Customer Service Health

Richard A. Krueger

FOCUS GROUP

INTERVIEWING

Richard A. KruegerOffice Address

320C Vocational Technical Building

University of Minnesota

St. Paul, MN 55108

Voice: 612-***-****, Fax: 612-***-****

e-mail: abqolw@r.postjobfree.com of Specialization:

Focus group interviewing, program evaluation, applied research methodology, qualitative analysis, storytelling as evaluation.

Education

Ph.D. Education, University of Minnesota, 1979 (with emphasis in program evaluation and policy studies)

M.A. Public Administration, University of Minnesota, 1971

Current Position:

Professor and Evaluation Leader, University of Minnesota Extension Service.

Professor, Program Evaluation, University of Minnesota.

Adjunct Professor, College of Education and Human Development, University of Minnesota.

Adjunct Professor, Epidemiology, College of Public Health, University of Minnesota.

Adjunct Professor, School of Public Health, University of South Florida.

Professional Experience

Conducted thousands of small group sessions on decision-making, nominal

process and focus group interviewing since 1967.

Developed and taught 300+ inservice courses relating to program evaluation

and focus group interviewing for professionals since 1981. This includes courses

for public employees, university faculty, architects, nutritionists, physicians,

interior designers, public health workers, religious leaders and others.

Taught 50+ graduate level credit courses since 1983. This includes courses in

focus group interviewing, program evaluation, evaluation methodology, analysis

of research, quantitative methodology, interviewing and observation methods.Consulting: Served as a consultant to federal agencies

(HHS, GAO, USDA, GSA, OPM, BLM, Postal Service); state agencies

(Departments of Education, Public Health, Natural Resources, Pollution

Control, Agriculture); educational organizations

(Colleges and University Systems, Public Schools); foundations

(Kellogg, Blanden, McKnight, Hazelden, Minneapolis); communities

(Rochester, St. Paul, Falcon Heights) non-profit organizations

(United Way, AAL, USAA, Health Advancement Inc.). Recent Research Projects

MN Department of Health. Insurance study. Study Co-director.

US Department of Veterans Affairs. Patient safety. Study Director.

US Department of Veterans Affairs. Patient treatment for veterans suffering from psychosis. Study Director.

US Department of Agriculture. Improving Customer Service in USDA Service Centers. Study Director.

US Department of Veterans Affairs, A national study of patient treatment for veterans suffering from depression, substance abuse and post traumatic stress disorder. Study Director.

Professional Memberships

American Evaluation Association

Minnesota Evaluation Association

Minnesota Association of Adult Continuing Education

Qualitative Research Consulting AssociationRecent Refereed Papers at National and International Meetings

Listening to Minnesotans

A Focus Group With Focus Group Experts

Focus Group Interviews: From Corporate Market Research to Academia

Working With the Lay Evaluator

Focus Groups for Community Needs Assessment: Overview and Assessment

Reporting Evaluation Results: Common Myths

Questions of Reliability and Validity Posed by Health Care Decision Makers

Development and Effective Use of Methodologies to Meet Stakeholders' NeedsRecent Invited Papers, Presentations and Training Sessions

2005 Longwood Gardens, Pennsylvania

2005 Center for Disease Control, Atlanta

2004 Austrian Evaluation Society, Vienna

2004 North Central Region Sustainable Agriculture Research and

Education

2003 IQ Solutions, Bethesda.

2003 Children s Services Council, Palm Beach.

2003 International Organization for Cooperation in Evaluation, Lima,

Peru

2002 Kansas Foundation for the Public Universities in Kansas

2002 Duke University Divinity School, Durham.

2002 University of Alaska Anchorage, Center for Rural Health

2002 Office of Personnel Management, Washington DC

2001 Wilder Research Center, St. Paul

2001 Colorado Dept of Health, Boulder

2001 Presbyterian Church of USA, Louisville

2001 W.K. Kellogg Foundation, San Diego

2001 Washington County, Stillwater

2001 U.S. Naval Headquarters, New Orleans

2001 ETR, Santa Cruz

2001 Fargo-Moorhead Human Services

2000 University of Tennessee, Knoxville

2000 University of Illinois, Champaign

2000 United Kingdom Government Workers, London

2000 University of Nebraska, Lincoln

2000 University of Southern Mississippi, Hattiesburg

2000 University of New Mexico, National Diabetes Prevention Center,

Gallup

2000 University of South Florida, School of Public Health, Tampa

2000 Hennepin County Medical Center, Minneapolis

2000 George Washington University, Washington DCExamples of Recent Book Publications, Journals and PeriodicalsFocus Groups: A Practical Guide for Applied Research. 3rd Edition. With Mary Anne Casey. Sage Publishing, Thousand Oaks, CA., 2000.

"Methodological Considerations in Children's Focus Groups." With Christine Kennedy and Susan Kools. Nursing Research, 2000

Developing Questions for a Focus Group. Sage Publishing, Thousand Oaks, CA., 1998

Moderating Focus Groups. Sage Publishing, Thousand Oaks, CA., 1998

Analyzing and Reporting Focus Group Results. Sage Publishing, Thousand Oaks, CA., 1998

Involving Community Members in Focus Groups. with Jean King. Sage Publishing, Thousand Oaks, CA., 1998

"Group Dynamics and Focus Groups" a chapter in Quality of Life and Pharmacoeconomics in Clinical Trials, Ed. Bert Spilker. Raven Press: NY. 1995.

Focus Groups: A Practical Guide for Applied Research. Second Edition. Sage Publishing, Newbury Park, CA., 1994.

"Focus Group Interviewing" with M.A. Casey, a chapter in Measurement of Food Preferences Ed. H. MacFie, Blackie Academic & Professional, Glasgow, 1994.

"Quality Control in Focus Group Research." Chapter 1 in Focus Groups: Selected Readings edited by David Morgan. Newbury Park, CA: 1993.

"When to Use Focus Groups and Why?" Chapter 5 in Focus Groups: Selected Readings edited by David Morgan. Newbury Park, CA: 1993. Co-authored with D. Morgan.

Recognition

Invited Speaker, Austrian Evaluation Society, 2004

Invited Speaker, Canadian Evaluation Society, 2003

President, American Evaluation Association, 2003

U.S. Dept of Agriculture Honor Award, Washington D.C. 2001

Invited Speaker, New Zealand Evaluation Society, Wellington, 1999

Invited Speaker, Australasian Evaluation Society, Melbourne, 1998

Invited Lecturer, University of Prince Edward Island, 1996

Sustained Excellence in Evaluation Award, American Evaluation Assoc., 1991

Invited Speaker, Ministry of Agriculture, Alberta, Canada, 1990, 91 & 93

Invited Speaker, International Communications Conference. Dublin, Ireland, 1990

Visiting Professor, University of Hawaii, 1987

Invited Lecturer, University of Trondheim, Norway, 1986

March 2005

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The contents of this page have not been reviewed or approved by the University of Minnesota.

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