Management Customer Service
Resume:
John Dobrzynski
Email: *********@********.***
Address: **** ******** ******
City: South Milwaukee
State: WI
Zip: 53172
Country: USA
Phone: 414-***-****
Skill Level: Management
Salary Range: $62,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JOHN D DOBRZYNSKI
1304 Williams Avenue
South Milwaukee, Wisconsin 53172
**********@*****.***
BACKGROUND SUMMARY
Corporate Security Professional with extensive experience in Loss Prevention and Security / Safety, OSHA compliance, Risk Management review and reporting and vulnerability analysis. Skilled in interviewing and interrogation, threat assessment and Emergency Management. Reputation for maintaining relationships with community leaders, law enforcement (all levels) and neighborhood associations including Business Watch and Neighborhood Watch. Expertise includes:
* Investigations
* CCTV
* Credit Union robbery training
* VIP / Executive protection
* Training (Disruptive persons /use of force)
* Customer service / relations
* Loss Prevention and Security
* Emergency management recovery
* Interviews and interrogations
* Access Control Management
* Parking Control Operations
* Valet service management
* Contract Security Management
* Managed Secure and Sensitive Projects
PROFESSIONAL EXPERIENCE
AURORA HEALTH CARE 2001 to 2013
Supervisor of Loss Prevention / Security
Responsible for multiple sites including Aurora St Luke`s Medical Center, Aurora St Luke`s South Shore, Forest Home Business Office, Heil Center / Aurora Medical Group Executive Offices, Aurora Credit Union and all parking facilities attached to the properties. Duties included overseeing uniformed staff of 35 Security Officers and Sergeants.
* Conducted investigations including: theft, fraud, identity theft, entity theft, narcotics fraud, credit card / Tyme card theft & use, policy violations, risk issues (slip and fall), and safety issues including OSHA complaints. Specific accomplishments include:
* Court appointed Officer on two cases, resulting in felony convictions.
* Successfully worked with District Attorney`s office investigating, charging and prosecuting contractor for $2 million in equipment.
* Conducted narcotics fraud investigation in conjunction with District Attorney`s office in multiple counties. Worked with Federal, State and Local Law Enforcement agencies. Case resulted in conviction of 70+ persons on felony charges and several Federal charges and convictions.
* Managed daily operations including Valet service (250,000 cars per year).
* Scheduled and coordinated with Sergeants to ensure proper staffing levels, approving off time / vacation time.
* Performed administrative reviews of service issues to investigate and resolve customer complaints, doctor complaints, service recovery remediation and threat assessments.
* Managed Risk Management assessments including: slip and fall investigations, OSHA complaints / issues, follow up and reporting, recommendations and documentation.
* Completed incident report filing and review; included use of force reviews including baton, handcuffing and pepper spray as well as Court testimony.
* Trained new staff and developed personnel to become leaders.
* Provided emergency management including recovery and public relations.
* Responded to Access Control (card reader) intrusion, panic alarms and duress alarms.
* Provided safety officer construction oversight and decision making / planning, including recommendation and implementation of safety devices and or equipment.
* Coordinated robbery training. Conducted training for Credit Union staff, pharmacy staff and cashiers, Cafeteria employees and individual collection sites.
* Served as Financial Crimes Investigator including: credit card, Tyme card and entity theft, identity theft.
JOHN D DOBRZYNSKI
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* Investigated narcotics fraud working extensively with Law Enforcement and District Attorney`s offices, Federal Law agencies.
* Served as Public Safety Coordinator and Business Watch Coordinator.
* Safety Officer duties included safety hazard recognition, reporting and correcting. OSHA review and reporting; Risk Management review, reporting and corrective action.
WHEATON FRANCISCAN HEALTH CARE - St Joseph`s Hospital 1996 to 2001
Sergeant on 2nd shift
Oversaw scheduling of uniformed officers (staffing levels, off time and vacations).
* Critical incident response / trainer including gunshot victims, armed subjects and emergency management.
* Conducted investigations, wrote and reviewed reports, provided court testimony.
* CCTV monitoring and review.
ST MICHAEL`S HOSPITAL 1991 to 1996
Security Officer
PROFESSIONAL AFFILIATIONS
Created NFI-W (Narcotics Fraud Investigators - Wisconsin) with the Milwaukee County District Attorney`s office. NFI consists of members of Law Enforcement (Local, State, Federal). District Attorney`s from multiple counties and local hospitals, doctors and businesses that distribute Pharmaceutical products.
Current Director of Membership
WAFI - Wisconsin Association of Fraud Investigators (Wisconsin).
Current member and director of training (several members participate)
National Association of Sheriffs - member
Certified Anti-terrorism Specialist (Anti Terrorism Accreditation Board) ATAB
Weed and Seed Board of Directors - Clarke Square area
CONTINUING EDUCATION
Certified Anti Terrorism Specialist - currently studying for Master Certification.
Violence in the workplace and domestic violence advocate
ASIS workshops and studying for CPP
Wicklander - Zulawski: Interview and Interrogation
Reid Interview and interrogation
Southeastern Wisconsin Gang Summit (2010,2011,2012)
ASIS Security Solutions Seminar
Wisconsin Polygraph Association Seminar - interview and interrogations and the challenges in Law Enforcement and the Private Sector
US Homeland Security - Response to WMD incidents
FEMA - NET Guard
FEMA - Active Shooter
FEMA (EMI) Emergency Management Institute training
National Law Enforcement Academy
ADDITIONAL AWARDS / CERTIFICATES
Since 2006 - 2012, Aurora St Luke`s had been recognized as the Law Enforcement / Community partner of the year, for the City of Milwaukee - District Six. On two occasions, St Luke`s was awarded business partner of the year for the City of Milwaukee. This was a direct result of my work in the Community.
Numerous Aurora Stars for outstanding service (Aurora Health Care)
State President for American Federation of Police (1992)
Outstanding commendation March 1991(American Police Hall of Fame)
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