zack williams

Email: abqoaz@r.postjobfree.com

Address: **** ********* *****

City: mays landing

State: NJ

Zip: 08330

Country: USA

Phone: 609-***-****

Skill Level: Experienced

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Zack R. Williams, III

3125 Woodland Drive

Mays Landing, New Jersey 08330

Telephone: 609-***-**** (H)

Telephone: 609-***-**** (W)

E-mail: abqoaz@r.postjobfree.com

Citizenship: U.S. Citizen

OBJECTIVE: HARDWARE/SOFTWARE CONFIGURATION MANAGEMENT SPECIALIST

PROFESSIONAL PROFILE

* A customer-oriented and certified Configuration Management Specialist (CICM, CISCM, CCMP) with extensive experience providing configuration management support to both FAA and contract customers in the FAA NAS environment.

* Skilled in the CM core process which involves planning a program to meet customer requirements; identifying and documenting the configuration item products, Control and documenting changes to the configuration item products throughout the product's lifecycle; Record and report status of changes to the configuration item products; Audit and verify conformance and process improvement.

* Strong analytical skills.

* Experience with troubleshooting issues and "thinking outside of the box"

* Ability to work with associates at any level, and influencing individuals several levels up where necessary.

* As a subject matter expert, able to independently identify tasks to be completed and aggressively accomplish them.

* Ability to work autonomously and with a diverse team.

* Strong communication (written and verbal), interpersonal and potential leadership abilities.

* Strong time management, results focused, and problem solving skills

* Ability to articulate technical information in laymen's terms.

* A team player with strong organizational expertise, attention to detail, and demonstrated ability to succeed in a demanding environment.

* Enthusiastic and dedicated employee who is committed to excellence.

* Determined to succeed by quickly learning any new system related to the project to which assigned, and skilled in the ISO standards.

* Also able to work independently with minimal or no supervision.

RELATED PROFESSIONAL EXPERIENCE

Configuration Management Specialist 1/Configuration Analyst 4 (2002 - Present)

Advanced Sciences & Technologies. LLC - 2009 to Present

* The primary duties are to provide CM Support for the VSCS, VTABS, SDDS, and Communications laboratories. This includes conducting break seal inspections and walkthroughs as well as initial sealing of new labs. These duties also include providing CM support during the weekly Product Control Board meetings for both VSCS and Communications, Technical Interchange Meetings, and other meetings as scheduled. Role includes creating meeting packages for distribution to the assigned Product Change Boards, and or Technical Interchange Meetings, documenting and modifying meeting agenda minutes, distributing updated agenda to PCB membership and other customers via emails, tracking, and closing SCRs, and keeping the meetings in a moving forward flow.

* In addition now responsible for the identifying and control of all VSCS, VTABS, SDDS, and Communications lab documents. Recently received certification training for CM responsibility on the new IVSR Comm system (10-5-11). Created a database for CM control of all software, and documents for the assigned labs. Created VSCS, SDDS, VTABS, software info board which was approved and is being used by the customers and lab technicians. Also responsible for the verification of all barcoded equipment. This includes all hardware, and firmware. ESD test certified to assist my customer with more CM responsibilities. This includes conducting PCA's, FCA's and equipment hands on assisting during firmware replacements. Also conducts PSIs when requested.

* Also assist as CM backup support for Terminal, Security, and Surveillance Systems Laboratories in the absence of the assigned Configuration Manager. Also provide backup support for CM TAL. This includes assuming the role whenever the CM TAL is absent as well as performing assigned duties to assist CM TAL with workload.

* Assist both internal and external ISO audits of our CM procedures.

* Also as Configuration Management Hardware Product Manager, responsibilities include establish and maintain the laboratory baseline for the 220 plus current National Aerospace System laboratories at the William J. Hughes Technical Center. This process includes creating a semi-annual Baseline Change process to reflect the changes in the National Aerospace System Laboratory Product Configuration database, and updating data in the Configuration Management Database System, throughout the product lifecycle. This process also involves coordinating with the Physical System Engineers, Space Support, and the Configuration Managers. The results are reviewed by both the Branch, and Division managers.

* Communicating and working proactively with other Configuration Managers and other personnel, such as System Engineering, Computer Aided Drafting, Space Planning, and Infrastructure Engineering.

* Attending and participating in various Configuration Management meetings.

* Completing Configuration Management Task Request Assignments.

* Completing weekly work reports.

* Assisting the CM Task Area Lead and other Configuration Management team members with their projects.

* Training new Configuration Managers on various functions of Configuration Management.

* Able to troubleshoot, and correct minor PC hardware and software problems.

* Assisting other CM team members as needed, in conducting inventory of hardware equipment in their assigned labs,

* Identifying and documenting inventory of hardware equipment in assigned labs.

* Reviewing and revising Configuration Management documents.

* Preparing and assisting with Configuration Management related documents and support for both the Laboratory Engineering Branch, and the Laboratory Services Division, during scheduled ISO audits.

* Record and report status of results from ISO 9001: 2008 Internal Audits.

* Participate as lead, or assistant in the QMO Internal Audit process of ISO procedures as assigned.

* Assists in Process Improvement through developing and modifying assigned Configuration Management procedures, and work instructions.

* Other duties as assigned.

SRA International, Inc. - 2005 to 2009

* The primary duties were to provide CM Support for the JobShop, Terminal, Surveillance, Security, VSCS, VTABS, SDDS, and Communications laboratories. This included conducting both Physical Systems Inventories (PSIs) break seal inspections and walkthroughs as well as initial sealing of new labs. These duties also included providing CM support during the weekly Product Control Board meetings for both VSCS and Communications, Technical Interchange Meetings, and other meetings as scheduled. Role included creating meeting packages for distribution to the assigned Product Change Boards, and or Technical Interchange Meetings, documenting and modifying meeting agenda minutes, distributing updated agenda to PCB membership and other customers via emails, tracking, and closing SCRs, and keeping the meetings in a moving forward flow.

* In addition, was responsible for the identifying and control of all JobShop, Terminal, Surveillance, Security, VSCS, VTABS, SDDS, and Communications lab documents. Also was responsible for the verification of all barcoded equipment. This included all hardware, and firmware.

* Also provided backup support for CM TAL. This included assuming the role whenever the CM TAL was absent as well as performing assigned duties to assist CM TAL with workload.

* Assisted with both internal and external ISO audits of our CM procedures.

* Also as Configuration Management Hardware Product Manager, responsibilities included establish and maintain the laboratory baseline for the 220 plus current National Aerospace System laboratories at the William J. Hughes Technical Center. This process included creating a semi-annual Baseline Change process to reflect the changes in the National Aerospace System Laboratory Product Configuration database, and updating data in the Configuration Management Database System, throughout the product lifecycle. This process also involved coordinating with the Physical System Engineers, Space Support, and the Configuration Managers. The results were reviewed by both the Laboratory Engineering Team, and The Laboratory Services Division managers.

* Communicated and worked proactively with other Configuration Managers and other personnel, such as System Engineering, Computer Aided Drafting, Space Planning, and Infrastructure Engineering.

* Attended and participated in various Configuration Management meetings.

* Completed Configuration Management Task Request Assignments.

* Completed weekly work reports.

* Assisted the CM Task Area Lead and other Configuration Management team members with their projects.

* Trained new Configuration Managers on various functions of Configuration Management.

* Troubleshot, and corrected minor PC hardware and software problems.

* Assisted other CM team members as needed, in conducting inventory of hardware equipment in their assigned labs,

* Identified and documented inventory of hardware equipment in assigned labs.

* Reviewed and revised Configuration Management documents.

* Prepared and assisted with Configuration Management related documents and support for both the Laboratory Engineering Team, and the Laboratory Services Division, during scheduled ISO audits.

* Recorded and reported status of results from ISO 9001: 2008 Internal Audits.

* Participated as lead, or assistant in the QMO Internal Audit process of ISO procedures as assigned.

* Assisted in Process Improvement through developing and modifying assigned Configuration Management procedures, and work instructions.

* Other duties as assigned.

Galaxy Scientific Corporation - 2004 to 2005

* As the Hardware Product Manager in Configuration Management (CM), my responsibilities included developing and maintaining the configuration baseline for the 230 NAS laboratories. This required numerous database modifications as well as interfacing with other departments such as The Systems Engineering, Space Management, Infrastructure and the Computer Aided Drafting departments. I was also responsible with limited supervision, for the implementation of configuration management requirements pertaining to hardware identification, change control, accounting and audits in accordance with the CM Plan and contract requirements.

* Other duties included working as a team member, as well as completing other individual projects, developing and modifying assigned configuration management work instructions, attending and participating in various CM meetings, completing Task Request Assignments, completing both weekly and monthly work reports, assisting other Configuration Managers with their projects when needed, training new Configuration Managers on various functions of CM, troubleshooting and correcting minor PC hardware and software problems in the CM group, and performing other duties as assigned.

* Provided CM Support for the JobShop (En Route), Security, and Surveillance Systems Laboratories which included working with and assigning tasks for conducting inventory of hardware equipment in assigned labs, maintaining inventory of hardware equipment; identifying configuration items in assigned labs; participating in the assigned Product Control Boards (PCBs), Technical Interchanges (TIMs), and other meetings; maintaining inventory of hardware equipment; creating the meeting packages for the assigned PCBs and TIMs; reviewing and revising CM documents, preparing and supplying CM-related documents and support for the Laboratory Engineering Group during scheduled ISO audits; and performing other duties as assigned.

L-3/Atlantic Science & Technology - 2002 to 2004

As a Configuration Manager, was responsible to work as a team member, as well as completing individual projects. These projects include the following:

* Developing and modifying assigned CM work instructions;

* Attending and participating in various CM meetings;

* Completing CM Task Request Assignments;

* Completing both weekly and monthly work reports;

* Assisting other CM team members with their projects when asked.

* Also assist in troubleshooting and correcting minor PC hardware and software problems in the CM group and other duties as assigned.

* Developed the Awareness Training for the CM Cruiser, and the WebSCR.

* In charge of CM Support for the Terminal Systems Laboratories. These duties included conducting inventory of hardware equipment in assigned labs; Participating in the assigned Product Control Boards, Technical Interchange Meetings, and other meetings. Maintained inventory of hardware equipment; Labeled equipment in assigned labs for identification purposes and created the packages for the Terminal PCB. Other CM responsibilities included:

* Chaired and co-chaired the PCB. This included, preparing the materials for the Terminal PCB meeting, creating the attendance sheet, sending out final reminder emails to all Terminal mailing list users reminding them of the time and place for the meeting, making multiple copies of the previous meeting agenda minutes, making status updates to the SCRs and also generating the Open Terminal SCR report.

* Verified and approved tracking, and closing all of Terminal SCRs.

Hardware Product Management (H/WPM) Team.

* As a member of the H/WPM, I assisted (as a solo project) in establishing the Product baseline for the ECG 1, ECG 2 and ECG 3 Labs. This included conducting a PSI on ALL lab equipment and adding the complete inventory over 300 items) into the IMDS. This job was completed BEFORE the due date.

System Computer Analyst ISO 9001 Process Improvement Control Team member (1998 to 2001)

Atlantic Science & Technology, FAA William J. Hughes Technical Center

* Performed Process Improvement through developing, modifying, and editing all ACT-420 Laboratory process documentations and forms based on the ISO 9001 requirements for quality standard.

* Facilitated our team meetings in the event of our Team Lead's absence.

* Assisted in creating our ISO 9001 Feasibility Plan.

* Updated the ACT400 Performance Spreadsheet, which was received by the Technical Center Director.

* Developed functional charts of ACT-400 Laboratory processes, and the ISO 9001 Process Template for ACT-422 System Administration Section User Set-up Process and the softcopy version of all forms, charts and documents.

* Installed software and trained customers in using the required ISO 9001 application software.

* Assisted team members with developing a functional matrix for their areas.

* Coordinated with different managers, supervisors, leads and operators in documenting the operational procedures for the National Aerospace System laboratories, Media, and Documentation Libraries.

* Developed operation manuals and Work Instructions for the various National Aerospace System laboratory computer facilities.

OTHER PROFESSIONAL EXPERIENCE

System Engineer "C" - STARS Program Test Engineer (2001 to 2002)

L-3/Atlantic Science & Technology

* Conducted Support Testing for Standard Terminal Automated Replacement Systems (STARS) for Early Display Control (EDC), Full Service One (FS-1), and Full Service Two/Two Plus (FS-2/2+).

* Developed test procedures for testing the integrity and operational suitability of the STARS.

* Participated in various weekly meetings such as the Program Technical Review Board (PTRB), weekly status and other project meetings for the STARS baselines.

* Traveled to Operational Support Facilities (OSFs) to supervise all AOS testing during the Operational Testing & Evaluation test conduct periods,

* Assisted in the developing and updating of the STARS Test plans for the baselines.

* Preparing the various test reports such as the Quick Look Reports (QLRs) and Test Assessment Reports (TARs) which are reviewed and approved by the FAA Program Manager.

Computer Operations Lab Manager (1989 to 1998)

Atlantic Science & Technology

* Supervised five junior operators and directed computer operations on the Automated Flight Service Station (AFSS), Aviation Weather Processor (AWP) and Flight Service Data Processing System (FSDPS) Model 1 Full Capacity System (M!FC).

EDUCATION

* Diploma in PC Support/Networking Specialist - Star Technical School, 1999

* BA in Business Communications - Michigan State University, 1981

HONORS, CERTIFICATIONS, AND AWARDS

* Certified Configuration Management Professional (CCMP), 2011.

* Certified International Software Configuration Manager (CISCM), 2011.

* Certified International Configuration Manager (CICM) Certification, 2006.

* IVSR Orientation/Familiarization Training (Received Certificate), 2011.

* ISO 9001:2008 Internal Auditor refresher Certification, 2011.

* Electric Static Discharge training for VSCS, SDDS, VTABS, and Comm labs, 2011.

* Certificate of Completion of WebCM CM Coordinator Training, 2009.

* Certificate of Completion of WebCM CM IPT Administrator Training, 2009.

* Certificate of Completion of WebCM CM Administration Training, 2004.

* Certificate of Achievement for completion of ISO 9001:2000 Internal Auditor Training, 2008.

* Promoted to CM Hardware Product Manager, 2006.

* Promoted to Test Lead for the FAA STARS Support team, 2001.

* Letter of Commendation from his FAATC customer, a letter of Appreciation from his company and a Certificate of Commendation from his Primary contractor for recognition of valuable contribution and effort to the Standard Terminal Automation Replacement System (STARS) FS-1 Operational Test and Evaluation (OT&E), 2002.

* Certificate of Achievement from the FAATC in appreciation for outstanding dedication and support to the Laboratory Management Division's Registration to the ISO 9001: 1994 Quality Assurance Standard, 2000.

* Received two Letters of Appreciation from FAATC customer recognizing good leadership skills in critical and emergency situations. Also received two letters of Appreciation from company for outstanding job performance, (1996 and 1998).

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