Customer Service Human Resources

Keara DArcy

Email: *********@********.***

Address: **** ************ **.

City: Alexandria

State: VA

Zip: 22304

Country: USA

Phone: 703-***-****

Skill Level: Entry

Salary Range: $33,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

KEARA D'ARCY

4016 FEATHERSTONE PL.

ALEXANDRIA, VA 22304

Home 703-***-**** Cellular 703-***-****

*********@********.***

SUMMARY

Demonstrated experience and expertise in customer service and organization while creatively implementing in a team oriented environment.

PROFESSIONAL EXPERIENCE

American Gas Association

Washington, DC December 2011-June 2012

Receptionist- Managed a switchboard for over 80 employees at a high end trade association. Organized and managed 13 different meeting rooms for non-profit events and in-house meetings. Due to my vast knowledge with computers, I created Excel spreadsheets for various employees in the office including the Chief Executive Officer. Created a weekly events newsletter and distributed each Friday to all American Gas Association Employees. Greeted all clients, most being Senators, Congressman and different lobbyists, lawyers, and judges. In concurrence with the Facilities Director (my direct supervisor), I also revised the Communications publications budget which saved the company around $2,000.00 a month and created a working spreadsheet to keep track of due dates, as well as various other tasks at the American Gas Association.

Ourisman Chevrolet, Buick, GMC

Alexandria, VA June 2011-October 2011

Service Advisor/Internals- Organized and coordinate all appointments for "we owe" slips, wrote and distributed all Pre-Delivery Inspections as well as protection packages, greeted all customers in service lane, managed all vehicle details and possible questions about new purchases.

Ourisman Chevrolet, Buick, GMC

Alexandria, VA March 2010-March 2011

Sales Professional- Demonstrated vehicles and features to prospective buyers, followed up with all prospects. Introduced customers to service advisors and helped schedule their first maintenance, all while maintain a perfect survey score and averaging fifteen cars a month.

Ourisman Chevrolet, Buick, GMC

Alexandria, VA March 2010-March 2011

Customer Service Representative- Created an aftermarket department at a new location that averaged $40,000.00 a month. Trained three representatives to provide the customer with an explanation of their warranty and necessary services, offered and sold protection packages and accessories and followed up with customers.

Omnifics Inc.

Alexandria, VA May 2008-November 2008

Receptionist/ AP Clerk- Managed a switchboard for 30 employees, received, entered and paid all invoices in an appropriate and timely manner. Handled outgoing mail, received packages and delivered among the office. Received and entered acknowledgments. Answered all general inquiries from clients regarding orders and installations of office furniture to ensure that other employees could accomplish their other necessary tasks.

T.C. International Salon

Alexandria, VA February 2008-May 2008

Receptionist- Managed appointments for 16 stylists, collected money for the services, answered all phone calls, provided various assistance to all stylists, and kept inventory of all products offered.

EDUCATION

University of Phoenix Business Program Currently

Online Program

T.C. Williams High School 2007

Alexandria, VA Diploma

REFERENCES

Preston Dorazio 703-***-****

Accounting Director

Omnifics Inc.

Lori Traweek 202-***-****

Chief Operating Officer ********@***.***

American Gas Association

Linda Nahin 202-***-****

Managing Director, Human Resources ******@***.***

American Gas Association

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