Customer Service Sales

Daniel Anderson

Email: *********@********.***

Address: **** ****** ****

City: Williamsburg

State: MI

Zip: 49690

Country: USA

Phone: 231-***-****

Skill Level: Director

Salary Range: $85,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Daniel J. Anderson

7144 Angell Road

Williamsburg, MI 49690

Phone: 231-***-****

*********@********.***

RE: Employment

Dear HR Manager:

candidate

Please accept my attached resume as a formal candida for employment. With a background rich in marketing,

ers,

customer service, technical support, research, scientific instrumentation, flow through gas analyzers, calibration,,

metrology, manufacturing, sales, marketing, design, production, analysis of instrumentation, dataloggers, software

support, telemetry, and also a recent United States Patent for a LI-COR CO2/H2O trace gas analyzer and expertise in

Tunable Diode Lasers for chemical gas sensing. I feel very confident in my abilities to make a sound impact within your

organization. I have utilized the ISO 9001 quality standards and ISO 17025 and NIST traceability, Customer Relations, Notes) g

Management Software (salesforce.com, Lotus Notes and Manufacture Resource Planning Software (Dataflo, Syteline 8).

In addition to these essential skills, I will also contribute:

Exceptional collaboration and communication sales skills with customers, engineering teams and project

; team-oriented management style.

management; leading via a participative, team

Marketing and customer service through relationship b building, promotional materials, search engine optimization

ic

and electronic trackers that establish clear client demographics.

nd organizations

Past experience in quoting and working with large and small domestic and international organizations,

).

distributors, universities and governmental agencies (gsa schedule, fed biz ops, SBIR, etc)

Positive, engaged attitude that fosters productivity and motivation and relays a genuine regard for colleagues

and resource professionals.

Strong technical and manufacturing background expanding horizons for product conception, prototyping, user-,

interface, testing, application and project integration.

measuring

As an inquisitive individual, I thrive in an environment full of stimulating ideas and challenge. I especially enjoy measurin

success and exploring avenues for future improvement. I find your product line and organization interesting and look

forward to an opportunity to discuss how I might im .

impact your sales, marketing and technical support. I can be reached at

231-***-**** or email to *********@********.***.

Thank you in advance for your thoughtful consideration.

Respectfully Yours,

Daniel J. Anderson

http://www.linkedin.com/pub/dan-anderson/11/473/934

http://www.linkedin.com/pub/dan

Enclosure: Resume

Daniel J. Anderson

7144 Angell Road

Williamsburg, MI 49690

Phone: 231-***-****

*********@********.***

Career Synopsis

Broad background in calibration, metrology, customer service, sales, marketing, design, manufacturing and support of

environmental and eco-climatic monitoring instrumentation. Thirteen years experience in the ISO 9001 quality

management systems and familiarity with ISO 17025 and NIST Traceability. Comprehensive business acumen and

technical product integration within both domestic and international arenas. Concrete critical thinker; investigates and

formulates solutions to highly complex issues. Positive, engaged leadership with external and internal focus on quality

assurance and client satisfaction. Ethical professional with respect for proprietary information and full compliance to

regulatory guidelines.

TECHNICAL

Exceptional knowledge of instrumentation, calibration, metrology, data acquisition and telemetry for measuring the

carbon cycle of ecosystems and surface meteorology and industrial applications.

Completed comprehensive research geared toward new product definition, specifications, application, user-interface,

prototyping and efficacy studies.

Engineering Team success evidenced by DOE SBIR Grants, a U.S. patent, the prestigious Research and

Development 100 Award and ensuing $11 million dollars in gross sales over product lifetime.

Electronic competence with Microsoft Office (Excel, Access, Project, Outlook), Manufacturing Resource Planning

Software and CRM software salesforce.com.

Thirteen years experience with ISO9001 Quality Management System

MANAGEMENT

Positive, engaged leadership with external and internal focus on quality assurance and client satisfaction.

Responsible for analysis and correction of reported equipment irregularities including calibration and other operational

direction.

Devised tactical protocols and administrative procedures for a staff composed of 6 Technical Scientists and

Applications Analysts handling an average of 10,000 customer interactions per year.

CUSTOMER SERVICE

Provided technical guidance for more than 50,000 equipment end-user inquiries within 300 governmental agencies

and global organizations over 22 year career time span.

Directed over 1000 in-depth support requests per year; providing unconditional accountability, concise delivery of

accurate information, prompt follow up and continuous outcome assessment.

Developed quality benchmarks and metrics for customer satisfaction and support.

Implemented the salesforce.com system, which tracks, forecasts and reports outcome parameters and criteria for

customer service efficiency.

Researched, created and launched a statistically sound electronic customer satisfaction survey.

Upon execution, survey returns increased by 75%, capturing a Very Satisfied rating for 90% of the market share. Met

achievement objectives for quality measurement within a two-year time span.

SALES

I enjoy talking to people and have a friendly telephone voice that is approachable and respective.

I received telephone and electronic inquires from existing and potential customers.

Educated scientific and industrial community on features and benefits of instrumentation products, their use and

application including system configuration for surface meteorology, industrial and other custom uses.

Developed relationships with researchers at large universities, federal government entities and private industry.

Ultimately contributed an approximate $500,000 in annual sales as well as a notable increase in product awareness

and market reach.

MARKETING

Outlined plans for Google search engine optimization and electronic consumer list development;

Utilized specific data trackers to isolate demographic patterns and identify unique marketing opportunities.

Established scientifically correct brochures and presentation materials for future promotional campaigns.

Guided content for effective web presence.

GLOBAL BUSINESS ACUMEN

Comprehension of international export shipping compliance

Knowledge and understanding of the financial, accounting, marketing and operational functions of an organization

Keenness and quickness in understanding and dealing with a business situation

Work History

Scientific Researcher, RM Young Company, Traverse City, MI (2012)

Marketing Manager, RM Young Company, Traverse City, MI (2011-2012)

Applications Scientist, LI-COR Biosciences, Lincoln, NE (2009-2011)

Technical Support Manager, LI-COR Biosciences, Lincoln, NE (2008-2009)

Applications Scientist & Technical Support Group Leader, LI-COR Biosciences, Lincoln, NE (2006-2007)

Applications Scientist, LI-COR Biosciences, Lincoln, NE (2004-2006)

Senior Applications Analyst, LI-COR Biosciences, Lincoln, NE (2003-2004)

Applications Analyst, LI-COR Biosciences, Lincoln, NE (1999-2003)

Applications Engineer, Campbell Scientific, Logan, UT (1990-1999)

Technician, University of Nebraska High Plains Regional Climate Center (1987-1990)

Education, Affiliations, Awards and Community Involvement

B.A. in Geography with Minor in Meteorology, University of Nebraska, Lincoln (1990)

FCC General Class Amateur Radio License (1979-2012)

Training, Software Development/ Infrastructure, Northwest Michigan College, Traverse City, MI (Fall, 2013)

Training, Microsoft Access Database, Northwest Michigan College (2012)

Training, Intellectual Property, LI-COR Biosciences, Lincoln, NE (2007)

Monthly Strengths-Based Leadership Training, Clifton Strenthsfinder, LI-COR Biosciences, Lincoln NE (2006-2009)

Technical Training, Trace Gas Analyzer Technology, LI-COR Biosciences, Lincoln, NE (2004-2006)

Training, Small Business Innovative Research, LI-COR Biosciences, Lincoln, NE (2003)

Corporate Membership, American Meteorological Society, (1999-2012)

Corporate Membership, American Society of Horticulture Science, (1999-2011)

Corporate Membership, American Society of Agronomy (1999-2011)

Corporate Membership, Soil Science Society of America (1999-2011)

Membership, American Radio Relay League (1979-2012)

Team Award, Methane Analyzer Design, Research and Development 100 (2010)

Volunteer, Assistant Coach, American Legion Baseball, Traverse City, MI (2012)

Volunteer, Boy Scouts of America, Cub Scout Leader, Waverly, NE (2006-2007)

Volunteer, Traverse City Breakers, Volunteer Parent (2011-2012)

Volunteer, YMCA Dolphin Swim Team, Volunteer Parent, Lincoln, NE (2006-2011)

Volunteer, Waverly Parks and Recreation, Youth Soccer Coach, Waverly, NE (2006-2008)

Team Patents and Publication Contributor

U.S. Patent, Gas Analyzer Design (Patent #8,130,379)

G. Burba and D. Anderson A Brief Practical Guide to Eddy Covariance Flux Measurements: Principles and Workflow

Examples for Scientific and Industrial Applications LI-COR Biosciences November 2010

G. Burba, D McDermitt, D.Anderson, M. Furtaw, R. Eckles Novel design of an enclosed CO2/H2O gas analyzer for

Eddy Covariance flux measurements. Tellus B: Chemical and Physical Meteorology, 62(5): 743-***-****

R.J. Clement, G.G. Burba, A. Grelle, D.J. Anderson, J.B. Moncrieff Improved trace gas flux estimation through IRGA

sampling Agricultural and Forest Meteorology, 149 (3-4): 623-***-****

Burba, G., D. McDermitt, A. Grelle, D. Anderson, and L. Xu Addressing the influence of instrument surface heat

exchange on the measurements of CO2 flux from open-path gas analyzers Global Change Biology, 14(8): 1854-1876

2008

George Burba and Dan Anderson Introduction to the Eddy Covariance Method: General Guidelines and Conventional

Workflow LI-COR Biosciences 2007

G G Burba, D J Anderson, Liukang Xu, D K Mcdermitt. Correcting apparent off-season CO2 uptake due to surface

heating of an open path gas analyzer: progress report of an ongoing study. Proc Agric Forest Meteorol 27th Conf San

Diego CA (2006) Issue: scan 2, Pages: 2225

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