Customer Service Manager

Celeste Bauer

Email: abqofc@r.postjobfree.com

Address: *** ********* **

City: Atlanta

State: GA

Zip: 30306

Country: USA

Phone: 404-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CELESTE BAUER

Cell: 404-***-**** - Email: abqofc@r.postjobfree.com

899 Greenwood Ave. NE, Atlanta, Georgia 30306

EDUCATION

ESCUELA DE BELLAS ARTES DE SANTIAGO Santiago, Dominican Republic

Certificate in Fine Arts June 2000

CRUZ ROJA DOMINICANA (International Red Cross) Santiago, Dominican Republic

Certificate in Humanitarian Aid February 2000

CVC College Dallas, Texas

Certificate in Teaching Primary Education February 2006

CVC College Dallas, Texas

Certificate in Performing Arts February 2006

EXPERIENCE

Distance Education Courses, Inc. Atlanta, Georgia

Manager January 2011 December 2012

Managed all marketing initiatives for TeacherStep (e-learning professional development classes for teachers).

Re-branded Online Math Courses into TeacherStep with a new brand identity to ignite an emotional connection with students.

Led production of e-commerce platform to enhance student enrollment process, resulting in a 30% increase in conversion.

Managed the development and launch of 6 new e-learning classes.

Created and executed inbound marketing strategy to generate and nurture inbound leads.

Developed and executed SEO strategy to create greater quality of inbound traffic to www.TeacherStep.com along with a team of 3.

Managed a team of 8 consultants.

Head of Customer service, and trained 2 employees to run our customer service department.

Created decks to communicate strategy, project phases and status that were precise, inspiring and creative.

Public Outreach Fundraising Atlanta, Georgia

Red Cross Admin Manager August 2011 January 2011

Managed the Red Cross fundraising team

Managed the fundraising team to generate sponsors for the Red Cross projects nationally.

Structured analytical model to prioritize and analyze business opportunities for the 2012 Business Plan.

Developed and executed strategy for social work conferences within the US.

Parent Choice International School Chennai, India

Center Director June 2009 November 2010

Managed a team of 30 teachers and educators.

In charge of new student enrollments, prospective student tours for parents and generating new students to the International school.

Head of Social Media, managed the schools newsletter and communication.

Organized teacher training, and scheduling re-certification for the educators.

Managed special events and holidays for the school with the district.

The Playhouse at Kipling Chennai, India

Managing Partner September 2009 October 2010

Designed and set up the Pre-School and Event Center, hired teachers, organized the curriculum and schedule, managed events and parties, planned and executed the workshops for children, handled enrollments, marketing and communications, as well as media for the Event Center.

Taj Hotels Resorts and Palaces Chennai, India

Event Manager September 2006 November 2010

Managed and executed events, and themed parties for adults, children and companies.

Worked with the event team to create unforgettable parties and events.

Helped organize the catering, managed the kids activities on a weekly basis.

ADDITIONAL INFORMATION

Lived in Puerto Rico, the United States, Dominican Republic, India, and Sri Lanka

Certified by the American Red Cross in CPR and First Aid

Speak English and Spanish fluently

Contact this candidate