Manager Management
Resume:
Bill Ball
Email: abqoj5@r.postjobfree.com
Address: *** ******** *****
City: Keller
State: TX
Zip: 76248
Country: USA
Phone: 817-***-****
Skill Level: Management
Salary Range: $125,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
BILL BALL
994 Pheasant Ridge, Keller, TX 76248 817-***-**** abqoj5@r.postjobfree.com
DIRECTOR OF STORE OPERATIONS
-ROLL UP THE SLEEVES- WORK ETHIC * TURNAROUND OPERATIONS * CHANGE AGENT LEADERSHIP
PROVEN LEADERSHIP IN MEETING AGGRESSIVE GROWTH GOALS & DRAMATICALLY REDUCING COSTS
Accomplished, broadly experienced executive with a solid 25+ year track record of success in leading store operations to improved profitability, revenue growth and operational excellence; consistently exceeds goals and expectations. Provides immediate and sustainable results through judicious and disciplined leadership; excels in engaging management and employees in transformational change for immediate, improved results.
CORE COMPETENCIES
Store Opening, Relocations & Expansions Program Development, Execution & Management
Property Management Telecom Operations Proven Ability to Consistently Meet Aggressive Goals
National Exterior Signage Programs Turnaround Operations / Change Agent
Budget Planning & Management Talent Retention, Training, & Development
PROFESSIONAL EXPERIENCE
TUESDAY MORNING DALLAS, TX 2002 - 2013
DIRECTOR, NEW STORES
Tapped for newly created role; charged with centralizing and standardizing new store operations throughout the U.S. for an $800MM+ retail store operation. Built and grew department to a staff of 16 overseeing a $5.76MM operating budget. Given additional oversight and responsibility based on proven ability to produce immediate results; took over national exterior sign program, property management, telecom operations and accounting, and more.
PROVEN LEADERSHIP & EXECUTION IN STORE OPENING OPERATIONS:
Led the charge in centralizing and standardizing operations across the U.S. Recruited, developed and led a team of 4- 10 specialists to deliver 973 store openings, relocations and expansions on-time. Played an integral role in supporting company`s explosive growth from 325 to 850+ stores in 10 years.
- Never missed a store opening. Successfully opened 85 stores across the U.S. within the first year.
- Delivered a $1.44MM cost savings in the first year. Slashed pre-opening expense 50% (from $39K to $21K). Established a new mode of operations immediately. Employed a highly trained team of Field Specialists to redefine the fixture set process and standardize the inside wiring process.
- Realized a $20 - 25MM cost savings over a 10-year period. Judiciously maintained a $21-25K cost-per-opening average over the years delivering a monumental, cumulative cost savings to the company.
Achieved a perfect record in meeting aggressive 2-week turnaround (from the time of lease to time of possession). Achieved by utilizing consistent methods, well-trained personnel, constant communication, and weekly reporting.
Consistently came in at/under budget year-after-year. Achieved through consistency and refined operations.
Reduced relocation expenses 10-20% within first year. Transformed a costly, inefficient 2-4 week store shut down relocation model into a 1-day turnaround by introducing a new methodology and systems. Replaced ad hoc approach to resetting relocation stores with a systemized model that reduced labor costs by 30%.
BILL BALL 817-***-**** abqoj5@r.postjobfree.com Page 2
TUESDAY MORNING (CONTINUED) DALLAS, TX 2002 - 2013
PROVEN SUCCESS IN LEADING MULTIPLE AREAS OF OPERATIONS:
Appointed to take over National Exterior Sign Program in 2002. Took over and standardized the function to ensure consistent, cost-effective and timely support for 500+ stores.
- Replaced ad hoc operations involving 40-50 disparate sign companies across the country with one centralized vendor that could consistently meet an aggressive 30-day turnaround.
- Achieved perfect record; all new 800+ stores had signage on day of opening.
- Identified improved signage strategies for stores relocated to 2nd and 3rd-tiered (more difficult to find) locations working closely with new vendor as a creative, strategic business partner.
Appointed to take over Property Management in 2004. Ensured 850+ landlords across the U.S. followed and adhered to the letter of the lease, overseeing the Property Manager. Maintained good working relations with all landlords to ensure repairs made in a timely manner. Instituted tracking systems to hold landlords accountable.
Appointed to take over national telecom function in 2005. Oversaw the set up, cancellation and invoice review for 850+ stores; responsibilities absorbed by existing team members.
- Led nationwide transition to DSL across 200+ stores in 2007. Overcame numerous challenges to complete the roll out working with AT&T subcontractor. Added a DSL Tech in 2009, responsible for DSL and telecommunications of all new and relocation stores.
- Cut telecom expenses 10-15% within 12 months. Hired an Accounting Specialist in 2008 to oversee payments for all telephone and DSL invoices. Led review of invoices to identify unneeded services leading to the cancellation of 500+ unused telephone lines and 70+ duplicate DSL services.
OZER BOSTON, MA 2001 - 2002
REGIONAL FIELD DIRECTOR
Served as an Independent Contractor working through Ozer to profitability liquidate 40-50 retail locations throughout the U.S.; responsible for the close out process, signing, store presentation, employee retention, and ongoing communications.
OTHER EXPERIENCE
MICHAELS ARTS & CRAFTS, DALLAS, TX DISTRICT MANAGER 1999- 2001
Total P&L responsibility for 16 Dallas/Ft. Worth stores generating $160MM in annual sales
CALDOR NORWALK, CT DIRECTOR, STORE OPERATIONS 1997 - 1999
Total P&L responsibility for 157 Caldor stores in the northeast generating $2B in annual sales
OFFICE DEPOT SAN FRANCISCO, CA DISTRICT MANAGER 1994 - 1997
Total P&L responsibility for 15 Bay area stores generating $170MM in annual sales
TARGET STORES LOCATIONS THROUGHOUT THE U.S. INCREASING LEVELS OF RESPONSIBILITY 1981 - 1994
DISTRICT MANAGER 1987 - 1994
Total P&L responsibility for the operation of 14 to 28 Target Stores in two different markets
EARLIER ROLES: REGIONAL MERCHANDISER, REGIONAL OPERATIONS DIRECTOR
EDUCATION & PROFESSIONAL DEVELOPMENT
Retail Management, Columbus Technical Institute
General Studies, Ohio State University
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