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Customer Service Manager

Location:
Santa Clarita, CA
Posted:
February 14, 2013

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Resume:

Niamh Carvill

Email: abqnj1@r.postjobfree.com

Address: ***** ******** ***

City: Valencia

State: CA

Zip: 91354

Country: USA

Phone: 310-***-****

Skill Level: Management

Salary Range: $45,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Niamh Carvill

27446 Westover Way, Valencia 91354 Cell: 310-***-**** Home: 310-***-**** abqnj1@r.postjobfree.com

I am a pro-active professional with over twenty-five years of success. I work effectively and with high energy in all types of work environments by being prepared and thus very organized using good humor and common sense; consistently prioritize tasks and meet deadlines while either being part of a team or working independently. Resourceful; persnickety attention to detail; reliable follow through; exceptional writing and communication skills; excellent interpersonal skills. My first name is pronounced "Neev"!

SKILLS:

Excellent operational knowledge of Microsoft Office; Outlook; proficient in most property management applications; Streets and Trips; Great Plains and CRM; Crystal Reports; some knowledge of Microsoft Visio and Access. Successfully completed and graduated NATSS Employment Law Accreditation Course. Typing speed is 70wpm.

EXPERIENCE:

2/2009 - 6/2012 Westwood Financial Corp Brentwood, CA

Leasing Coordinator; Commercial Property Manager

Commenced working for this leading entrepreneurial private real estate company that owns and manages shopping centers in ten states in their Leasing Administration department:

* Qualifying and interacting with prospective tenants;

* Drafting commercial/retail leases; researching restrictions and covenants, and providing reports;

* Assisted in implementing new reports and reporting on MRI, in an extremely broad and deep customization of this system.

After a year, was invited to step in to manage their extensive portfolio of 23 Los Angeles area retail shopping centers, comprising over 200 tenants ranging from the 'mom and pop' to largest retail.

* Thoroughly understood all aspects of leases, terms, abstracts, legal notices and worked with internal and outside counsel;

* Created annual operating budgets, calculated annual escalations, and CAMs; diligent review and completion of internal reports such as delinquency; quarterly reviews of expenses implementing any budget revisions if necessary;

* Created and maintained excellent relations and high levels of communication with ownership and partners, tenants, lenders, vendors and contractors;

* Weekly, monthly and annual reporting and reports;

* Conflict resolution and lease compliance;

* Maintained consistent visiting schedule of all properties;

* Coordinated and oversaw routine remodeling, repairs and tenant improvements;

* Negotiated lease renewals with over 90% tenants retained; processed business and lease assignments;

* Approved and processed payables; reviewed and approved tenant billings and adjustments;

* Excellent intra-department relations such as accounting, leasing and acquisitions.

4/2007 - 12/2008 Steiner + Associates Columbus, OH

Assistant to Leasing Executives

Commenced working for this award-winning developer, owner and manager of mixed-use town centers covering for Executive Assistant to the CEO; remained on board working in various departments before taking permanent position supporting executive team of the Leasing Department in-house and around the country. These responsibilities included:

* Calendar management; travel arrangements; meeting planning and preparation; correspondence and tracking;

* Office management; ensure constant and consistent supply of marketing and sales materials;

* Complete and submit expense reports; maintained and updated weekly leasing reports;

* Back up Admin coverage to President of the company and back up support to EVP of Leasing;

* Was instrumental in fine-tuning proprietary elements of leasing and database program, MRI.

From January, 2000 to September, 2006, I moved around the country and lived in three states, working several jobs of varying types:

The Real Estate Group Los Angeles, CA - Commercial Property Portfolio Manager

Directly responsible for managing 170,000sf of strip mall/shopping center space, 240,000sf of office space (medical, professional and banking) in Beverly Hills and West Los Angeles and a luxury apartment complex of 55 units in the heart of Hollywood's Sunset Strip. These responsibilities included:

* Creating and maintaining excellent relations with ownership and partners, tenants, vendors and contractors;

* Maintained consistent weekly visiting schedule of all properties;

* Thoroughly understood all aspects of leases, terms, abstracts, legal notices and comfortably worked with outside counsel;

* Developed understanding and then creating of annual budgets, annual escalations, CAMs, monthly financial statements and reports; tenant improvements and coordinated with construction professionals;

* Tracked receivables; approved and processed payables.

Office Team Staffing Hauppauge (Long Island), NY

Verizon - Administrative Assistant

Long-term assignment for a division of Verizon Corporation. Administrative duties included:

* Front reception; ingoing and outgoing mail; filing; office management;

* Processed Accounts Payable and resolved inquiries;

* Assisted Regional Financial Analyst in research and project solutions; compiled and maintained monthly financial reports;

* Assisted Project Managers with monthly and weekly reports comprising creation and maintenance of spreadsheets, analysis and updating.

Ingenious Designs - Customer Service Administrator

Commenced working as a temp before being made a permanent employee working in a newly created Customer Service Department for a growing wholesale and retail distributor of the owner's inventions. The company was purchased by HSN.

* Customer service and support for customers; processed refunds, returns and replacement of merchandise;

* Assisted in implementing new computer program for company in collaboration with Microsoft (Great Plains and CRM).

Ecolab, Inc. Albany, NY - Administrative Assistant

Worked in the central sales representatives' office for this international janitorial and specialized cleaning supplies company.

* Coordinated and organized sales representatives' schedules and client meetings;

* Assembling customized product data materials binders; ensuring supplies and organization of marketing/sales materials;

* Analysis, updating and creating of spreadsheets.

Burnett Staffing Specialists Austin, TX - Staffing Manager

Returned to staffing industry to work for one of the largest woman-owned businesses in Texas as staffing manager and recruiter for Fortune 500 technical and manufacturing companies.

* Executed daily operations of recruiting, interviewing, and matching skilled personnel with clients' needs;

* Created and maintained excellent professional relationships with client companies and employees;

* Compiled, analyzed and presented staffing reports reflecting needs and trends;

* Successfully handled all aspects of tough employment market, including severe downturn in technical manufacturing.

9/1991 - 1/2000 E & S Ring Management Corp. Marina del Rey, CA

Marina Manager

Directly responsible for all aspects of managing 671 boat slips in the largest marina in Marina del Rey, part of a 49 acre complex which included 864 apartments.

* Leasing; completing all qualifying procedures and relevant paperwork accurately;

* High-energy customer service and problem solving for and with residents and colleagues;

* Oversaw collection of rents, accuracy of accounts, and collections activities; despite severe market conditions, consistently met or exceeded revenue goals and reduced delinquencies; handled all legal procedures;

* Extensive data and record keeping resulting in compiling, analyzing, and presenting weekly, monthly and annual financial reports and analyses; constantly monitored and analyzed vacancy rates. Was instrumental in formulating and creating a plan and new design for the marina reflecting new trends and future needs as part of property owner's overall property redevelopment;

* Implemented, coordinated and supervised major maintenance and capital projects, proposals and bids; established maintenance criteria company-wide;

* Assisted in coordinating and implementing new policies and procedures to be used community-wide in the Los Angeles County maintenance permit process;

* Directed and managed staff in daily upkeep and maintenance of property, ordering supplies, while ensuring safe work habits and environment;

* Coordinated and implemented marketing and advertising strategies, including initiating and coordinating our successful participating in major boat shows; wrote and produced a quarterly newsletter for residents;

* Developed and maintained excellent working relations with local, City, State and environmental agencies;

* Assisted Property Manager in administration, problem solving, customer service, and being the Manager on Duty when necessary.

Educated both here in the United States and in Ireland. Graduated with honors from Sawyer Secretarial School (Los Angeles).



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