Management Oracle
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Michael Silvia
Oracle EBS Quote To Cash/Incentive Compensation Consultant
Westford, Ma. 01886
978-***-**** (Cell)
*******@********************.***
http://www.msconsultingservices.com
ORACLE IMPLEMENTATION EXPERIENCE
Quoting: Including
Status Flow Creation, Profile Option Setup, Integration with Oracle
Configurator, iStore, Advanced Pricing, and Order Management; HTML Interface,
Quote Templates, Quote Conversion
Order Management: Including
Assessment of Business Requirements, Customer TCA Management, Sales Orders,
Pricing, Advanced Pricing, Scheduling, Service Contract Support, Drop
Shipments, Intercompany Sales Order/Billing Process, ATP, ATO/PTO, Pick
Release, Shipping, Install Base Management, Container Management, EDI
Transactions, Interface to Third Party Compliance Systems
Customers
Online: Including integration with the OCO Toolkit and
Third Party Integration with D&B, Complete setup and user training
involving process flow for use of OCO and Customer Standard form.
Advanced Pricing: Including
Price Lists/Multi Currency Conversions, Pricing Agreements, Multi-Org Setup,
Intercompany Billing with Pricing Contexts, Modifiers, Precedence, Attribute
Mapping, Integration with Order Management, iStore, Marketing
Shipping
Execution: Including
all aspects of the Pick/Pack/Shipping process.
Partial/Batch Reservations, Packing Process with Serialization, Trip
Organization, Ship Confirmation, Interface to Third Party Shipping Systems (Kewill)
via ITM Adapter and Custom Interfaces.
Accounts
Receivable: Including Assessment of Business
Requirements, Invoicing, Autoinvoice, Customer TCA Management, Prepayments,
Collections Management, Advanced Collections, Cash Applications, Tax Integration/Vertex
Incentive
Compensation: Including Direct/Indirect Transaction
Mapping, Customized Excel Interface, Sales Force setup, CRM Foundation
CRM Foundation: Including
Profile Option Setup, Salesperson Hierarchy, Groups/Role Maintenance
Bills Presentment
(BPA): Custom Invoice Print
Design
IPayment: Including
all setup and integration with Verisign (PayPal), Cybercash, Paymentech; Oracle Order Management, iStore, Receivables
IStore: Including
Storefront Design, Assess Business
Requirements/Create Project Plan,
Catalog Management, B2B/C2B Administration, Completely Manage
Integration with Inventory/Order Management/Receivables, Documentation of all
Administration Duties, Assist Technical Leads with iStore Module Configurations
Install Base
Management: Support of Install Base Error Resolution,
Item Instance Management, Full Cycle Manufacturing through Shipping Install
Base Instance Maintenance
System
Administration: IncludingUser Account Creation/Maintenance, Customized Menus, Menu Path Security,
Printer Maintenance, Printing Solutions
Inventory: Including
Item Master, Inventory Transactions, ATP, Scheduling, Interorg/Intercompany
processing
Accounts Payable: Including
Supplier Master, Invoicing/Vouchering, 1099, Check Run Maintenance, 2/3/4 Way
Matching
Purchasing: Including
Supplier Master, PO s, Requisitions, Approval Hierarchies, Receiving Process
Professional Experience
Independent Oracle Consultant 06/03-Present
Senior Implementation Consultant
March 2011-Present: Paychex,
11.5.10.2 Incentive Compensation Implementation: Main
responsibility included assisting internal team bringing 2 additional Paychex
Business Organizations onto existing one Organization Oracle Incentive
Compensation footprint. Duties included
entering new Organizations Salesforce, and organize them into Groups and Roles,
creating all new Compensation Plan Structures, updating existing setup and
training documentation, MD50 s both new and existing creating and executing
testscripts, and providing post Go Live support.
Feb 2011-Present: Allegro
Microsystems Inc., R12 Upgrade from 11.5.10, Incentive Compensation: Responsibilities included reviewing all current OIC
practices in 11.5.10, ensuring those configurations/practices will upgrade
successfully, and comparing Upgraded configurations and data in R12. Also documenting all process improvements
and solution designing them in R12.
Nov 2010-Feb 2010: Staples Inc.,
R12, Incentive Compensation: Responsibilities included writing
Functional Specifications (MD50 s) for custom objects needed to complete an R12
Incentive Compensation installation.
Duties also included testing and delivery of specification, and working
with technical team to ensure proper functionality.
Jan 2010-Nov 2010: Ceridian
Corporation, R12, Quote to Cash/Incentive Compensation: Responsibilities included
implementation of Oracle Incentive Compensation version R12 based on Quote to
Cash business flows. Duties included
developing Quote to Cash Business Flows to facilitate the Incentive Compensation
process, CRM Foundation and Sales
Resource Setup, Group Hierarchies, Roles, and Teams for over 500 internal
Salesreps and 5000 outside Sales Agents.
Additional duties included base lining current business practices, setup
of modules to customer specifications in several instances, Custom Functional
Design (MD 50), testing, training, conference room piloting, documentation, and
go live support.
June
2009-Jan 2010: Lydall, INC, 11.5.9,
Order To Cash Live Support:
Responsibilities
include supporting all of Oracle Order Management and Accounts Receivable as
well as Oracle EBS for a custom
WIP/Shop Floor solution, supporting custom Picking/Shipping system, and the
interface into Oracle Shipping.
March
2009-May 2009: Nuance Software, 11.5.10, New Operating Unit Setup for OM,
Service Contracts, Installed Base:
Responsibilities
included taking an existing, 6 year Oracle Shop that purchased a new company,
and leading the OM, Service Contracts, and Installed Base setup/delivery
effort. This included working with Business
Analysts already in place to best setup and test not only existing process
flows in Oracle, but also the newly acquired company specific process
flows. Setup, testing, and
documentation were all performed to prepare for a SOX compliant change to existing
Production instance to allow for a successful integration of the new company.
October
2008-April 2009: Epic Advertising, R12.0.4, Order To Cash Lead:
Responsibilities
included lead consultant for Order Management, Advanced Pricing, Bills
Presentment Architecture, and Accounts Receivables/Advanced Collections. Duties included base lining current business
practices, setup of modules to customer specifications in a Multi Org
environment. Performed functions in
several instances which included testing, training, conference room piloting,
documentation, and go live support.
September
2008-January 2009: Harvard Business School Publishing, R12.0.4, Custom Report
Spec Writing/Applications Support-
Responsibilities include developing custom report
specifications. Work with end business
users to ensure current reports from legacy system are either part of Oracle
out of the box, or in need of a custom solution. Write the custom report spec, and work with off-shore development
team to have the reports developed, tested, and deployed to the business
community for acceptance. Performed
Applications Support as needed in the Order To Cash role, as well as iPayment
processing.
January
2008-October 2008: MKS Instruments
Inc., 11.5.9, Customer (AR Model) Conversion to TCA Model-
Responsibilities included planning, mapping, and executing all necessary
tasks to take existing (in Oracle) AR Model Customer base and convert them to
TCA Model Customers. This included not
only adhering to Oracle best practices, but also rigorous testing of existing
business processes for a 2+ year live company utilizing Oracle Applications.
December
2007-June 2008: Kensington
Publications, Upgrade from 11.0.3 (Windows NT) to 11.5.10.2 (Linux)-
Responsibilities included contracting with a remote DBA Company to
perform all technical OS and Database
Upgrade work. Project Managed and
performed all Consulting work for all aspects of the project including Functional
Upgrade steps, creating User Documentation and Training, and executing cutover
to Production strategies. Application
stack upgraded was GL, AP, INV, AR, and OIC (Incentive Compensation).
December 2007-February 2008: GSI Group, Inc., Upgrade from 11.0.3 to
11.5.9- Responsibilities included implementation
assistance of Oracle Order Management, Advanced Pricing and Accounts Receivable
version 11.5.9. Duties included base
lining current business practices, upgrading and setup of modules to customer
specifications from an 11.0.3 environment in several instances, testing,
training, conference room piloting, documentation, and go live support.April 2004-December 2007:
MKS Incorporated, 11.5.9- Responsibilities
included implementation of Oracle Order Management, Shipping/Integration with
Kewill Inc., Accounts Receivable, Advanced Pricing, Quoting, iPayment,
Customers Online with D&B Integration, and Advanced Collections. Performed Advanced Pricing Context setup for
Intercompany Billing. Also designed
processes to fit with Oracle Incentive Compensation to ensure later
implementation of this module would work within current process. Demo d example of how Oracle Incentive
Compensation would work for phase 2 implementation. Duties included base lining current business practices and
process flows, setup of modules to customer specifications in an 11.5.9
environment for several instances including testing, training, conference room
piloting, documentation, and go live support.
Also functionally supported and managed a custom solution for automation
of a Third Party Logistics Center (Kewill), which involved creating data flows
from Oracle to the TPL Center s host systems.
March
2004: American BioPhysics, 11.5.9 Post
Implementation Support Responsibilities included some onsite and mostly remote phone and
dial in access to support a live environment across entire Oracle ERP
Suite. Duties included conference call
participation to understand issues and offer solutions. Also, accessing the system remotely to
administer changes or better understand the issue and communicate findings to the
internal Project Manager. Responsible
for opening Technical Assistance Requests (TAR s) with Oracle to have software
issues resolved, and managing this process.
June
2003-March 2004: LTX, Inc. Upgrade from
10.7 to 11.5.9
Responsibilities
included implementation of Oracle Order Management, Accounts Receivable,
Quoting, and Incentive Compensation version 11.5.9. Duties included base lining current business practices, upgrading
and setup of modules to customer specifications from a 10.7 environment in several
instances, testing, training, conference room piloting, documentation, and go
live support.
The Oasys Group 04/98-06/03
Andover, Ma.Senior Implementation Consultant/Project Manager
Agencourt
Bioscience Inc. 11.5.9- Responsibilities included implementation of Oracle Incentive
Compensation version 11.5.9, including CRM Foundation and Sales Force
Setup. Duties included base lining
current business practices, setup of modules to customer specifications in
several instances, testing, training, conference room piloting, documentation,
and go live support.
Riverdeep, Inc. 11.5.8 - Responsibilities included
implementation of Oracle iStore, Quoting (ASO), and Advanced Pricing on Oracle
11.5.8. Duties included base lining
current business practices, setup of modules to customer specifications in
several instances, creation of design flow, assisting technical team with .jsp
customization, managed functional leads with impact analysis between iStore and
OM/AR/INV, testing, training, conference room piloting, documentation.
Opus, Inc. - Responsibilities included
Project Management and implementation of Oracle Order Management and Accounts
Receivables on Oracle 11i. Duties
included full Project Management, including organizing project resources and direction. Functional duties included base lining
current business practices, setup of modules to customer specifications in
several instances, testing, training, conference room piloting, documentation,
and go live support. I also assisted in
sysadmin functions including user security and printer setup/maintenance.
Riverdeep, Inc. 11.5.3 - Responsibilities included
implementation of Oracle iStore, Quoting (ASO) and Advanced Pricing on Oracle
11.5.3. Duties included base lining
current business practices, setup of modules to customer specifications in
several instances, creating design flow of customized customer interface,
assisting technical team with .jsp customization, managed functional leads with
impact analysis between iStore and OM/AR/INV, testing, training, conference
room piloting, documentation.
Andover Controls Responsibilities included
business requirements analysis and design recommendation for Oracle iStore
11.5.8. Duties included base line
analysis, recommendation of customized configuration vs. end product entry,
scope project effort, impact analysis of integration to OM/AR/INV, B2C and B2B
design.
Telephotonics- Responsibilities included
implementation of Oracle Order Management and Accounts Receivables on Oracle
11i. Duties included base lining
current business practices, setup of modules to customer specifications in
several instances, testing, training, conference room piloting, and
documentation. This company did not go
live after filing for Chapter 11.
Jenzabar, Inc. - Responsibilities included
Project Management and implementation of Oracle Order Management and Accounts
Receivables on Oracle 11i. Duties
included full Project Management, including organizing project resources and
direction. Functional duties included
base lining current business practices, setup of modules to customer
specifications in several instances, testing, training, conference room
piloting, documentation, and go live support.
I also assisted in sysadmin functions including user security and
printer setup/maintenance.
Agencourt Bioscience- Responsibilities included
Project Management and implementation of Oracle Order Management, Incentive
Compensation, and Accounts Receivables on Oracle 11i. Duties included full Project Management, including organizing
project resources and direction.
Functional duties included base lining current business practices, setup
of modules to customer specifications in several instances, testing, training,
conference room piloting, documentation, and go live support. I also assisted in sysadmin functions
including user security and printer setup/maintenance.
Walker Digital- Responsibilities included
implementation of Oracle Order Management and Accounts Receivables on Oracle
11i. Duties included base lining
current business practices, setup of modules to customer specifications in
several instances, testing, training, conference room piloting, and
documentation. This site did not go
live due to company filing Chapter 11.
IPromoteU.com- Responsibilities included Project
Management and implementation of Oracle Order Management and Accounts
Receivables on Oracle 11i. Duties
included full Project Management, including organizing project resources and
direction. Functional duties included
base lining current business practices, setup of modules to customer
specifications in several instances, testing, training, conference room
piloting, documentation, and go live support.
I also assisted in sysadmin functions including user security and
printer setup/maintenance.
Rexam DSI (Now Intermark Paper) - Responsibilities included
Project Management and implementation of Oracle Order Management and Accounts
Receivables on Oracle 11.0.3. Duties
included full Project Management, including organizing project resources and
direction. Functional duties included
base lining current business practices, setup of modules to customer
specifications in several instances, testing, training, conference room
piloting, documentation, and go live support.
Additional accomplishments included porting a home grown Order
Management system into Oracle OM, as well as creating many custom report
specifications. I also assisted in
sysadmin functions including user security and printer setup/maintenance.
CiDRA Inc. - Responsibilities included installation
and implementation of StreamServe Forms Solutions. Duties included implementation of the product, creating custom
output forms (AR Invoice, PO, and AP Check), testing, and go-live support.
Thule Car Rack Systems- Responsibilities included
implementation of Oracle Incentive Compensation on Oracle 11.0.3, and
installation of StreamServe Forms Solutions.
Oracle duties included base lining current business practices, setup of
modules to customer specifications in several instances, testing, training, conference
room piloting, documentation, and go live support. StreamServe Forms Solutions duties included implementation of the
product, creating custom output forms (AR Invoice, PO, and AP Check), testing,
and go-live support.
Nantucket Nectars- Responsibilities included
Project Management and implementation of Oracle Order Management and Accounts
Receivables on Oracle 11.0.3. Duties
included full Project Management, including organizing project resources and
direction. Functional duties included
base lining current business practices, setup of modules to customer
specifications in several instances, testing, training, conference room
piloting, documentation, and go live support.
I also assisted in sysadmin functions including user security and
printer setup/maintenance.
Infolibria- Responsibilities included
implementation of Oracle Incentive Compensation on Oracle 11.0.3. Duties included base lining current business
practices, setup of modules to customer specifications in several instances,
testing, training, conference room piloting, documentation, and go live support
Kensington Publications- Responsibilities included
Project Management and implementation of Oracle Order Management, Accounts
Payable, Inventory, and Accounts Receivables on Oracle 11.0.3. Duties included full Project Management,
including organizing project resources and direction. Functional duties included base lining current business
practices, setup of modules to customer specifications in several instances,
testing, training, conference room piloting, documentation, and go live
support. I also assisted in sysadmin
functions including user security and printer setup/maintenance.
Delta Education- Responsibilities included
implementation of Oracle Call Center 3i on Oracle 11.0.3. Duties included base lining current business
practices, setup of modules to customer specifications in several instances,
testing, training, conference room piloting, documentation, and go live
support. I also assisted in live
support of Oracle Order Management and Accounts Receivable.
Sculley Signal- Responsibilities included
implementation of Oracle Order Management, Accounts Payable, General Ledger,
and Accounts Receivables on Oracle 11.0.3.
Duties included base lining current business practices, setup of modules
to customer specifications in several instances, testing, training, conference
room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and
printer setup/maintenance, as well as patch maintenance.
Worcester Controls- Responsibilities included
implementation of Oracle Order Management, Accounts Payable, and Accounts
Receivables on Oracle 11.0.3. Duties
included base lining current business practices, setup of modules to customer
specifications in several instances, testing, training, conference room
piloting, documentation, and go live support.
I also assisted in sysadmin functions including user security and
printer setup/maintenance.
Webster Industries- Responsibilities included implementation
of Oracle Order Management, Accounts Payable, and Accounts Receivables on
Oracle 11.0.3. Duties included base
lining current business practices, setup of modules to customer specifications
in several instances, testing, training, conference room piloting,
documentation, and go live support. I
also assisted in sysadmin functions including user security and printer
setup/maintenance.
Domain Pharma- Responsibilities included
implementation of Order Management and Accounts Receivable on Oracle 11.0.3. Duties included base lining current business
practices, setup of modules to customer specifications in several instances,
testing, training, conference room piloting, documentation, and go live
support. I also assisted in sysadmin
functions including user security and printer setup/maintenance, as well as
patch maintenance.
BLH Electronics Inc. - Responsibilities included
implementation of Order Management, Incentive Compensation, and Accounts
Receivable on Oracle 11.0.3. Duties
included base lining current business practices, setup of modules to customer
specifications in several instances, testing, training, conference room
piloting, documentation, and go live support.
I also assisted in sysadmin functions including user security and
printer setup/maintenance, as well as patch maintenance.
Caparo Steel- Responsibilities included
training end users on Oracle Order Management and Accounts Receivables on
Oracle 10.7 NCA. Duties included
creation of training classes based on customer needs, conducting training in a
classroom environment, and being available for follow up guidance on user
issues.
Iron Mountain- Responsibilities included
implementation of Oracle Incentive Compensation on Oracle 10.7 NCA. Duties included base lining current business
practices, setup of modules to customer specifications in several instances,
testing, training, conference room piloting, documentation, and go live
support. I also assisted in creating a
specification for a technical interface to load transactions into OIC from an
external source as opposed to utilizing other Oracle products.
Pixlie Richards- Responsibilities included
implementation of Oracle General Ledger and Accounts Payables on Oracle 10.7
NCA. Duties included base lining
current business practices, setup of modules to customer specifications in
several instances, testing, training, conference room piloting, documentation,
and go live support.
Boston Acoustics- Responsibilities included
implementation of Order Management, Inventory, and Accounts Receivable on
Oracle 10.7 NCA. Duties included base
lining current business practices, setup of modules to customer specifications
in several instances, testing, training, conference room piloting,
documentation, and go live support. I
also assisted in sysadmin functions including user security and printer
setup/maintenance.
Experience Prior to Oracle
Applications
UNIFI Communications 01/96-04/98
Lowell, Ma.
Manager/Senior Systems
Support Engineer
Billing Operations Systems
Administrator
06/97-04/98
Developed
an operational plan for the implementation of 12 International Country Units,
multi-product Billing Cycles, ensuring data integrity and worldwide customer
base satisfaction.
Integrated
and problem solved with Oracle Financials V. 10.7.
Interacted
with in-house Oracle DBAs to resolve data integrity and application issues
utilizing SQL and PL/SQL.
Manager,
Systems Support Engineering
Manager, Information Systems
Support
Manager, Response Operations Call
Center
06/96-06/97
Responsible
for Information Systems Support for 600 + personnel both locally at Corporate
Headquarters and 11 International Sales Offices
Managed
staff of 3 in-house IS Specialists, 2 Worldwide IS Specialists, and dotted
line responsibility for 1 IS Specialist in each International Sales Office (9
additional)
Conducted
IS training of all in-house IS platforms, including desktop/LAN environment
(Windows 3.1/95/NT, Microsoft Office, and Novell 4.1 LAN) for all IS
Specialists
Project
Managed IS efforts in implementing 9 International, 20-node Sales Office
startups, including the purchase of LAN hardware/software, hubs, routers,
CSU/DSU, PCs, printers, and cabling
Directed
transition support process for each International Sales Office, including
weekly conference calls to maintain customer satisfaction and problem reporting
Responsible
for daily Management of Response Operations Call Center (Technical Call Center)
in a WAN TeleCom environment, including staffing, hiring, metric reporting, and
escalation
Systems
Support Engineer
Worldwide Information Systems
Specialist
01/96-06/96
Performed
initial International Sales Office IS setup tasks necessary for successful
startups.
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