Project Manager Customer Service

Tom Shelly

Email: **********@********.***

Address: * *** ****** ****

City: Queensbury

State: NY

Zip: 12804

Country: USA

Phone: 518-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Extensive experience as a Manager in Operations/Customer Service//Trainer

*Verizon trainer - Quality Inspector/Trainer for FIOS & Copper Bonding & Grounding

Project Manager - Scheduled and Supervised Contractors, Responsible for Bids - Budgeting - Scheduling and Quality of work. Insure DOT compliance.

Certified Course Facilitator for Business Management Seminars (American Management Association)

Customer Service Manager in call center and the field.

Quality Assurance Staff Mgr- Conducted Field Audits/ Training of managers & Technicians -Conducted Reviews with the Public Service Commission to insure compliance with Regulatory requirements.

Developed and Conducted Professional Informational Presentations on Time reporting

Provided On site Promotion, Set up, Customer and Technical Support of Fiber Optic Products

Team Leader for Fiber to the Curb Project

Trained staff in the areas of: Fiber Optics Installation and Repair Data, Special Services

Quality Assurance Cable Maintenance Business Management

Verizon Instructor: Pole Climbing/ Working Aloft First Aid/CPR

Def Driving Class A Lic DOT

Installation & Maintenance FIOS/Copper Bonding & Grounding

Employment History

Verizon QAT Inspector/Trainer for FIOS & Copper Bonding- Grounding 2008 - 2012

*Verizon instructor OSP Courses - Pole Climbing - OSP Safety

* Ladder safety - Installation & Repair - Defensive driving and CPR 2003- present

Level 3 Project Manager for Fiber Optic build 2007 - 2008

AFL Fiber Optics Trainer- Sales and Customer Field Technical Support 1997 - 2009

Adelphia Business Solutions - Operations Manager/Project Mgr for Fiber Optic build - 1999 - May 2003

American Management Association Course Leader / Facilitator 1997 Present

NYNEX Staff Manager- Audits - Field Operations - PSC Compliance 1991 - 1997

NYNEX Manager Operations/customer Service 1979 - 1991

Computer Skills: Microsoft Office (Excel, Word, Outlook Pwr Pt ) MapInfo, Visio

Education: Hudson Valley Community College Liberal Arts Program

Additional Technical and Business Training in:

Engineering Outside Plant Engineering Fundamentals

Fiber Optics - Fujitsu FLM 150-****-***

HAZCOM

Team Leader Fiber to the curb Installation & Repair

Effective Speaking & Human Relations - Effective Presentation Skills

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