Mae Bayani

Email: abqntk@r.postjobfree.com

Address: *** ******* *****

City: Pleasant Hill

State: CA

Zip: 94523

Country: USA

Phone: 925-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mae S. Bayani

abqntk@r.postjobfree.com

Tel 925-***-**** (Home) 925-***-**** (Cell)

Over twenty years of banking experience with emphasis in money transfer services, money transfer investigations, customer service, and cash management. Proficient in various wire transfer system applications, research and investigations.

Experience:

Bank of America Merrill Lynch, Concord, California as a contractor for canon recruiting (03/12-Present)

GFX Client Services - Operations specialist

Acted as Customer Service Specialist for all telephone inquiries regarding foreign currency

transactions and wire transfers. Investigated and resolved all non-receipts, cancellations and amendments

using bank systems. (WTQ, PEGA, CLAIMS, GBS, IBS, COIN)

Handled phone inquiries regarding foreign clean collection on checks and drafts.

East Bay Works Career Center,

Federal Trade Act Program for Displaced Workers (07/10-11/11)

Worked with designated CRP in identifying job market strategies, networking, interest profiling, etc.

Attended seminars and workshops to be aligned with changing market and workforce needs.

Fine-tuned computer skills and completed Administrative Assistant, Microsoft Office Suite and Computer Specialist Programs on November 18, 2011.

Bank of America NA, Concord, California

Global Treasury MTCS, Customer Service Investigation Consultant/Analyst (02/97-12/09)

Investigated and resolved cases of funds transfer inquiries, including fraud-related cases for international and

domestic wire transfer transactions.

Processed compensation claims for use of funds.

Handled special customers like International Monetary Fund (IMF), Bloomberg, and Wynn Casino and Resort.

Served as contact point for any money transfer inquiries.

Foreign Exchange, Senior Clerical Specialist (05/96-02/97)

Set up and maintained new customer accounts on GBS Customer Information System (CIS).

Set up incoming EFT keys and SWIFT addresses of outgoing EFT and SWIFT messages on CIS.

Updated the database using information from BIC Directory, Bankers Almanac, and Thompson Directory.

Set up new customer accounts on GBS System to facilitate sending SWIFT messages.

Operation Risk Management, Product Verification Specialist (03/89-05/96)

Audited and certified balance sheet accounts for various bank units.

Successfully trained new employees in the unit.

Loan Processing, Senior Clerical Specialist (08/86-03/89)

Started as a Clerical Technician and progressed through a series of assignments of increasing responsibility.

Processed loan entries for international and domestic accounts.

Assisted Account Administrators in research, analysis, and resolution of problems.

Education

Martinez Adult Education, Business Training Center, Martinez, California

Administrative Assistant Program Certificate Microsoft Office Suite Certificate Computer Application Certificate

Silliman University, Dumaguete City, Philippines

Bachelor of Science in Business Administration, Major: Management

additional

Bank of America Work Excellence Award Winner 8 times during 23 years of service.

National Retail Foundation Professional Certification in Customer Service.

Program Certificate, Administrative Assistant, Microsoft Office Suite and Computer Application Specialist

QuickBooks Pro Accounting Customer Service Keyboarding 40 wpm

Contact this candidate