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Customer Service Manager

Location:
Bryan, OH
Posted:
February 20, 2013

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Resume:

Jane Tawney

Email: abqo4i@r.postjobfree.com

Address: **** ********* ******

City: Bryan

State: OH

Zip: 43506

Country: USA

Phone: 419-***-****

Skill Level: Management

Salary Range: $25,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jane Tawney

1001 Willmoore Circle

Bryan, OH 43506

419-***-****

419-***-**** cell

abqo4i@r.postjobfree.com

OBJECTIVE

To obtain a position with an organization where my experience and abilities can be utilized and expanded into a new position.

SUMMARY OF QUALIFICATIONS

Thirty years of office management experience dealing with fast-paced, rapidly expanding companies. I have excellent communication and organizational skills that result in an efficient and productive office environment.

PERSONAL ATTRIBUTES

- Detail oriented, able to handle heavy workload

- Work well with people at all levels to ensure positive results

- Capable of identifying and resolving complex problems through the use of creative techniques and technology available

- Consistently able to meet deadlines for work assignments

WORK HISTORY

CHWC Hospital Hospice & Home Health, Bryan, OH December 2009 -

Present

Secretary, responsible for all paperwork related to admissions, discharges and processing of orders from physicians. Responsible to run monthly, quarterly and annual reports for statistical analysis of the agency. Do daily billing of all patient accounts to Medicare, Medicaid or private insurance. Handle all chart reviews and audits prior to discharge and final billing.

Kirk & Blum, Defiance, Ohio April 2006 - January 2009

Office Manager, responsible for all administrative functions of a branch office in the sheet metal contracting industry. Includes accounts receivable, accounts payable, payroll, purchasing, collections, and sales support. Extensive use of excel spread sheets.

H & R Block, Bryan Ohio December 2004 - April 2012

Professional Tax Preparer, responsible for doing tax returns for all levels of income and financial situations. Customer service skills used for interaction with all levels of socio-economic status.

(Seasonal position for nine years December thru April during tax season)

Scott Port-A-Fold, Archbold, OH June 2005- November 2005

Customer Service Specialist, responsible for quotations, order entry, billing, and tracking. Expedited most purchase orders, because of time sensitivity and deadlines. Sales and public relations skills used extensively on the telephone. Seasonal position.

Taylor Freezer Sales Co., Inc., Tampa, Florida November 1987 - December 2003

Assistant General Manager and Office Manager. Responsible for all equipment inventory, equipment sales order entry, billing, installation coordination, collections, and commissions. Executive assistance to the President. Taylor is the exclusive distributor in Florida for sales of ice cream machines and espresso/cappuccino machines for Cimbali, Spa, Milan, Italy. Extensive customer service skills utilized for high profile accounts such as Walt Disney World, McDonald`s, Red Lobster and Olive Garden.

Danka Industries, St. Petersburg, Florida August 1977 - August 1987

Went from branch office manager to leasing manager, copier supply manager, purchasing and distribution manager of equipment. Company went from 20 employees to over 700 while I was employed by Danka.

EDUCATION Graduated from Bryan High School

Graduated from Miami University, Oxford, OH

B.S. in Education

COMPUTER/SOFTWARE SKILLS Microsoft Office, Word, Excel, IBM AS400

REFERENCES Available upon request



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