Customer Service Manager

Robert Cordell

Email: *********@********.***

Address: *** ******** ** ****

City: Gahanna

State: OH

Zip: 43230

Country: USA

Phone: 614-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert Cordell 832 Humboldt Dr. East, Gahanna, OH 43230 *********@********.*** 614-***-****

Qualifications Summary

Dedicated, versatile automotive professional with 28 years of proven, successful business experience working in retail sales, financing, purchasing and marketing. Professional background includes strong general business knowledge of daily operations, departmental, team and project management. Sound leadership and teamwork skills accompanied by a well-rounded understanding of a relationship-driven business have created an outstanding customer service experience ensuring customer retention, repeat business and referrals. A highly motivated and very energetic work ethic combined with a cheerful, enthusiastic viewpoint has consistently contributed to a positive and productive work environment. Excellent multitasking abilities and attention to detail ensures accurate paperwork to meet organizational guidelines, policies and procedures. Complete understanding of compliancy regarding laws and regulatory obligations relative to products and financial services.

Core Skills

* Financial and Operations Administration

* Solid presentation and negotiation skills

* Website management, ad copy and SEO

* Excellent verbal, written, and interpersonal abilities

* Self- motivation and goal setting

* Problem solving, analytical, and resourceful

* Proficient with computers and various software applications

* Leadership and personality to instruct, inspire, and manage others

Professional Experience Overview

Buyers Choice Cars, Columbus, OH

May 2008 - September 2012

Co-Founder/Owner, General Manager

* Developed and led business strategy for daily operation of a used car

dealership

* Established business plan, including coordinating business advertising

and marketing

* Responsible for purchasing, reconditioning, selling, and financing of pre-

owned vehicles

* Directed all department development and employee management

* Created business website, maintained updated pictures, custom

comments, and search engine optimization

* Maintained the general ledger, chart of accounts, reconciliations, and

financial statements

* Responsible for the integrity of all the information being provided to and

generated by the business

* Implemented procedures and policies to comply with all acts, rules, laws

and compliance obligations

Honda East, Columbus, OH

October 2006 - January 2008

Finance and Sales Manager

* Responsible for the sale of vehicles, finance, and insurance to dealership

customers

* Assessed profitability to dealership of financing arrangements

* Ensured necessary documentation for each deal

* Worked closely with sales team

* Supervise completion and submission of all financing documents

* Acted as liaison between customer and lending institution

Coughlin Automotive Group, Newark, OH

July 2005 - July 2006

Sub Prime Finance Director

* Coordinated the sale of vehicles, extended service contracts, finance,

and insurance programs

* Assist with business development center

* Direct planning and advertising for sub-prime department

* Monitor deals for maximum profitability

* Maintained department's goals and objectives on a monthly basis

Immke Auto Group, Columbus, OH

May 2004 - July 2005

STORE MANAGER

* Oversaw planning and development for operations of new satellite store

* Coordinated business advertising and marketing

* Purchased and managed inventory of pre-owned vehicles

* Assessed profitability to dealership of financing arrangements between

customer and lending institutions

* Responsible for supervising all sales, extended service contracts,

financing and insurance services to dealership customers

* Ensured that all business activities, operations, and organizational

guidelines were in compliance with local, state, federal regulations,

and laws governing business operations

Honda East, Columbus, OH

October 1996 - May 2004

Finance and Sales Manager

* Managed sales of consumer loans, insurance, extended service contracts

and other owner protection programs to lenders and financial institutions

* Oversaw and desk vehicle sales, assisted with selections and closings

* Supervise departmental advertising budget

* Developed ongoing customer service and relationships

* Utilized the menu selling process

* Maintained CSI at or above company standards

* Ensured adherence to F & I reporting requirements of company

* Attended weekly manager meetings

Education

Sales, Finance & Insurance, and motivational seminars 1984 - 2012

Hondros College, Real Estate licensing and continuing education

courses, 2005

Morton Leaning Center, Life and Health Insurance classes, 2008

Microsoft Word Resume

Available on Request

Contact this candidate