Manager Customer Service
Resume:
Sean McClung
Email: *********@********.***
Address: **** ********** *****
City: Hilliard
State: OH
Zip: 43026
Country: USA
Phone: 614-***-****
Skill Level: Director
Salary Range: $100,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
SEAN MCCLUNG
3022 Walkerview Drive Hilliard, OH 43026
Cell: 614-***-**** ********@********.**.***
DIRECTOR OF OPERATIONS, VP OF OPERATIONS, GROUP OPERATIONS MANAGER, GENERAL MANAGER
Innovative and highly motivated operations professional with a passion for service and operational excellence, continuous improvement, and extensive experience in the transportation and logistics` sectors. Proven ability to mentor and motivate high-performance teams; gain trusted-advisor status with key decision makers; and implement programs and strategies that improve performance, productivity, and profitability.
5S Kaizen People & Project Management P&L Strategic Planning Training & Development Transportation Logistics Continuous Improvement Process Reengineering Budgeting 3PL Total Quality Management [TQM] Succession Planning Contract Negotiations Customer Satisfaction
PROFESSIONAL EXPERIENCE
ARAMARK UNIFORM SERVICES [AUS], multiple locations, 2011to 2012
Global professional services provider of uniform and institutional apparel with annual revenues of $13.1 billion
GROUP OPERATIONS MANAGER, US OPERATIONS
Provided day-to-day oversight for the company`s Cleanroom Division, with responsibility for strategic planning, P&L, staff development and training, and contract negotiations in support of $66 million in annual sales. Managed 400+ geographically dispersed employees, who serviced 48 states, Puerto Rico, and Canada.
Led implementation of Production Excellence [APEX] program, which:
- Increased production by 29%.
- Decreased safety incidents by 44%.
- Improved quality and service by 10% in FY 2012.
- Exceeded corporate savings goal by $800,000.
Lowered operational costs by 9% after reevaluating contracts and implementing standards, best practices and continuous improvement methodologies.
Named Aramark`s 2012 Production Excellence [APEX] Coordinator for cleanrooms.
UNITED PARCEL SERVICE [UPS], multiple locations, 1991 to 2011
World's largest package delivery company and a leading global provider of specialized transportation and logistics services, supply chain management, and e-Commerce, with annual revenues of $53.1 billion
GENERAL MANAGER, MID-CITY PACKAGE, Columbus, OH, 2010 to 2011
Directed the largest package delivery operation in Ohio, overseeing package processing, safety, training, route enhancements, logistics, customer service, sales, budgeting, and strategic planning. Supported $30 million in annual revenue; hired, trained, and managed the performance of 115 employees.
Successfully delivered more than 10 million packages per year.
Grew revenue by 8% with sales and lead-generation training for service providers.
Improved corporate center ranking from 75 to 15, as measured by 12 service metrics.
GENERAL MANAGER PRELOAD PACKAGE, Columbus, OH, 2007 to 2010
Managed a four-shift operation, 400,000 sq. ft. facility, with 210 daily package delivery routes. Supervised 220 hourly and 36 management employees processing more than 29 million packages per year. Hired, trained, and managed staff; ensured safety, service, cost, and productions objectives were met and exceeded.
Improved efficiency and productivity by introducing the company`s first handheld scanner/printer.
Reengineered processes, enhanced route planning, and emphasized a culture of continuous improvement that:
- Slashed 39,000 labor hours YOY.
- Increased production by 24%.
- Eliminated 1260 miles a day.
Received zero exceptions in the 2008 Corporate Safety Audit.
DISTRICT INDUSTRIAL ENGINEERING/TRAINING COORDINATOR, Central OH, 2007
In an interim role, selected to manage multiple corporate initiatives, serving as Center of the Future (COF)] Training Coordinator, Centennial Celebration Coordinator, and Global Timecard System (GTS) Coordinator.
Implemented and delivered training for a new center structure (the Center of the Future), for all levels of Central Ohio`s management, which utilized cutting-edge technology to monitor all aspects of the center`s performance.
Directed UPS` 100 Years of Service Centennial Celebration, leading a committee of cross-functional team members who created highly successful employee and customer recognition activities.
Coordinated the implementation of Global Timecard System (GTS), a Web-based payroll system.
GENERAL MANAGER SPRINGFIELD PACKAGE, Springfield, OH, 2005 to 2007
Directed package delivery operations in the Springfield, OH area. Supervised 130+ employees; supported $9.5 million in annual revenue.
Ensured delivery of more than 6.5 million packages per year.
Ranked as the company`s top package operation in the country in Jan. 2006.
Eliminated 320 miles per day with route enhancements and process improvements.
PACKAGE OPERATIONS DISPATCH SUPERVISOR, Columbus, OH, 2002 to 2005
Trained and supervised up to 60 package service providers; emphasized the importance of safety, proper methods, lead generation, service excellence, and cost containment through route optimization, mileage reduction, and reduced idle time.
Recognized with 2003 ACE Award for training excellence.
Increased production by 15% through process improvements, management development, and employee involvement.
Contributed to a 4% revenue increase by coaching service providers to recognize and pursue business opportunities.
Cut 25 hours of training time per new employee with new technology (Preload Assist System).
EARLY CAREEER
UPS: District Human Resources; Training Coordinator; Employee Relations Representative; Recruiter; Welfare-to-Work and School-to-Work Coordinator; Office Manager.
Bank One NA: Assistant Branch Manager; Relationship Banker; Telesales
Bachrach: Office Manager; Sales
HER Realtors: Resident Manager
EDUCATION
Bachelor of Science, B.S.B.A. (Dean`s List), Franklin University, Columbus, OH
Associates of Arts, Columbus State Community College, Columbus, OH
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