Quality Assurance Project

Mary Beth Le Cluyse Resume Quality Assurance

Mary Beth LeCluyse

**** ******* ******, ****** ****, Missouri 64113 816-***-****

abqnu9@r.postjobfree.com, http://www.linkedin.com/in/marybethlecluyse

OBJECTIVE: Quality Assurance position in a software development environment which

values teamwork in the delivery of projects on time, within budget.

SUMMARY: 14 years of complex, mission-critical project management and a unique ability

to step into struggling projects mid-stream and turn them around. Experience

includes, but is not limited to, test management, process improvement,

training development/delivery and financial management. Track record of

delivering projects on time and within budget and mentoring others to do the

same.

EXPERIENCE: SPRINT CORPORATION Overland Park, KS (1987 2009)

Test Manager responsible for integrated test management for projects in

the software development life cycle.

Hand-picked to provide just-in-time test support for a major corporate

initiative involving 2+ million hours of code implemented over 3 years by

defining the test management role, hiring a team of 20 associates with no

previous testing experience, developing and implementing a new hire

integration program with a detailed work break down structure to cultivate

test managers who successfully delivered all six phases.

As the program completed, evolved the team from program support to

individual project support, retooling as needed, to give each associate the

necessary tools to manage testing from end to end.

Methodology/Quality Assurance Manager responsible for the software development life cycle

methodology.

Project Manager responsible for managing complex projects utilizing cross-

functional teams ranging from 20 100 participants and budgets up to $40

million through the software development life cycle. Projects entailed

infrastructure updates, system conversions, merger and spin-off initiatives,

new or enhanced products/services, government requests for proposal,

process improvement and training.

Avoided $10+ million in tax penalties by delivering the Embarq (formerly

Sprint LTD) spin off project on time, transitioning 3.5 million customer

accounts, shutting down spin-off specific functionality and integrating

Embarq s new billing software vendor into Sprint.

Contributed to a major program yielding $64 million in revenue and cost

savings by managing the build of a conversion engine used to transition

80% of the customer base from a retiring platform to the target state

billing platform.

Delivered projects on time and within +/- 10% of budget by developing an

all-in-one tool based on the PMBOK principles to provide project structure

and tightly manage day to day activities, allowing more time for planning

and proactive management of major milestones and issues or risks. This

tool was widely adopted by project managers across the enterprise.

Ensured timely project decisions by effectively managing the

communication of issues and risks with associated get well plans and

recommendations to all stakeholders, including executive levels.

Facilitated the merger of four IT organizations by developing a role-based

online training certification program containing over 250 training modules,

used by 6,600 associates for just-in-time training. Developed and

delivered workshops on project initiation, resource management and

forecasting to over 700 associates.

Collaborated with the testing organization to create a test execution report

and job aid using Quality Center to enable project managers across the

enterprise to manage all phases of testing.

Contributed to project management maturation by providing formal and

informal mentorship to other project managers.

Created a Change Management Framework (Change Review Board) for the

software development life cycle, collaborating with key stakeholders

(project managers, software developers, business users, architecture,

testing, etc.) to manage Idea Submission, Prioritization, Assignment,

Implementation, Change Management and Monitoring (metrics & reports).

Provided program management for over 90 updates to the software

development life cycle, incorporating the Capability Maturity Module

Integration (CMMI) and IT Infrastructure Library (ITIL) frameworks into

everyday IT processes.

Operations Analyst provided analytical support for revenue, cost center and

system plan budgets .

Managed annual operating cost center budgets of $10M-$35M to within

1% of variance.

Lead analyst for a revenue budget of $2.9B supporting 19 sales channels

and 7 products.

Provided CEO level reporting on key billing indicators over a period when

Sprint was under extreme pressure to fix billing accuracy and timeliness.

GENERAL ELECTRIC INSURANCE SOLUTIONS (formerly EMPLOYERS

REINSURANCE CORPORATION) Overland Park, KS (1981 1987)

Insurance provider for insurance companies.

Investment Administrator provided portfolio management for short-term

cash investments, investment analysis and trade administration.

Managed the investments in short-term securities. ($100 - $350M),

improving the average yield on the short-term portfolio by 39%.

Provided analytical research for money market and tax-exempt securities

in the $1B investment portfolio to minimize credit risk.

Processed stock and bond trades as the liaison with brokers and the

custodial banks. Reduced custodial fees by $3M.

EDUCATION/CERTIFICATION:

Rockhurst University, Kansas City, MO - M.B.A. Finance

Benedictine College, Atchison, KS, B.A. Business Administration

George Washington University Project Management Certification (70%

complete)

Villanova University, Lean Six Sigma Graduate Level Course

White Belt Project Management Certification Sprint Corporation

ADDITIONAL TRAINING: Agile Project Management Overview Global Knowledge

IT Infrastructure Library (ITIL) Essentials Hewlett Packard

Introduction to Capability Maturity Model Integration (CMMI)

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