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Customer Service Sales

Location:
Oceanside, CA
Posted:
February 05, 2013

Contact this candidate

Resume:

Susan Broadway

Email: abqodk@r.postjobfree.com

Address: **** ****** **

City: Oceanside

State: CA

Zip: 92058

Country: USA

Phone: 714-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Susan Broadway

3679 Forest Rd., Oceanside, CA 92058

Email: abqodk@r.postjobfree.com 714-***-****

Professional Experience

Natural Alternatives International May 2012-Current

QC Lab Administrator & Sample Entry Supervisor

* Responsible for the oversight of the Sample Entry Administration and receiving all samples into the QC laboratory

* Process and distribute release paperwork to the appropriate departments

* Research lab test records for historical data to be entered into the Sample Administration Database

* Coordinate and ship all samples that require outside testing

* Enter and update all results into database and ERP (BaaN) and provide management reports using charts, lookups and pivot tables

* Train new personnel

* Schedule Chemistry and Microbiology testing

* Responsible for collecting, processing, reporting data updates/stats and producing data analysis extracted from various databases (Access, Oracle, BaaN)

* Report the status of test to the NAI group (ETA, meetings)

* Coordinate with the chemistry and microbiology lab for the ordering all laboratory supplies

* Write, revise and review QC SOP`s

* Write design requirements for new database for Sample Administration, tracking, status reporting and project management

* Tasked with learning Quickbase to design and manage a lab information system database

* Apply knowledge of good manufacturing practices and good laboratory practices on a daily basis

* Attend team, department and corporate meetings as required

* Any other responsibility assigned by the Director

Jewels of Broadway August 2002-Current

* Home-based businesses making and selling jewelry made of recycled products under the name -2nd Life Recycled Jewelry- and in the past selling promotional products imprinted with company logos under the name -Beehive Promotions- including some creative design and logo production

* Extensive use of Excel for data entry of purchase order information and fulfillment processes, including exporting and importing order documentation, inventory and supply, tracking information, and commissions paid

* Provided excellent customer service at product shows, tracking during the fulfillment process for ordered products and follow up calls to determine/assure customer satisfaction

Valeant Pharmaceuticals, CA September 2004-July 2008

Associate, Global Business Development & Operational Excellence Greenbelt

* Produced target company profiles including key financials and prepared summary reports and presentations in Excel by using web queries and lookup functions in support of due diligence activities

* Extensive use of Excel and PowerPoint utilizing pivot tables and spreadsheets to create trend reports, competitive landscapes, market size reports, charts and presentations and other analytical reports and presentations for various levels of management

* Worked with IT to outline the requirements and implemented an application to collect, store and report on Global Business Development activities

* Supported and often led Operational Excellence Program (Company`s quality program) teams and activities as the most requested Lean Six Sigma Green Belt

* Trained employees and other Greenbelts in Lean Six Sigma principles to enable them to participate in Operational Excellence initiatives

* Produce presentations, visual controls charts, spreadsheets and databases compiling and showing key metrics for Operational Excellence projects through extensive use of Excel and PowerPoint

Coordinator, Global Business Development

* Provided support including, scheduling meetings, preparing agendas and meeting notes, ordering supplies, processing invoices, ordering lunches/catering, organizing events, responding to inquiries/incoming opportunities, answering phones, handling travel arrangements, producing presentations and expense reports for due diligence activities

* Create confidential due diligence portfolios summarizing opportunities and in-licensing/acquisition progress reports

* Coordinate the dissemination and maintenance of confidential documents to management and the due diligence teams and communicate with potential licensors, investment banks and executive management from other companies

* Participated and led process improvement activities as part of the Operational Excellent program for Pharmacovigilance, Finance, Global Business Development and Research and Development

UltraLink Inc., CA April 2002-March 2004

Now Secova, an HR and Benefits Management Services Company focused on helping clients control and drive down the costs of their health and welfare benefits offerings using their CRM platform.

Marketing Specialist & Administrative Assistant, Sales & Marketing

* Answered phones, prepared agendas, scheduled meetings, maintained marketing files, scheduled travel, processed invoices and expense reports, performed minor graphic design edits with Adobe Illustrator and Photoshop

* Handled vendor selection, creative design and proofing, change orders and sign-offs, requests for marketing materials, promotional product orders, newsletter generation and distribution, general communications, built databases to manage Sales and Marketing data and produce management reports

* Streamlined and managed a complex RFP process by entering standard content into a searchable database repository improving quality and production

* Developed demand generation campaigns and reported results, tracked Sales activities and performed research and profiling activities

* Create confidential due diligence portfolios summarizing in tables, charts and graphs, opportunities and in-licensing/acquisition progress reports

Education

Colorado Technical University, Colorado Springs, CO

* Currently in BA/BS Program - Concentration Finance (38 credits completed)

* Certificates earned:

o Basics of Accounting and Finance

o Project Planning

Saddleback, Mission Viejo, CA

* A.S. in Accounting

Extracurricular

* Program Chair on the Board of Directors for the South Orange County Gem & Mineral Society and produce and distribute Tumble Rumble newsletter (current distribution 490) using Art Explosion Publisher Pro, Adobe Illustrator & Photoshop

* Membership of the Searcher`s Gem and Mineral Society, participate on Annual Show Event Board

* Member of Vista Gem and Mineral Society, participate in publicity and annual show display case setup

* Member of Palomar Gem and Mineral Society

* Participate in Boy Scouts of America Beltloop Bazaar teaching Geology, sharing fossils and large interesting rocks and minerals

* Enjoy rebuilding old equipment, motors and even Honda Trail bikes

* Hiking and searching out lapidary materials in order to cut, polish and fabricate jewelry is my most serious hobby. I`ve been making jewelry for more than 20 years



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