, Seattle Chapter of SIM, 1992-1996

Habitat for Humanity, Seattle South End volunteer.

Service Learning Projects, MBA560 (1995-1996). I have been the faculty advisor on

several computer database projects for local not-for-profit organizations such as

Sexual Assault Center, AIDS Education Project, Learning Disability Association of

Washington, and Habit for Humanity. These are instructor led, time-consuming

challenging projects that went well beyond a painting a house type of service

project.

President of the Board, North Puget Sound Operation Improvement (1983-85).

This organization works with welfare recipients to arrange back-to-work training for

specific jobs targeted by local businesses. Goal: Turn tax consumers back into tax

payers, and help provide the dignity of work for former welfare recipients.

AWARDS

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Robert D. O'Brien Endowed Research Chair in the ASBE, 1997-1999

Distinguished Research Award, Allied Academies,2005

Distinguished Research Award, Allied Academies,2002

Distinguished Research Award, Allied Academies,2001

Distinguished Research Award, Allied Academies, 2000

Distinguished Research Award, Allied Academies, 1999

Professor of the Year, 1984-85, awarded by the MBA Students

Professor of the Year, 1983-84, awarded by the MBA Students

Grants: $250,000 grant from the Office of Naval Research (ONR) to study the

measurement of leadership. Principal Investigator: Dr. Fred Luthans. 1979.

Hobbies: salt water fishing, rock hounding, and gardening

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copyrighted) ISECON, †87 Conference,

San Francisco, l987.

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