Terrence Carpentier

518-***-**** ** Third Street, Watervliet, New York 12189 abqo1b@r.postjobfree.com

EDUCATION

State University of New York at Albany: Albany, New York Anticipated Dec. 2013

Bachelor of Arts in Rhetoric and Communication with a Minor in Business

Hudson Valley Community College: Troy, New York Dec 2010

Associate of Science in Liberal Arts

EXPERIENCE

June 2012 Aug. 2012

Regeneron Pharmaceuticals: Rensselaer, New York

System Administration Intern Information Systems

Provided technical oversight for software configuration and integration projects.

Monitored system performance, configurations, and user access/privileges to ensure data integrity.

Assisted with the company wide Learning Management System (LMS) upgrade project.

Created test trainings in a sandbox environment so that all features of the new LMS could be evaluated.

Created Crystal Reports for managers using data pulled from the SQL query generated in Toad.

Developed a report in Toad that allowed managers to check the status of their direct reports progress in the LMS.

Acted as the liaison for the upgrade project team by relaying pertinent information to all members.

Supported technical training managers who encountered issues with the LMS.

Conversed at weekly meetings with company vice presidents and directors in an effort to become knowledgeable

about the pharmaceutical industry and how products are brought to market.

Mar. 2012 May 2012

Regeneron Pharmaceuticals: Rensselaer, New York

Temporary Project Assistant - Information Technology

Assisted the IT department with a short term project enrolling 200+ on-site mobile devices to a centralized

management platform.

Developed and implemented the protocol for device installation so that devices were not only enrolled in the

centralized management platform, but were also updated and running at optimal performance.

Communicated effectively with employees regarding assignment details to ensure that cohesion was fostered

among the team and that the objective was being reached in a timely manner.

Aided the help desk manager with the deployment of company cell phones to new hires and updated employee

records in order to track and protect all issued IT equipment.

Apr. 2010 Oct. 2011

Mac's Drive-In: Watervliet, New York

Server

Fulfilled 40+ orders hourly and remained attentive to customer needs throughout their dining experience.

Delivered food promptly and checked-in periodically with customers to verify their satisfaction.

Assisted with other kitchen duties as necessary to ensure seamless operation of the business.

Department of Fine Arts State University of New York: Oneonta, New York Aug. 2009 Mar. 2010

Student Assistant

Maintained the professional appearance of the art studio to ensure art work appeared aesthetically pleasing.

Tracked supplies to ensure that the department s property was accounted for and to ensure that students and staff

had access to the tools necessary to completing their work.

SKILLS

CCENT Cisco Certified Entry Networking Technician - Jan 2013.

Proficient in Microsoft Word, PowerPoint, Excel, Outlook

Experienced with Windows XP, Vista, 7, and iOS

Familiar with Toad and Crystal Reports

Adept with social networking sites: LinkedIn, Facebook

Excellent written, verbal, and leadership skills; flexible and extremely adaptable; very good team player

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