Customer Service Manager

GUILLERMO MARTINEZ

Email: abqo79@r.postjobfree.com

Address: **** ********* ***

City: Tarpon Springs

State: FL

Zip: 34688

Country: USA

Phone: 786-***-****

Skill Level: Management

Salary Range: $48,000

Willing to Relocate

Primary Skills/Experience:

Sales/Customer Service Marketing/Promotion

Educational Background:

Associate Degree, Business Admin

Miami Dade College, 09/1987 - 01/1999

Miami, FL

Job History / Details:

OBJECTIVE

Professional Retail Manager with over 12 years of retail experience and over 10 years of Managed Care experience looking to obtain a position within an organization where I can maximize the financial output of the business through optimization of talent, operational execution, and delivering a rewarding customer experience.

PROFESSIONAL EXPERIENCE

Store Manager - 2006 to 2013

Harbor Freight Tools, Largo, FL

Expertly oversee the entire operation of the retail establishment. Drive sales to meet financial goals. Diligently supervise daily review of store operations and goals with assistant managers. Schedule employee job responsibilities based on skills and qualifications. Accurately maintain weekly payroll budgets through effective scheduling and control operational expenses. Overseeing personnel management which includes interviewing, hiring, terminating, training and development, performance management and evaluations.

Merchandise Manager - 2005 to 2006

BJ's Wholesale Club, Sanford, FL

Supervision of department staff with regards to merchandise presentation and in-stock position through oversight, daily inventory reports, and processing of product deliveries. Ensure seasonal resets are done per planogram and by deadline. Oversee pricing management functions ensuring merchandise is tagged correctly and processing price changes. Assist store management in maintaining a profitable store by ensuring shelves are full with product and priced correctly. Scheduling, coaching, training, and development of staff. Planning of work assignments and prioritizing tasks to be completed. Supervision of product delivery, unlaoding, stocking, and validating the quality of merchandise(persishable and non-pershable goods).

Information Management Specialist - 2002 to 2005

Pediatrix Medical Group, Sunrise, FL

Responsible for data management of physician demographics and contract information. Analyze and maintain data standards for certain master database tables. Communicate with various corporate departments and regional managers with related requirements and and processes, in which the master database and the information is to be utilized. Maintain data integrity and perform quality assurance on related tables and other related projects.

Patient Accounts Specialist III - 2001 to 2002

Siemens Medical Solutions, Fort Lauderdale, FL

Auditing of patient accounts ensuring data is accurate and complete. Processing, researching denials, and corrections of insurance claims. Responding to patient and insurance company questions concerning billing, as well as providing correspondence requested. Ensuring policies are followed in the processing of all patient and physician accounts.

Team Lead - Patient Accounts - 1999 to 2001

Receivia, Sunrise, FL

Assist in the supervision of the daily operations of the patient account representatives. Serve as a liaison between the staff and administrative personnel. Provide coaching, training and development of staff to improve quality and quantity to facilitate resolution of accounts efficiently. Perform audits of accounts, issue appeals and preare adjustments required daily. Responsible for billing, negotiating, and follow-up of hospital claims with insurance carriers. Collections of insurance claims as well as self pay accounts. Work with all payer sources, i.e. Medicare, Medicaid, Maaged Care(HMO/PPO), workers compensation and self pay.

MSO Operations Manager - 1996 to 1999

FPA Medical Management, Miami, FL

Supervised and assisted seven regional MSO Managers throught three states. Implementation and validation of daily operational policies and procedures. Regional training of information systems operations. Assist with IPA-Payer implementations. Ensured accurate and timely processing and loading provider contracts into system. Routing systems information auditing.

Physician Relations Representative - 1994 to 1996

PCA Health Plans of Florida, Miami, FL

Administer and negotiation of contracts between providers and the insurance company. Conduct provider site audits. Schedule routine provider site visits for maintaining a strong and solid relationship with providers and office administrators in facilitating resolutions to complex, urgent problems. Assist Management, Finance, and Medical Leadership analyzing potential contracting arrangements to ensure the delivery of cost effective, quality service.

Customer Service Supervisor - 1987 to 1994

Service Merchandise, North Miami Beach, FL

Supervise, hire, train, and develop cashiers to ensure knowledge and skill set growth. Communicate and enforce company policies and procedures and implementation of customer sevice performance standards. Staff scheduling to ensure payroll budgets are met. Audit planograms integrity and ensure planogram deadlines are met. Validate and audit prices per policy and procedures.

EDUCATION

A.A., Business Administration - 1994

Miami Dade College, Miami, FL

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