Customer Service Manager
Resume:
Francisco Morales
Email: abqnvl@r.postjobfree.com
Address: ***** *** ***** ****
City: capistrano beach
State: CA
Zip: 92624
Country: USA
Phone: 949-***-****
Skill Level: Management
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Francisco J. Morales
abqnvl@r.postjobfree.com
Current residence Permanent mailing address
34237 Via Santa Rosa Apt B 63 Via Pico Plaza 131
Capistrano Beach, CA 92624 San Clemente, CA 92672
EDUCATION
San Clemente High school, San Clemente, CA
Graduated June 1995 GPA: 3.4/4.0
Saddleback College, Mission Viejo, CA
Business Management, administrative and general education 3.6/4.0
completed courses June 1997
RELEVANT EXPERIENCE
Customer Service and Communication
* Committed to 100% customer satisfaction. Set up schedules, times and appointments for high value clients,
investigated and resolved customer claims as well as complaints all in a timely manner best suited for both
customer and company policies
Warehouse Management and Inventory
* kept strict detail to all incoming and outgoing merchandise as well as broken and damaged parcels
Billing, Accounting and Payroll
* Managed all third party vender accounts, managed all banking accounts related to business ventures
and managed all employee accumulated pay and bonuses due to their performance percentage
Hiring and Dismissal of Employees
* Managed all hiring of employees suitable for such positions as needed for regular work seasons and
part time holiday seasons and dismissal of all employees not adhering to company policies, customer service
and safety regulations
Employee Safety and Policy Procedures
* Organized all daily safety meetings regarding California traffic safety and personal work safety and provided work
handbooks for procedures and policies for customer service and safety requirements
Delivery of Time Sensitive Materials High Value Merchandise and Parcels
* Coordinated the unloading and loading of all materials and parcels, mapping of all required stops, appointment
time schedules and proper loading of numerous sizes and weights of cargo
Shipping and Receiving
* Managed incoming and outgoing goods, damages and expired foods during the employment at Albertsons market
and as such for the deli and meat departments from (1996-2000)
Delivery Truck Repairs and Scheduled Maintenances
* Performed 80% of all repairs and scheduled maintenances personaly such as tires, oil changes, filters, brakes, all lubrications
and repairs for work truck body, cargo area and necessary safety changes required by California traffic laws
and all detailed logs were kept for any changes from repairs to maintenance
Francisco J. Morales
abqnvl@r.postjobfree.com
Current residence Permanent mailing address
34237 Via Santa Rosa Apt B 63 Via Pico Plaza 131
Capistrano Beach, CA 92624 San Clemente, CA 92672
WORK HISTORY
Graham Marquis Hotel Porcelain 34237 Via Santa Rosa Warehouse management, Shipping
January 16, 2012 to Present Capistrano Beach, CA 92624 and Delivery
Owner Hansen Graham part time
Shipping Outlet/ Penske 63 Via Pico Plaza Shipping, Penske Truck Rental
February 20, 2012 to present San Clemente, CA 92672 part time
Owner Bill Khamis
FedEx Ground Home Delivery 458 E. Lambert Rd. Independent Contractor/ Owner Operator
September 2002 to January 13, 1012 La Habra, CA 92835 Full Time Owner Operator
SR. Manager Winston Bohannan Parcel Delivery Service
562-***-**** Sold Business Contract January 13, 2012
Polo Cleaners Dry Cleaning Service 31105 Rancho Viejo Rd. Full Time Pick Up and Delivery service,
1999 to August 2002 San Juan Capistrano, CA 92675 Part Time Front Counter,
Manager Dan Newell Cashier and Sales
Albertsons Market 804 E. Avenida Pico Deli Service, Meat Department,
1995 to 1999 San Clemente, CA 92672 Shipping & Receiving and Cashier
SKILLS
Computer: MS Word, Excel
Forklift: Electric Model
Large vehicle Operation: Freightliner P700, P1100, P1200, 24"and 26" Flat Bed Truck
Automotive: Engine Maintenance for Gasoline and Diesel, Suspension, Drive Train, Brakes and Cooling
Organization: Cleanliness and Detailed Paper Work
Great Spatial Visualization: For Warehouse, loading Dock Safety and Everyday Operations
Communication: Clear Verbal Communications Between the Public, Customers, Co-workers and Management
Artistic: Painting, Life Drawing, Work Plan Drawings
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