Customer Service Engineer
Resume:
Charles Hernandez
Email: abqoex@r.postjobfree.com
Address: **** *. ***** **** *** 233
City: Austin
State: TX
Zip: 78752
Country: USA
Phone: 512-***-****
Skill Level: Experienced
Salary Range: > $250,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
CHARLES J. HERNANDEZ
7401 N. Lamar Blvd. Apt. 233
Austin, Texas 78752
512-***-**** * abqoex@r.postjobfree.com
Production Engineer * Audio Visual Specialist * Aviation Technician * Distribution Specialist
PROFILE
Over 10 successful years of combined experience in Audio Engineering, Video Production, Broadcast Operations, Cable and Internet Feeds, Recording/Editing, Computer Operations, Maintenance Technology, Fuel Loading and Client Relations
* Dependable, reliable, safety conscious and well organized
* Equally effective working in self-managed projects and as a member of a team
* Prioritize tasks; learn new technology and achieve results
VDESK II * A-List Adobe Photo Shop CS4 * Avid Editing
JCL * MVS * CICS * Sony Broadcast Camera Fortis-Management Software
Disk and Tape Drives * Tape Machines and Consoles Clock and Time Code Synchronization Master Control Consoles Light and Heavy motorized equipment
A/V Equipment Digital Commercial Recorders and Routing Systems
Studio Cameras * Assorted Microphones Windows 7/2K * Word * Excel * Exchange
Certified Cisco Network Associate (CCNA) Windows NT * Sabre System * Bag Finder Software
EXPERIENCE
City of Cedar Park; Cedar Park, Texas 2002-Present
Video Production Technician (2009-Present)
* Coordinate the best possible AV setup for City Council meetings, overseeing live feeds from chambers to TV Cable Channels and the Internet.
* Set-up AV equipment, cameras, speakers, projectors, microphones and any other needed media equipment; ensure on time set-up and teardown.
* Operate broadcastings system - remote four camera system controlled via PC interface and edit meeting video, and create DVD copies for archive.
Maintenance Technician (2002-Present)
* Lead, direct and maintain various landscaping projects for the City of Cedar Park, including parks and facilities.
* Operate and maintain vehicles, tools, light and heavy motorized equipment used for cutting, trimming, edging, clearing, grubbing and landscaping; periodically check sprinkler systems, ensuring they are working properly.
* Coordinate schedules, ensuring projects stay on schedule with checkpoints throughout process.
* Ensure maintenance is within guidelines and safety regulations, resolving concerns and issues.
* Trace actual schedule progress, keeping an eye on the horizon with a solid understanding of the `big picture`.
Austin Aero; Austin, Texas 2001-2002
Line Service Technician * Fueler
* Fueled commercial, personal and military aircraft, vehicles and service equipment as well as loaded/unloaded baggage, beverage and snack supplies with the emphasis on customer service.
* Towed, wing walked, parked and chocked personal, and commercial aircrafts as needed by pilots.
* Received and dispensed bulk and packaged petroleum products; conducted safety inspections of storage facilities.
* Operated various equipment, including tractor trucks for movement of aircrafts, conveyors in loading, unloading, moving and storing petroleum supplies; ensured petroleum was correctly marked on containers for proper identification.
* Prepared and maintained accurate paperwork, accounting for fuel issued and received.
CHARLES J. HERNANDEZ
Page 2
Production Engineer * Audio Visual Specialist * Aviation Technician *Distribution Specialist
IBM Corporation (Solectron of Texas); Austin, Texas 1993-2001
Distribution Specialist
* Organized, coordinated and oversaw layout of inventory warehouse while maintaining and updating database for audit purposes.
* Oversaw receiving and shipping areas while resolving problematic areas in a diplomatic manner.
* Directed the receipt, stocking and disbursement of manufacturing parts, ensuring proper distribution operations of the parts to manufacturing floor as requested; developed daily logistics plans for the proper and most cost efficient movement of orders.
* Controlled access of warehouse and ensured security measures were followed at all times.
IBM Texas Employee Federal Credit Union; Austin, Texas 1996-2000
Computer Operator
* Processed personal and business credit union transactions as well as performed daily system backups in case of disaster (flood, fire, physical or remote security breaches).
* Collaborated as Assistant to the Information System Administrator in scheduling job functions and ensuring system was maintained properly; addressed malfunctions and kept system in top operational condition at all times.
* Monitored output and ensured integrity of reports and provided access to users.
* Advised users on what was either technically possible or feasible given the system`s configuration.
KTBC-TV Channel 7; Austin, Texas 1993-1995
Production Assistant * Camera Operator
* Oversaw video recording, editing and dubbing throughout newscasts, periodically providing quality control checks.
* Moved commercials from one system to another utilizing various broadcast software.
* Oversaw sub-clipping of shows aired, and tuned in live news shots and satellite feeds during newscasts; checked commercial air spots, processed logs for following day.
* Ensured automated system played out commercial spots correctly.
* Wrote discrepancy reports for anything not matching log, inserted paid programs that arrived off of beta tapes into system as well as inserted promos that promoted each show.
* Inserted news promos, commercial spots and ID's that ran throughout the evening.
* Assisted Master Controller with commercial break feeds and overseeing controls between newscasts.
* Served as Photographer for Crime Stoppers re-enactment and assisted with the production of the program.
EDUCATION: Austin Community College; Austin, Texas (23 Credit Hours)
CERTIFIED: Cisco Certified Network Associate (CCNA); Certified Forklift Operator
MILITARY: Texas Army National Guard, Camp Mabry; Austin, Texas
* Military Intelligence Analysis; Paratrooper and Public Affairs (Photography)
US Army; Fort Hood, Texas
* Communications Specialist-Trained in military tactics in ground combat operation and field communication
* Recreation Assistant Coordinator - Assisted and coordinated with set up of facilities for
Troop movement. Ensured facility was properly set up and safety programs in place.
* Scheduled, organized and programmed activities for the public.
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