Project Manager Management

kathi havener

Email: abqnj9@r.postjobfree.com

Address: *** * ***** **

City: oxford

State: MI

Zip: 48371

Country: USA

Phone: 248-***-****

Skill Level: Experienced

Salary Range: $72,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kathi Havener

220 S. Coats Rd.

Oxford, MI 48371

Phone (cell): 248-***-****

Phone (home): 248-***-**** Email: abqnj9@r.postjobfree.com

Summary of Qualifications

Kathi brings 25 years of experience in client-facing leadership, editing, communications, technical writing, proposal and editing management, project management, technical training, requirements gathering, analysis, process documentation, and mentoring. Throughout her career, Kathi has worked successfully with all levels of internal and client teams to create new and improve existing documentation. She has played a key role in communications planning and has also authored many user guides.

Relevant HP (EDS) Project Experience

Corporate HR Oxford, Mich 9/2011 to 9/2012

Project Type Communications

Roles Global HR Communications Manager, Technical Writer and Editor, Feature Writer, Project Manager

Responsibilities Author web articles for several internal portals

Produce podcasts, videos, presentations, and internal communications

Manage global communications calendar, HP websites, and SharePoint content

Create and manage communication plans and timelines

Create client documentation and communication

Research and validate story leads; interview story resources

Provide extensive editing

Serve as editorial advisor for HP Global Writing Style Guide

Pfizer Account New York City, NY 9/2010 to 9/2011

Project Type Communications and Governance

Roles Global Communications and Governance Manager, Technical Writer and Editor, Project Manager

Responsibilities Responsible for account governance and joint client governance activities and documentation

Responsible for creation, validation, and presentation of account business process model

Responsible for global newsletter, HP Web and SharePoint content, and account internal communications

Partnered with client to produce client documentation

Mentored new writers

Responsible for creation and coordination of quarterly account Town Halls

Served as editorial advisor for HP Global Writing Style Guide

ALU Account Pontiac, Mich. 3/2010 to 9/2010

Project Type Nonstandard Service Requests

Roles Service Request Manager

Responsibilities Created non-standard service requests in system based on client input

Facilitated movement of nonstandard service requests through the system in a global environment from creation to completion

Created Statements of Work

Interfaced daily with client, HP procurement team, and project managers to ensure requests met milestone timelines

Mentored new writers

Served as editorial advisor for HP Global Writing Style Guide

Global ABM Pontiac, Mich. 10/2009 to 2/2010

Project Type Communications for Account Business Management

Roles Global Newsletter Author, Regional Communications Lead

Responsibilities Created and published monthly global newsletter

Served as communications lead for Asia Pacific-Japan, Americas, and US Public Sector regional communications

Wrote processes and executive communications

Created best practices documentation

Edited regional newsletters

Created various global and regional processes, templates, forms, and communication plans

Created team cheat sheets compliant with HP Style Guide

Mentored new writers

Symantec Account Pontiac, Mich. 12/2008 to 2/2010

Project Type Vendor Management

Roles Third-party Contracts (TPC) Manager, Client-facing Liaison, Project Manager

Responsibilities Led TPC management team

Wrote processes, worked closely with client to gain approvals

Created best practices documentation

Facilitated access to client tools

Served as escalation point for client issues

Worked with supply chain and contract manager to ensure compliance

Researched contract terms and conditions

Performed special projects

Delphi Account Pontiac, Mich. 8/2008 to 2/2010

Project Type Communications

Roles Editor, Writer, Client-facing Liaison

Responsibilities Wrote and edited internal and client-facing communications

Created and delivered global resume workshops

Created communication templates

Created and published monthly account recognition eLetter

Worked closely with client to plan communications

Worked with account to create, edit, and publish IT Bulletins

Created user guides and miscellaneous documentation for client

Mentored new writers on grammar, writing, and messaging

Kraft Account Pontiac, Mich. 10/2007 to 1/2009

Project Type Communications and Organizational Effectiveness

Roles Webmaster, Project Manager, Editor, Writer

Responsibilities Managed Web-related content and processed Web access requests

Managed Notice of Decision process

Wrote Spotlight articles for Web home page

Wrote and published monthly newsletters

Researched and published yearly account overview document

Wrote and edited account announcements and communications

Responsible for End User Event communications with key messaging, from tool generation to document creation to quarterly reviews with client stakeholders

Strategized editorial, communications, and Web needs and set priorities to create and maintain various environments

Worked with teams to create correct key messaging

Created and managed account communication templates

Wrote executive biographies and client-facing resumes

Ensured proper use of EDS branding and proper template usage

Created grammar cheat sheets for communications team

Mentored teams on grammar, writing, and messaging

Strategic Sales Centre Plano, Texas 06/2000 to 10/2007

Project Type Proposal Development

Roles Proposal Manager and Editing Manager

Responsibilities Led proposal development and production effort for Sales

Researched proposal requirements to ensure compliance

Managed electronic files

Worked with all levels of EDS contributors to make sure that information was correct, metrics were validated, documents were formatted, all client requirements were correctly met, and the document was sent to the client by the required deadline

Managed editing effort ensuring that content was correct, complete, and compliant with style and formatting requirements

Mentored new proposal managers and editors

Created help sheets and convention lists for teams

Researched, created, and validated boilerplate copy

EDS - GM Engineering Warren, Mich. 09/1994 to 06/2000

Project Type Automotive Engineering

Role Technical Writing Specialist/Editor, Configuration Management Manager, Project Coordinator

Responsibilities Created and maintained GM 4PVDP Style Guide

Served as 4PVDP configuration management manager

Created database, Lotus Notes, and Microsoft Word Statement of Work (SOW) document templates

Created and delivered various process and Global English presentations to global client-facing GM audiences

Mentored authors on writing and helped write SOW content

Edited and formatted electronic SOWs, working with various engineering groups

EDS - GM Owners Manuals Pontiac, Mich. 09/1990 to 09/94

Project Type Service Publications

Role Team Leader for Truck & Bus Owner Manuals

Responsibilities Responsible for team of five technical writers

Researched and validated GM Corporate safety copy

Interviewed GM engineers to research and validate new and carryover vehicle features

Prepared complex printer handoff packages and proofed silverline mockups

Created owner manual mockups at least twice a year for Chevrolet small pickups, GMC small pickups, Chevrolet mini vans, GMC mini vans, P3 medium duty chassis and motor homes, Chevrolet full size vans, and GMC full size vans

Wrote copy and validated processes and photos/graphics for owners and service manuals including radio copy, radio/clock coy, tire changing copy, and marketing audio scripts

GM Truck & Bus Pontiac, Mich. 01/1985 to 11/1989

Project Type Experimental Engineering Build Books

Role International Build Book Coordinator, Project Coordinator, Technical Writer

Responsibilities Responsible for team of data entry clerks

Created and delivered client-facing presentations and technical training to all client levels on documentation and processes to hourly and salary employees at multiple GM locations

Created disaster recovery plan for build books

Education and Training

BA degree in mass communications with journalism/cinematography major and philosophy minor, Park University, Parkville, Mo.

Associates degree equivalent in word processing, Pontiac Business Institute, Oxford, Mich.

Certified GM Global English Author

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